HP Support, US: File a Complaint of HP Laptop, Computers, and Electronic Products

HP Inc (US), also known as Hewlett Packard, is a global technology company that provides a wide range of electronics, computer, and Information Technology products, accessories, and services. The company has many subsidiaries and affiliates around the world, operating in different regions and markets. Some of the major subsidiaries of HP Inc. are:

• Hewlett Packard Enterprise: For servers, storage, networking, and cloud computing.
• Palm Management: For mobile devices and software platforms.
• HP Indigo, HP Scitex, and HP Technology Israel: Based in Israel, for digital printing, industrial printing, and research and development.

Are you experiencing issues with your HP devices? Access seamless support for your HP products in the United States! Contact through HP toll-free customer care number, WhatsApp/email, or chat support. To resolve technical problems quickly, submit online complaints for virtual repair assistance and book a technician from HP USA.

HP Products are:

• Laptops
• Desktops
• Printers
• Ink
• Toner
• Monitors
• Accessories
• Education
• Healthcare
• Gaming
• Care plans
• HP Shop

HP customers can resolve concerns related to these devices. Additionally, report about technical problems, troubleshoots, maintenance, service quality, or repair centres.

Level 1: Customer Support, HP

Time: 24×7 | 8 AM – 8:30 PM EST

Note: To get help for your device from the HP Support virtual repair center, click here.

Get in touch with the dedicated HP Customer Support by calling the HP customer service hotline or using the provided technical customer service number for non-urgent matters. Alternatively, send an email or file your complaint online to the HP Customer Service Department for written communication. Your satisfaction with HP products is the priority of the support team and ensure to resolve any issues you may encounter.

Provide pertinent details such as:

• Product ID
• Order Number (For HP Store)
• Nature of issue (device/product/service)
• Description of the technical/service issue with facts and supporting documents (images, screenshots, invoices, etc.).

1. HP Store Customer Support:

2. HP Store Business Support:

When contacting HP Customer Support, obtain a ticket/reference number for your submitted complaint. Use this number to track and escalate the case to higher authority.

Level 2: Head Office, HP US

For HP-related concerns, if your issue persists after the initial support level, escalate it to the Customer Service Department of HP’s Head Office in the USA. In your escalation form, provide a brief history of your complaint, referencing ticket or reference numbers for accuracy. Escalating within HP’s Customer Service Department increases the likelihood of a satisfactory resolution.

If the matter remains unresolved, consider submitting a Notice of Dispute to HP’s Legal Department for internal resolution.

HP Head Office in the USA:

Level 3: Consumer Protection Forum

In the United States, citizens can raise consumer disputes and ensure fairness in financial transactions under the jurisdiction of the Consumer Financial Protection Bureau (CFPB). The Federal Trade Commission (FTC) also plays a crucial role, particularly in trade disputes or any form of financial scam/fraud. If you have problems or disputes related to your HP purchases, quality of product/services, violations of consumer rights, trade disputes, or business matters, you can file a complaint against HP.

Are you in the USA? Lodge a consumer complaint against HP at:

• Consumer Financial Protection Bureau (CFPB)
• Federal Trade Commission (FTC)
• National Consumer Protection Authority (For other countries)

For violations of regulations concerning electronic devices and related products by HP, electromagnetic interference and other technical requirements, or issues related to electronic device regulations and safety, approach the Federal Communications Commission (FCC), which is the primary regulatory body overseeing such matters in the USA.

Level 4: Legal Action

In some cases where attempts to resolve an issue with HP or achieve satisfaction through the Consumer Forum prove unsuccessful, you may take legal action. The following legal options and regulatory bodies are available:

• Arbitration with HP: Explore the possibility of arbitration with HP, potentially involving a reputable third-party arbitrator such as AAA (American Arbitration Association), particularly for addressing business disputes or monetary losses.
• Small Claims Court: For individuals seeking a legal remedy against HP. This court is designed for minor disputes with limited amounts and legal representation may not be necessary.
• Federal or Special Courts: In cases involving more complex issues, consider approaching Federal or Special Courts, but an advocate will be required (fees may be applicable).
• Class Action Lawsuit: Collective legal action for multiple parties with similar grievances.

Before initiating any legal action, it is important to meticulously document all relevant information. In the case of business or competition disputes with HP, arbitration can be a strategic option to reach an agreement. Additionally, consulting with a legal expert or advocate is recommended before taking any legal steps against HP.

Reference:

• Official HP Support (hp.com)