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Setting Up and Managing Reminders

Help CenterSetting Up and Managing Reminders

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Open the Complaint Hub App and open your user profile. Then, locate the “Reminder” button, placed below your profile picture. Click the button and follow the below steps.

Setting Up a New Reminder

1. Select the desired date for your reminder:

  • Use the built-in calendar interface to choose a specific date.
  • You may select additional options like “Today,” “Tomorrow,” or preset durations (e.g., “Next Week”).

2. Set the reminder time:

  • Utilize the provided clock interface to choose a specific time.
  • You may choose “Morning,” “Afternoon,” or “Evening” for a simplified time selection.

3. Enter a note for your reminder:

  • Briefly describe the action or information you want to be reminded about.
  • Consider including relevant details like complaint reference numbers, company names, or specific follow-up tasks.
  • Tap “Save Reminder” or a similar confirmation button.

Viewing and Managing Reminders

Once saved, your reminder will appear in a list below the “Add Reminder” section. You can view all upcoming reminders at a glance. Each reminder displays its date, time, and note for quick reference.

1. To edit a reminder:

  • Tap on the specific reminder you want to modify.
  • Edit the date, time, or note as needed.
  • Save the changes to confirm updates.

2. To delete a reminder:

  • Locate the reminder you want to remove.
  • Tap on the delete icon associated with that reminder (a trash can symbol).
  • Confirm the deletion if prompted.

Additional Tips:

  • Utilize reminders for various purposes, such as following up on complaints, submitting additional information, or checking for updates on resolutions.
  • Set specific and actionable notes in your reminders for clarity and easy understanding.
  • Regularly review and manage your reminders to ensure they remain relevant and up-to-date.
  • Consider exploring the app’s settings for additional reminder customization options, if updated with new features.

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