Tata Neu is a digital ecosystem developed by Tata Group, designed to offer a personalized and extensive shopping experience with travel, and financial services. Known as India’s first super-app, it integrates the group’s trusted brands into a single platform, providing various range of products and services.
Shopping and Travel:
- Tata CLiQ & Westside for fashion and lifestyle products
- Croma for electronics and gadgets.
- Bigbasket for groceries and daily essentials.
- AirAsia India & IHCL for flight bookings and hotel stays.
- Tata 1mg for health checkups and pharmacy.
- Qmin for gourmet food delivery.
Financial Services:
- NeuCoins
- NeuPass membership
- Tata Pay UPI
- Credit Services & Credit Card
- Insurance Plans
As happens with almost all service providers, some customers have reported issues with Tata Neu, such as glitches, poor user experience, concerns about booking/shopping, and payment problems. Specifically, difficulties in redeeming loyalty points, OTP failures, and slow response times have been highlighted.
If you are one of them and want to resolve the problem, here is how to raise your concerns and resolve the complaints with Tata Neu support.
In many cases, Tata Neu actively resolves these issues in real time after reporting the problems to the respective customer service teams of brands listed on the Neu.
Level 1: File a Complaint to Customer Care, Tata Neu
These are communication methods that you can use to lodge your complaints with Tata Neu:
- Email: customercare@tataneu.com
- Mobile App: Visit the “help” section from the profile icon in Tata Neu App.
- Online Support: Chat with the support team through the app or Tata Digital portal, click here.
You may provide order ID, transaction details, or other supporting evidence to resolve the problems with the help of Tata Neu customer service.
If your complaints at level 1 are not resolved to your expectations, escalate the matter to the appointed service head of Tata Neu by requesting the support team or email regarding the previously lodged complaint.
For the violation of consumer rights by Tata Neu, you may file an informal complaint with the National Consumer Helpline (NCH) of the Department of Consumer Affairs.
Help for Tata Neu Credit Card
For Tata Neu HDFC Credit Card, use these helpline numbers and contact details to raise your concerns:
- Customer Care Number: 1800258282638, +912261606160
- Email: tataneucardsupport@hdfcbank.com
If your problems are still not resolved, escalate to the customer care head at cc.disputes@hdfcbank.com.
Level 2: Write to Nodal Officer, Tata Neu (For payments)
If you have any unresolved disputes regarding UPI, payments, and financial services, escalate your complaint to the appointed Nodal Officer by providing an email or online grievance form of the respective financial service-provided subsidiary or partner of Tata Neu.
The letter should include a reference/ticket ID, a description of the issues, and a reason for dissatisfaction with the expected resolution.
Level 3: Appeal to Appellate Authorities
Finally, you can approach respective regulatory authorities for unresolved complaints by the partnered aggregators and subsidiaries of Tata Group listed at Tata Neu. These appellate authorities are:
- Banking Ombudsman, RBI: If your financial or payment complaints are not resolved within 30 days to your expectations.
- Consumer Disputes Redressal Commission (CDRC): To appeal against Tata Neu for consumer rights violation with the District/State/National Consumer Commission (a consumer protection forum) based on the disputed amount.
- Insurance Ombudsman, IRDAI: Lodge complaints for disputes related to insurance services and policies.
Further, you may take the help of a legal expert to know the available alternatives and to take any legal action against the company.
At the Complaint Hub App, you can access the integrated platform for filing complaints with any company, government, or institution. You can also complain to Tata Neu and relevant regulatory authorities. The DooAI Assistant will help you resolve the problems by providing procedures, defining legal terms/laws, or drafting complaint letters.
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