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Delivery Helplines: File an Online Complaint to Courier, Delivery, and Freight Companies


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E-logistics and internet connectivity have enabled one to book, order, and track the online status of delivery of any consignment/product. Today, each day millions of orders are being delivered by various carriers and courier companies with a worldwide presence. Many e-commerce service providers like Amazon, Walmart, Flipkart, Jiomart, Alibaba, and many more, have made easy shopping and retail business deals.

Major carriers and delivery companies of the world include Aramex, Amazon, Blue Dart, Delhivery, E-kart, Royal Mail, ZTO Express, DHL Express, FedEx, etc. Submit complaints of delivery services to these companies by available resolution mechanisms.

But, many customers have to face problems with the delivery or shipment of any product & goods and its quality of service. Are you one of them? Need not worry. If you have complaints about delay in delivery, defective product, the claim of protection insurance, shipment broken by the delivery partner, or payment issues, register a complaint to your concerned carrier or delivery company with the order id.

The ways to report your concerns to the delivery partner/carrier are:

  • To call the toll-free customer care number
  • E-mail your problems with product details
  • File a complaint online with the order id

Don’t forget to mention the required information about the product or shipment ordered. If your issues are not resolved, you may escalate the disputed case to the nodal/senior officer of the company. Before this, follow the given resolution period. If it exceeds, then escalate the matter to the authorized representative.

Further, you may approach the National Consumer Authority of your nation. In the case of the USA, you may get the help of the Federal Trade Commission (FTC) and the consumer advice department of the FTC.

In India, you may file a complaint to the National Consumer Helpline, Ministry of Consumer Affairs against the delivery company for violating consumer rights. Read below to know more about the delivery companies and the grievance/dispute resolution mechanism.

How to File a Complaint about Delivery of Shipment, Courier, and Product & Goods?

Each courier company has its own mechanism to handle the problems and complaints of the customers & its clients. But, almost all delivery carriers have the same administrative levels to resolve any dispute about a delivery, refund of the deposit, insurance, and other shipments & freight services.

Do you know your delivery company or carrier? Yes! You need to contact the carrier and raise your concerns. Suppose you have ordered an item or product from an e-commerce platform like Amazon (File a complaint), Flipkart, Walmart, or another company.

In that case, the details of the third-party delivery partner with an order/delivery id will be sent to you by SMS or E-mail. Use this order id to raise your concerns with the carrier. First, you should report the disputed issues to the customer representative via chat (complaint online), e-mail, or the customer helpline number of the delivery carrier.

Levels to Resolve a Dispute of Delivery:

  • Level 1: Contact Delivery Company
    • By calling the toll-free customer care number
    • Dial the hotline/helpline number of the carrier
    • Register a complaint online by chat or form (Get the help of an executive)
    • E-mail your concerns with order details
  • Level 2: Escalate to Resolve Dispute:
    • Raise the disputed matter to the Nodal Officer or authorized department
    • Submit an informal notice for the resolution of the dispute
    • Arbitration to settle the dispute (Internal)
  • Level 3: Take Legal Action:
    • File a complaint to National Consumer Authority
    • Arbitration
    • Approach the concerned consumer tribunal or judicial body (court) of the country


In Level 1, directly contact your delivery partner or carrier to register a complaint about the order, courier, or shipment with the required details. The medium of communication can be online or offline.

  • By online mode, chat with the executive (complain online) or e-mail your issues.
  • For offline, call the customer service number or visit your local courier/delivery office of the company.

In Level 2, Escalate the unresolved or unsatisfactory complaints of Level 1 to the appointed nodal officer or concerned authorized official department of the carrier company. Commonly, disputes can be settled (resolved) in 3 ways by the respective companies, that are:

  • By taking action on the previous complaints and resolving the problem as per the required standards of delivery
  • By informal dispute resolution process, submit a notice of the dispute to resolve the disputed case by following the guidelines of the delivery company. (submit online or write a letter to the legal department of the company)
  • Start an internal arbitration with the company to settle the dispute with an agreed compensation of monetary loss.

In Level 3, If no action has been taken or dissatisfied with the resolution of Level 2, you may file a complaint to the respective regulatory body of the country or take legal action as illustrated below.

