The Feed provides a centralized location for viewing recent posts, updates, and important notices from companies, institutions, and government bodies that you follow or have interacted with. It offers a social-media-like experience based on your interests within the Complaint Hub ecosystem.
Accessing the Feed
- Locate the “Feed” icon (often represented by a newsfeed-like symbol) in the app’s Bottom Navigation Bar.
- Tap the Icon: Tap the “Feed” icon to access your personalized feed.
Navigating the Feed
Scroll through your feed to view the latest posts and updates. You’ll see a variety of content, including:
- Posts by companies, businesses, or government authorities
- Informative updates and announcements
- Notices about service changes or policies
- Responses to complaints or queries (if relevant)
Interacting with Posts
- Like: Tap the “Like” button (a heart symbol) to show appreciation or agreement with a post.
- Comment: Tap the “Comment” button (typically a speech bubble icon) to share your thoughts and opinions.
- Stats: How many times the post is viewed by the users. (Total number of post views)
Comment Actions
Within the comment section, you can:
- Like or dislike existing comments.
- Reply directly to other users’ comments.
- Report a comment if it violates guidelines (see ‘Report’ section below).
Report
- Tap the “three dots” icon in the top right corner of a post.
- Select “Report” if the post violates Complaint Hub’s guidelines or applicable laws.
- Follow the on-screen prompts to provide reasons for reporting.
Additional Tips:
- The Feed is customized based on your activity, followed entities, and previously engaged content.
- Interaction with posts helps you stay informed and connected with essential service providers and institutions.
- Use the Report feature to keep the Complaint Hub community safe and aligned with its standards.
