JIOMART – How to Register a Complaint to Reliance Jiomart and AJIO Shopping?

Jiomart is an online e-commerce service platform that provides online groceries, food, and Ajio shopping stores. It is owned by Reliance Retail. The main shopping categories are fresh fruits & vegetables, dairy items, frozen items, rice, dals, oil, packaged food pet food, household cleaning items & personal care products, electronics, smartphones, and clothes & fashion accessories.

Sometimes, many customers face issues with online orders, refunds, returns, replacements, delays in delivery, and transaction-related complaints. Customers can register complaints about the issues of these shopping and grocery services.

Want to complain with Jiomart or AJIO? Just follow the instructions, and guidelines, and use the official customer care number, e-mail, and also, file a complaint online to the concerned department of the company.

If not resolved, escalate the disputed case to the head of the senior customer support team of Reliance Jiomart/Ajio. Further, you may approach the Consumer Commission or respective regulatory bodies of the government.

How to File a Complaint to Jiomart and Ajio about Grocery, Shopping, and Other Products?

You can use the official helpline numbers to call customer care, e-mails, WhatsApp, and online links of the portal of Jiomart and Ajio to lodge an online complaint. All the information is provided in the sections below. You can know the right procedure and instructions to get faster redressal of the issues/problems.

Note – If your complaint is not resolved within the time limit or issues related to product quality, products, and services of the E-commerce Jiomart/ Ajio Trends then you can approach the National Consumer Helpline (NCH), Consumer Court (Commission), and FSSAI (Food products).

Jiomart Customer Care Number

Jiomart provides customer care numbers, e-mails, and WhatsApp numbers that you can call anytime 24×7. You can also use the chatbot and online links to lodge an online complaint. For Ajio fashion clothes and footwear shopping-related complaints, you can use the helplines given below.

Jiomart Customer Care Numbers and Helplines to Lodge Complaints:

AJIO Helpline Number

Ajio Trends Customer Care and Helpline Numbers for Fashion Products:

Procedure:

• Call the customer care number or Open WhatsApp.
• Select the given options and provide the details of the issue.
• Note down the reference number to track complaints.

File a Complaint Online

Customers can visit the link of Jiomart and Ajio to register a complaint online. All the steps and information are provided in the section below. Use it to get faster redressal of your issues.

Details to file a complaint online with Jiomart and AJIO Trends shopping:

Procedure:

• Visit the above link and log in using the account details.
• Select your product and raise a ticket for the complaint.
• Note down the reference number to track complaints.
• You can also e-mail to raise your issue.

Note – If your issue is not resolved then you have the option to approach the National Consumer Helpline (NCH) and Consumer Court.

Escalate to Grievance Officer, Ajio

If your lodged complaints related to privacy, personal data, or other problems are not resolved to your expectations, you may lodge a grievance to the appointed Grievance Officer of Ajio.

Write a grievance letter or email with reference/ticket ID of previously lodged complaints to the Grievance/Nodal Officer at:

• Email: grievance.officer@ajio.com, nodalofficer@ajio.com
• Address: Nodal Officer for AJIO/JioMart, Reliance Retail Ltd, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra.

For disputes regarding JioMart, email your concerns at cs@jiomart.com with a ticket ID.

Procedure to Approach National Consumer Helpline (NCH) and Consumer Commission/Court

Many times, customers face issues related to products and services like – grocery items, food products, quality issues, expiry of product uses, and other defects & problems. If the complaint is not resolved by Jiomart and Ajio then you can file a grievance to the National Consumer Helpline (NCH) and Consumer Court/commission on the E-DAAKHIL portal.

Important Helpline Numbers of National Consumer Helpline, Ministry of Consumer Affairs:

Procedure:

• Visit the below link and call the helpline numbers.
  • File a complaint online to the National Consumer Helpline (NCH)
• Follow the procedure and links of the online portal to lodge a grievance.
• All the instructions are provided, just follow the right steps.

Categories of the Complaints

The categories of the disputes and issues related to retail, shopping, and other services of Jiomart and AJIO can be resolved, are:

• Products, Price, and Promotion
• Discount, E-Wallet, Payment, Transaction
• Delay in delivery, Online orders, the order not delivered, and other delivery-related issues
• Loyalty programs, Jiomart gift card
• Ajio e-wallet, shopping, product defects, wrong product, etc.
• Fraud and Scam report.

Reference

• Jiomart faqs and customer care
• Ajio helplines faqs