Realme is a popular brand of smartphones, accessories, and other products and services in India. However, like any other product, you may sometimes face issues with its products or services that affect customer satisfaction.
If you are a Realme customer and have a complaint or a problem with your device or service, contact the customer care team with all your queries, technical concerns, and software-related issues.
Products:
- Smartphones
- Narzo Phones
- Active-Noise Cancellation
- Neckband
- True Wireless
- Wired Earphones
- Bluetooth Speaker
- Tablets
- TVs/Monitor
- Laptops
- Wearables
- Smartwatches
- Accessories
- Power banks
- Cables
- Charges
- Other electronic items
Report any major issues such as hardware defects, software glitches, service center dissatisfaction, warranty disputes, delivery delays or misinformation, to the dedicated customer service department through phone (toll-free customer care number), WhatsApp, email (with a response within 24 hours), and live chat. If not resolved, escalate the matter to a higher authority or the Service Head.
Level 1: Customer Support, Realme India
Time: 24×7 | 9.00 AM to 9.00 PM
| Realme, India | Customer Care Service |
|---|---|
| Helpline Number | 18001022777 |
| Message: +919711012312 | |
| Email (orders) | order.in@realme.com |
| Live Chat | Available (Connect) |
| Online Support | Website: Contact Realme, India |
If the support resources are not sufficient to resolve your issue or query, you can contact Realme’s dedicated customer care team. They are available to assist you in resolving your device-related concerns.
You can contact Realme customer care at:
- Customer Care: Call the customer care helpline number 18001022777 and communicate in English, Hindi, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, Telugu, and Tamil.
- WhatsApp: Massage and explain your issue in detail with supporting evidence such as copy of bills, screenshots, or photos of the device.
- Service Center: If your device is defective, visit the nearest customer service center with a copy of the invoice/bill (if comes under warranty).
Still, not resolved? You may escalate the unresolved complaint to the level 2 officials.
Please note: For the violation of consumer rights, file a consumer complaint against Realme to the National Consumer Helpline (NCH), Department of Consumer Affairs.
Level 2: Service Head, Realme
| Designation | President/Service Head, Realme |
|---|---|
| marketing.in@realme.com, indiapr@realme.com | |
| Realme Service Center | Click to Contact |
| Address | Realme Mobile Telecommunications (India) Private Limited, 3rd Floor, Tower B, Building Number 8, DLF Cyber City, Gurugram-122002, Haryana. |
If you are not satisfied with the resolution or the response from the customer care team, you can escalate the complaint to the service head or the president of Realme. Further, you can escalate the disputed matter to the office of the president by sending an email at president@realme.com.
For any legal disputes, email to legal.in@realme.com with notice.
Grievance Officer:
If you have complaints regarding violation of privacy, misuse of your details by Realme, or have concerns for the infringement of IPR, file your complaint to the appointed Grievance Officer by email at privacy.in@realme.com.
Level 3: Consumer Commission
For consumer disputes related to your Realme purchases, including smartphones, accessories, smart wearables, personal computers, and related electronics, or issues with product/service quality, breaches of consumer rights, warranty concerns, or questionable business practices, you can appeal to the Consumer Commission.
You can file a complaint against Realme to:
- National Consumer Disputes Redressal Commission (NCDRC)
- Competition Commission of India (CCI), for business or trade disputes concerning unfair competition.
For matters particularly related to compliance with regulations concerning electronics, smartphones, and accessories, such as standards for quality, safety, or service quality offered by Realme, you can approach the Bureau of Indian Standards (BIS).
Additionally, you may attempt to settle the dispute with Realme internally through arbitration or mediation. If these measures do not resolve your issue, legal action can be taken by approaching the appropriate regulatory authority or district/high court.
Before taking such actions, it’s advised to consult with a legal professional or lawyer to ensure you are thoroughly informed about the relevant laws and procedures and choose the most appropriate course of action for your situation.
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