  • You may file a complaint to the National Consumer Authority or the trade commission of the delivery company with some required information.
  • Start an arbitration with Arbitrator (third party), contact the legal department of the company to know the available arbitrator associations
  • Take legal action by filing a lawsuit with a small claim court or approaching the consumer tribunal of the country. Before this, you should take help from a legal expert.

Let us know the various delivery companies, courier service providers, and carriers of different regions. Also, use the contact details to raise your issues with the representatives to resolve the problems of delivery services.

File a Complaint

Shipping and delivery are being done by various national and international carriers. each company has provided its own contact information to resolve disputes related to the delivery & courier services.

Must Provide the Following Information:

  • Name of the complainant/customer
  • Order id or consignment number
  • The nature of the complaint
  • Description of the issue with the booked delivery, payments, and protection insurance.

Want to complain about the delivery of shipment/parcel, courier, and other heavy consignments (items)? Sure, you can do it. Contact the representative by dialing the hotline or customer care number, e-mail your concerns, or chat online with an agent (lodge a complaint online) on the app or portal of the delivery carrier.

The contact details of the carriers/delivery company:

1. ArcBest (ABF Freight)

Carrier ABF Freight (ArcBest)
Phone No. +18006105544 (complaint number), +18776095681
Customer Care No. +14797858900 (tech helpdesk), +18007556486 (Safety & Security)
Website File complain online
Order Status Track shipment (ABF)
Address ArcBest Freight System, P.O. Box 10048, Fort Smith, AR 72917-0048.
ArcBest, 3801 Old Greenwood Road, Fort Smith, AR 72903.

2. Aramex International

Carrier Aramex PJSC
Phone No. +17185538740 (US), +911133003300 (India), +971600544000 (Dubai)
Customer Service Submit complaint online
Order Status Track your shipment (Aramex)
E-mail (Houston) (London) (UAE)
Address Visit the help & support center of Aramex and select your country to locate the regional office. Click the Aramex Australia courier locator to contact a local office.

3. Asendia

Phone No. +18006245287 (US), +448458738155 (UK)
Customer Service File complain online
E-mail (US) (UK)
Track Shipment Asendia tracking

4. Australia Post (AU)

Carrier Australia Post
Phone No. 13-POST (137678) (AU), +61388479045 (outside Australia), 131118 (business)
Customer care File a complaint online
Track shipment AU Post tracking
Address Australia Post, Customer Sales, and Service, GPO Box 9911, MELBOURNE VIC 3001.

5. Blue Dart Express Ltd

Carrier Blue Dart Express
Phone No. 18602331234, +912262601234 (India)
Customer care Submit your complaint
Track shipment Blue Dart tracking (TrackDart)
Address Blue Dart Express Ltd (24-Hour Counter), Hotel Avion, Opp. Domestic 1A Terminal, Nehru Road, Vile Parle (East), Mumbai-400057.

6. CEVA Logistics

Carrier CEVA Logistics
Phone No. 18442150640, +18008884949 (US), +443305877000 (UK), +912246107777 (India)
Customer service Register your complaint
Track shipment CEVA tracking
Submit a Claim CEVA claim form online
Address Visit the CEVA Logistics locator to find your nearest local office.

7. CJ Logistics

Carrier CJ Logistics
Phone No. +18003721960 (US), +8227001949 (Overseas), 020343280 (Thailand)
Customer Care No. 15881255 (Korea), +6562289401 (Singapore)
E-mail (US) (Singapore)
Web (Online) File your complaint
Track shipment CJ Logistics tracking
Address 1750 S Wolf Road, Des Plaines, IL 60018. Visit the business inquiry of CJ Logistics to locate the regional office in Rep. of Korea or other countries.

8. Delhivery Limited

Carrier Delhivery
Phone No. +918069856101 (India)
Customer care File your complaint online
Track Shipment Delhivery tracking
Address Delhivery Limited, Headquarters, Plot 5, Sector 44, Gurugram, Haryana – 122002.

9. DHL Express

Carrier DHL Express (Deutsche Post)
Phone No. +18002255345 (US), 1800111345 (India), 08001333333 (Indonesia)
Customer care 08007713451 (Brazil), +971600567567 (UAE)
Web (Online) Register your complaint
Track shipment DHL tracking
Address Visit the DHL country selector to contact local customer support and find the location of the nearest DHL Express office.

