If any user wants to file a complaint to any company, government body, or institution listed on the Complaint Hub App, follow the below steps.
Prerequisites
- Complaint Hub App: Download the app from the Play Store if you haven’t already.
- Account: Sign in to your existing Complaint Hub account or create a new one using Google or email.
Find Your Company/Institution
- Once logged in, you’ll be on your personalized dashboard.
- Search:
- Tap the “Search” icon in the Top Navigation Bar.
- Type the name of the company or institution you wish to file a complaint against.
- Tap on the correct entity from the search results.
- Category (Alternative):
- Tap the “Category” icon in the Bottom Navigation Bar.
- Browse relevant categories and subcategories to locate the entity.
Filing the Complaint
- You’ll be directed to the company or institution’s business profile page.
- Scroll down to find the “Complaint” section.
Complaint Section
Level 1:
- Use options like phone numbers (customer care), emails, website links, or an online complaint form (if available).
- Explain your issue clearly and provide the necessary details.
Level 2 (Escalation):
- If your issue isn’t resolved at Level 1, refer to the Level 2 section.
- Contact higher authorities within the company as listed.
Regulatory Authority (final step):
- If the company/institution fails to resolve your complaint, tap the listed “Regulatory/Appellate Authority”.
- Follow the regulatory authority’s process to file a formal complaint against the entity.
Additional Tools
1. Reminder:
- Tap the “Bell” icon below the business profile description.
- Set a reminder to follow up on your complaint if needed.
2. Community Comment:
- Tap the “Chat” button in the profile to engage with other users.
- View discussions, leave comments, reply to others responsibly, and use the ‘Report’ function for inappropriate comments.
3. Review:
- Tap the “Review” button.
- Share your experience with the entity by writing a review and giving a rating.
Additional Tips:
- Gather Information: Have relevant details about your issue (dates, receipts, prior communication) ready before filing the complaint.
- Clear Communication: Concisely and factually explain your complaint.
- Documentation: Keep records of all communication and attempts to resolve the issue.
