Zomato, launched in 2010, is an Indian online food delivery platform connecting customers, restaurants, and delivery partners. It is owned by Zomato Limited and headquartered in Gurugram, Haryana. It offers services like restaurant discovery, food delivery, table booking, and payment options.
Zomato also helps restaurant partners with its marketing tools, efficient delivery chain, and a procurement solution called Hyperpure, with transparent earning opportunities for delivery partners.
Want to complain about Zomato services? Absolutely! You can contact Zomato’s customer support via phone, email, or by submitting your complaint online through the online web form, social media channels, or mobile app.
You can report issues related to:
- Food Delivery: Concerns regarding food delivery, order problems, cancellations, dining table bookings, and food quality.
- Orders: Matters of order booking, technical glitches, and payments including delivery charges, wallets, and cancellation refunds.
- Restaurant Partners: Disputes of payment settlement, commission rates, and marketing/ads problems can also be addressed. Other disputes related to Delivery Partners.
- Others: Complaints related to Zomaland, Gold subscription, Hyperpure, Zomato for Enterprise, and other services
Still, not resolved? You can escalate the complaint to Zomato’s Grievance Officer. Further, you may approach the Consumer Commission.
How to File a Complaint of Zomato?
According to Zomato’s customer service policy, complaint resolution can be divided into two levels. Initially, you can contact customer service representatives via online chat on the Zomato App or email. If your lodged complaint isn’t resolved, you can then escalate it to the next level.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (0) |
| Resolution Period | Up to 30 days (It may vary, please read T&C and refund/cancellation policy of Zomato) |
| Refund Period | 5 to 7 business days |
2 Levels of Lodging Complaint:
- Level 1: Customer Care, Zomato
- Toll-free complaint number (if available)
- Email/WhatsApp
- Register a complaint online
- Mobile App
- Level 2: Grievance Officer, Zomato
Please note: If you are not satisfied with the final resolution of Zomato, you may lodge a consumer complaint to the National Consumer Helpline for arbitration or Consumer Commission (NCDRC) for compensation.
Level 1: Customer Care, Zomato
If you’re facing problems with Zomato, like issues with your food or grocery orders (Hyperpure), delays in delivery, or payment-related concerns, you can reach out to customer service through the helpline number (if available), email, or WhatsApp. For a quicker response, you may file a complaint online using the Zomato App.
Make sure to include:
- Order ID (if applicable)
- Specify the complaint subject
- Describe the problem with the product or service in detail.
Contact customer service:
- Zomato Complaint Number: +911133107581 (Zomato Book Service), 04-4376083 (UAE)
- Email: order@zomato.com, dining@zomato.com
- Complain online to Zomato: File a complaint
- Zomato Gold: Email your concerns at gold@zomato.com
- Wallet: To complain about Payment Wallet, Email at wallet@zomato.com
Tip: Beware of scams, don’t share bank/personal details; use only the official Zomato app for help. Stay safe!
Please note: You can complain to the Food Safety and Standards Authority of India (FSSAI) about the quality of foods delivered by Zomato or its partnered restaurants.
Hyperpure
Details to complain about Hyperpure of Zomato:
| Hyperpure customer care number | +911161267126 |
| help@hyperpure.com | |
| Complain online to Hyperpure | Click to complain |
Partners
Contact details of Zomato for restaurant, Zomaland, and enterprise complaints:
| Zomato Service | |
|---|---|
| Restaurant Partners | priority@zomato.com |
| Zomato for Enterprise | enterprise@zomato.com, zfesupport@zomato.com |
| Zomaland | hello@zomaland.com, giftcards@zomato.com |
If you’re facing problems with registering or using Zomato’s online restaurant partner services, you can log in or register on the “Partner with Zomato” platform to get online support.
Level 2: Grievance Officer, Zomato
As per the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules 2020, if your initially submitted complaint (level 1) is not resolved to your satisfaction within the given time, you can escalate it to the designated Grievance Officer of Zomato.
In your email or complaint letter, make sure to provide:
- Reference number: Mention the ticket number of your unresolved complaint.
- Order ID
- Explain why you are dissatisfied, state what resolution you expect, and provide any supporting evidence such as images or invoices/bills.
Lodge your Zomato grievance to:
| Designation | Grievance Officer, Zomato |
| grievance@zomato.com, nodal@zomato.com | |
| Address | Grievance Officer – Zomato Limited, Pioneer Square, Ground Floor, Golf Course Extension, Gurugram, Haryana – 122102. |
Not Resolved to your satisfaction with the resolution period by the Grievance Officer?
If you’re unhappy with Zomato’s response, file an informal consumer complaint with the National Consumer Helpline (NACH) by toll-free helpline number or submit a complaint online.
Further, you can file a formal complaint against Zomato with the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court. As an alternative, you may resolve the dispute through internal arbitration directly with Zomato.
Notice of Infringement
You may also report infringement of intellectual property rights and privacy violations by Zomato to the Grievance Officer or email your concerns by sending a legal notice.
Legal Notice: In case of legal disputes, send your written legal notice to Zomato’s Legal Head Office at legal@zomato.com. Include addresses and email IDs of all parties involved.