10. Deprisa

Carrier Deprisa
Phone No. 6014051405 (Bogotá), 018000519393 (rest of country)
Customer care Register your complaint online
Track shipment Deprisa tracking
Claim form Submit your Claim
Address Visit the Deprisa office locator to contact find your regional delivery/courier office

11. ECMS Express

Carrier ECMS Express Inc
Phone No. +16269565388 (US), +864000861756 (China), +31208950099 (Netherlands)
Customer care +6531381638 (Singapore), +85258010000 (Hongkong), +622129223066 (Indonesia)
E-mail (US) (China) (Singapore)
Web (online) File your complaint
Track shipment ECMS Express tracking

12. Ecom Express

Carrier ECMS Express Inc
Phone No. +918376888888 (India), +918826398220
Customer care Submit your complaint online
Track shipment Ecom Express tracking
Address Ecom Express, 10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana – 122002 (India).

13. FedEx (Express, Ground, & Freight)

Carrier FedEx Express
Phone No. 18004633339 (US), 03456070809 (UK), 18007432626  (Singapore)
Customer care 1800226161 (India), +6567432626 (Singapore), +85227303333 (Hongkong),
Web (Online) Register your complaint
E-mail (India) (UAE) (SA)
Track shipment FedEx tracking
Claim form File a claim (FedEx)
Address FedEx Customer Relations, 3875 Airways, Module H3 Department 4634, Memphis, TN 38116.
Visit Locate FedEx to find the nearest office in your country.

14. Fidelitone

Carrier Fidelitone
Phone No. +18667876356, +18445246320 (US), +18004750917
Web (online) File your complaint
Track shipment Fidelitone tracking
Address FIDELITONE’s headquarters, 1260 Karl Court, Wauconda, Illinois, 60084 USA. (Click to locate the nearest office)

15. GAASH Worldwide Ltd

Carrier GAASH Worldwide
Phone No. 0722608000, +972722608001
Customer care Register your complaint (online)
Track shipment GAASH tracking

16. Gati-Kintetsu Express Private Limited

Carrier Gati Kintetsu Express
Phone No. 18601234284 (India), +917122534284, +917127144282 (Overseas)
WhatsApp No. +917400012000
Customer care Register your complaint (online)
Track shipment Gati tracking
Address Gati Ltd. Headquarters, Western Pearl, 4th Floor, Survey No. 13(P), Kondapur, Hyderabad – 500 084, Telangana.

17. Hanjin Logistics Corporation

Carrier Hanjin Logistics
Phone No. +18774711212 (US), +8215880011 (Korea), +8215881612 (Global Express)
Customer care +81356655037 (Japan), +62215203701 (Indonesia), +420226254839 (Germany, EU)
E-mail (US), (Indonesia), (Seoul), (EU)
Web (online) Register your complaint
Claim form File a claim (Hanjin)
Track shipment Hanjin tracking
Address Hanjin Logistics Corporation, Hanjin Building, 63 Namdaemun-ro, Jung-gu, Seoul, Korea.

18. Indian Postal Service (India Post)

Carrier India Post
Phone No. 18002666868 (India), 1800118282 (Parcel & Logistics)
Web (Online) Register your complaint
Track shipment India Post tracking
Address Visit the India Post locator to find your nearest office.

19. Israel Post (ILP)

Carrier Israel Post
Phone No. 171 (Hotline, Israel), +972768871216, +972768875909 (Assistance)
E-mail (payment),,
Web (Online) File your complaint
Track shipment Israel Post tracking
Address Visit the Israel Post branch locator to find your nearest post office or logistics center.

20. Innovel Solutions (Costco Logistics)

Carrier Innovel Solutions (Costco Logistics)
Phone No. 18009552292, +18884605404 (US), 18007742678 (Wharehouse)
Customer care 18007889968 (Business), 18668610450 (Concierge),

18778492730 (Costco travel)
Web (Online) File your complaint
Track shipment Costco tracking
Address Customer Service, Costco, PO Box 34622, Seattle, WA 98124.

21. Kerry eCommerce Limited

Carrier Kerry eCommerce
Phone No. +85235130786, +85235130784 (Hong Kong), +8675586601780 (Shenzhen, China)
Web (Online) Register your complaint
Track shipment Kerry eCommerce tracking
Address Kerry E-Commerce, 16 / F, Kerry Cargo Centre, 55 Wing Kei Road, Kwai Chung, Hong Kong

22. Landmark Global

Carrier Kerry eCommerce
Phone No. +18882052251 (US)
Web (online) File your complaint
Track shipment Landmark Global tracking
Address For Landmark Global: 27 West Anapamu St. #357, Santa Barbara CA 93101.

