Titan World is a subsidiary product of Titan Company Limited (TCL). TCL Indian fashion accessories company that manufactures wearable products. Titan is specialised in premium watches, wallets, belts, wireless audio, and other wearables. It has the online e-commerce platform Titan World for online shopping for wearable accessories.
Along with India, Titan World also has an international presence in:
- USA
- UK
- Africa
- Vietnam
- Philippines
- Fiji
- Australia
- Singapore
- Malaysia
- Thailand
- Bangladesh
- Sri Lanka
- Maldives
- Pakistan
- Nepal
- Bhutan
- Myanmar
- Bahrain
- Kuwait
- UAE (United Arab Emirates)
- KSA (Kingdom of Saudi Arabia)
- Oman
- Qatar
Report the issues related to:
- Watches: Complaints related to watches, clocks, Titan Smartwatches, and premium watches including digital wellness bands and Titan apps.
- Accessories: Problems with belts, wallets, straps, and wireless audio devices including earbuds and its subsidiary brands like Sonata, Fastrack, Zoop, etc.
- Quality & Delivery: Concerns about the quality of watches and wearables, delays in delivery, payment modes, and charges.
- Warranties: Complaints about the warranty service of Titan, cancellation/return of orders, and charges for warranty extension plans.
- Titan Service Centers: Matters related to Titan customer service centres, maintenance and repair of wearables, and behaviour of staff including undue delay in service and ignorance.
Have complaints about Titan World services? You can raise your concerns to the customer support team by toll-free Titan customer care number and email, or submit your complaint online through the online platform, mobile app, or social channel like WhatsApp.
Still not resolved? Escalate the unresolved complaint to the Customer Service Head of Titan Company Ltd.
How to File a Complaint to Titan?
According to the customer service policy of Titan Company Ltd, you can complain to Titan customer service by calling the toll-free customer care number, sending an email or messaging on the Titan World app. If they can’t solve your problem, escalate the complaint to the next authority as defined in the resolution mechanism.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (0) |
| Resolution Period | Up to 3 weeks (It may vary, please read T&C and refund/cancellation policy of Titan) |
| Refund Period | 7 to 15 business days |
| Cancellation/Return | Within 7 days of delivery of the shipment |
Levels of Lodging Complaint:
- Level 1: Customer Service, Titan
- Toll-free complaint number
- Email/WhatsApp
- Online complaint registration
- Mobile App
- Level 2: Escalate to Customer Service (CS) Head, Titan World
Please note: If the complaint is not resolved to your satisfaction within the resolution period by Titan Company Ltd, you may lodge a consumer complaint to the National Consumer Helpline (NCH) for arbitration or the Consumer Commission (NCDRC) for compensation.
Level 1: Customer Care, Titan
If you face any issues with your Titan order and product warranties, such as late delivery, problems with the product (watches, accessories, etc.), or online payments & COD (Cash on Delivery), you can complain to Titan customer care executives. For a quicker response, use the Titan App and submit your complaint online with executives.
Remember to provide:
- Order ID, model of the product, and billing details (in case of warranty)
- Explain the problem clearly
Contact customer service:
- Titan Complaint Number: 18002660123
- Email: customercare@titan.co.in
- Whatsapp: Message on +916366920144
- Complain online to Titan World: File a complaint (Login/Register)
- Titan Service Center: Click Here (titan.co.in)
- Twitter: @titanwatches
For business support, contact Titan World Business executives of your region and resolve your disputes.
Tip: Beware of scams, don’t share bank/personal details; use only the official Titan World app for help. Stay safe!
Level 2: Grievance Officer, Titan Company Ltd
According to the IT Act 2000 and E-Commerce Rules 2020, if the initially raised complaint to Titan (level 1) is not resolved to your satisfaction within the resolution period even after escalating the case to the CS Head, then you can escalate it to the appointed Grievance Officer of Titan Company Limited.
Within the email or written application, include:
- Your complaint’s ticket/reference number,
- Order ID
- Reason for dissatisfaction, expected resolution, and attach any relevant images or bills for support.
Send this grievance letter by email to TCL at customercare@titan.co.in or contact Titan Company Ltd for complaints related to Titan World at:
| Phone Number | 18001081100 |
| ecomsupport@titan.co.in | |
| Address | Grievance Officer – Titan Company Limited, Registered office at No. 3, Sipcot Industrial Complex, Hosur – 635126, Krishnagiri. |
Additionally, contact the Corporate Office at Titan Company Ltd, Integrity, #193, Veerasandra, Electronic City PO, Off Hosur Main Road, Bangalore – 560100, Karnataka.
Not Resolved to your satisfaction with the resolution period by TCL (Titan World)?
If you’re not satisfied with the final resolution of Titan World (Titan Company), you can file a complaint with the National Consumer Helpline (NACH) for informal resolution by calling the toll-free helpline number or submitting a complaint online.
Alternatively, you can file a formal complaint with the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court or choose arbitration with TCL to resolve the dispute internally.
