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Setting Up and Managing Reminders

Help CenterSetting Up and Managing Reminders


Open the Complaint Hub App and open your user profile. Then, locate the “Reminder” button, placed below your profile picture. Click the button and follow the below steps.

Setting Up a New Reminder

1. Select the desired date for your reminder:

  • Use the built-in calendar interface to choose a specific date.
  • You may select additional options like “Today,” “Tomorrow,” or preset durations (e.g., “Next Week”).

2. Set the reminder time:

  • Utilize the provided clock interface to choose a specific time.
  • You may choose “Morning,” “Afternoon,” or “Evening” for a simplified time selection.

3. Enter a note for your reminder:

  • Briefly describe the action or information you want to be reminded about.
  • Consider including relevant details like complaint reference numbers, company names, or specific follow-up tasks.
  • Tap “Save Reminder” or a similar confirmation button.

Viewing and Managing Reminders

Once saved, your reminder will appear in a list below the “Add Reminder” section. You can view all upcoming reminders at a glance. Each reminder displays its date, time, and note for quick reference.

1. To edit a reminder:

  • Tap on the specific reminder you want to modify.
  • Edit the date, time, or note as needed.
  • Save the changes to confirm updates.

2. To delete a reminder:

  • Locate the reminder you want to remove.
  • Tap on the delete icon associated with that reminder (a trash can symbol).
  • Confirm the deletion if prompted.

Additional Tips:

  • Utilize reminders for various purposes, such as following up on complaints, submitting additional information, or checking for updates on resolutions.
  • Set specific and actionable notes in your reminders for clarity and easy understanding.
  • Regularly review and manage your reminders to ensure they remain relevant and up-to-date.
  • Consider exploring the app’s settings for additional reminder customization options, if updated with new features.

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