23. Lasership (OnTrac)

Carrier Lasership (OnTrac)
Phone No. +18044142590 (US), 3022467136 (text)
Web (online) Submit your complaint
Track shipment OnTrac tracking
Address OnTrac Logistics Inc, 8401 Greensboro Drive, 7th Floor, McLean, VA 22102.

24. Lonestar Overnight Inc

Carrier Lonestar Overnight (LSO)
Phone No. +18008008984 (US),
Web (Online) Register your complaint
Track shipment LSO tracking
Claim form File a claim (LSO)
Address Lone Star Overnight, LLC, 6500 River Pl Blvd, Bldg 2 Ste 105, Austin, TX 78730, United States.

25. XPO, Inc

Carrier XPO Inc
Phone No. 8007552728 (US), 5012790991 (Trailer Manufacturing)
Web (Online) Register your complaint
Track shipment XPO tracking
Claim form File a claim (XPO)
Address XPO, Inc., Five American Lane, Greenwich, CT 06831.

26. Naqel Express

Carrier Naqel Express
Phone No. +966920020505 (Saudi Arabia), 8002464444 (toll-free), +97143131800 (UAE)
Customer care 80020800 (Bahrain), 80064444 (Oman), +96522204108 (Kuwait)
WhatsApp No. +966118296500
Web (Online) Register your complaint
Claim form File a claim (Naqel)
Track shipment Naqel tracking
Address Naqel Express, Exit 17 Suly Area P.O. Box 99931 Riyadh, 11625 Kingdom of Saudi Arabia.

27. Ninja Van Group

Carrier Ninja Van
Phone No. +6566028271 (SG), +6568140288 (Shipper), +622129264120 (Indonesia)
Customer care +601117225600 (Malaysia), 0282711501 (Philipines), 1469 (Thailand)
E-mail (SG), (Indonesia), (Thailand), (Philipines)
Web (Online) Register your complaint
Track shipment Ninja Van tracking
Address Ninja Van, 204 Bedok South Ave 1, Singapore 469333.
Click to locate Ninja Points near you.

28. NSD, Inc

Carrier NSD Inc
Phone No. +18337447673 (US),
Web (Online) Register your complaint
Track shipment NSD tracking
Address NSD Corporate Headquarters, 4500 Southgate Place, Suite 300, Chantilly, VA 20151.

29. Parcel Pool (International Bridge Inc, Myib)

Carrier International Bridge, MYIB (Parcel Pool)
Phone No. +18777272354 (US)
Web (Online) Register your complaint
Track shipment Int. Bridge tracking
Address International Bridge, Inc., 5152 North Edgewood Dr, Suite 250, Provo, UT 84604.

30. PASAR Express

Carrier PASAR Express
Phone No. +576012916500 (Bogotá), +576046042828 (Medellín), +576024897575 (Cali)
Customer care 018000111752 (rest country), 3057042435 (Miami), 2916505 (Bogotá)
Web (Online) File your complaint
Track shipment Pasarex tracking
Address PASAR Express, Av. Eldorado 103-09 | Bogota Colombia

31. Pilot Freight Services (Maersk Company)

Carrier Pilot (A Maersk Company)
Phone No. +18775490160 (US), +17189955800 (NY, Click for US Domestic Locations)
Customer care 01131206534763 (Netherlands), +34919198502 (Madrid, Spain), 6042341153 (Vancouver, CA)
E-mail (NY, US), (Amsterdam, ND), (Vancouver, CA)
Web (Online) Register your complaint
Track shipment Pilot tracking
Claim form File a claim (Pilot, Maersk)
Address Click for International Locations and contact your regional office of Pilot.

32. Pitney Bowes

Carrier Pitney Bowes (PB)
Phone No. +18442566444 (US), 1800110999 (India), 08444992992 (UK)
Customer care 08007748639 (Brazil), 0356571205 (Japan)
Web (Online) File your complaint
Track shipment Pitney Bowes tracking
Address Pitney Bowes Inc, 3001 Summer Street Stamford CT USA 06926-0700.

33. Royal Mail Group Limited

Carrier Royal Mail
Phone No. +443457740740 (UK), 03457950950 (Business), 03456000606 (PwD)
Customer care +443448004466 (Parcel Force Worldwide)
Web (Online) Register your complaint
Claim form File a claim (Royal Mail)
Track shipment Royal Mail tracking
Address Freepost ROYAL MAIL Customer Services, Royal Mail Group Limited, 185 Farringdon Road, London, EC1A 1AA.
Visit the Royal Mail services near you to find your local office.

34. Servientrega

Carrier Servientrega
Phone No. +5717700200, 6017700200 (Colombia), +17863319001 (US)
Customer care +576014320543 (Bogota), +593963166796 (Ecuador)
E-mail (US),
WhatsApp No. +573168119123
Web (Online) File your complaint
Track shipment Servientrega tracking
Address Servientrega, Av. El Dorado # 103 – 22 Entrance 1 Interior 12. OR
Servientrega international, 3047 NW 107th, Ave Doral, USA – 33172.

35. SF Express Co., Ltd.

Carrier SF Express
Phone No. +18559011133 (US), +85227300273 (Hong Kong), +6566030630 (Singapore)
Customer care +8864128830 (Taiwan), 1300148168 (AU), +81357811511 (Japan), Click for Global SF Hotlines
E-mail (GB),
Web (Online) Register your complaint
Trach shipment SF Express tracking
Address SF Express International, Headquarters Office, 3702, 37/F, SF HQ building, No. 3076 Xinghai Avenue, Qianhai Shenzhen-Hong Kong Modern Service Industry Cooperation Zone, Nanshan Sub-district, Shenzhen City, Guangdong Province.

36. TForce Logistics

Carrier TForce Final Mile Logistics
Phone No. +18553962639 (US), +18003877787 (CA)
Web (Online) Submit your complaint
Track shipment TForce tracking
Address TForce Final Mile Logistics, 14881 Quorum Drive, Suite 700, Dallas, TX 75254, USA.

37. United Parcel Service of America, Inc. (UPS)

Carrier United Parcel Service (UPS)
Phone No. 18007425877 (US), +18007827892 (International), 18772896418 (Tech), +4403457877877 (UK)
Customer care 1800227171 (India), +6567383388 (Singapore), 8008208388 (China), 8007709035 (Brazil), +97143815200 (UAE)
E-mail (India), (Brazil), (UAE)
Web (Online) Register your complaint
Track shipment UPS tracking
Claim form File a claim (UPS)
Address UPS Corporate Headquarters, 55 Glenlake Parkway, NE, Atlanta, GA 30328, United States.
Visit UPS global page to select your country and locate the nearest shipping office.

38. US Postal Service (USPS)

Carrier US Postal Service (USPS)
Phone No. 18002758777, 18002221811 (US), 18006108734 (Free shipping)
Web (Online) Register your complaint
Claim form File a claim (USPS)
Track shipment USPS tracking
Address Visit the USPS locator to find the nearest location of the US postal service office.

These are some logistics companies that deliver a consignment, products, and many items all over the world. You may contact your domestic or international shipping company to register a complaint about the issues related to delivery services.

Still not resolved or dissatisfied with the final resolution? First, escalate the disputed case to the senior officers or nodal officer of the company then, you may submit a notice of a dispute for the settlement of the dispute.

Further, you may take legal action as per the law of your country. Approach the National Consumer Authority or concerned regulatory body for the protection of consumer rights. If the disputed matter belongs to business & trade practices, approach the Trade Protection Authority or Commission of your nation.

Are you dissatisfied with the final resolution? If you are not satisfied with the final response of offered agreement under the dispute resolution settlement process of the company, you may proceed to take legal action.

Has no action been taken? or, Disputed case has not been resolved by Delivery Carriers? You may follow the laws of the nation to take legal action for the violation of consumer rights or business/trade laws & rules.

For Consumer Disputes:

  • File a complaint to the National Consumer Authority of your country to resolve a dispute. If your consumer rights have been violated, demand compensation for your monetary loss.
  • You may also file a lawsuit with a Small Claim Court (USA residents) or judicial/ regulatory body/ court of your country.

For Business Disputes:

  • Register a complaint with the Trade Protection Agency or Business Regulatory Authority of your country with the required information.
  • File a petition with the tribunal or trade regulatory commission of the nation. Further, you may bring a lawsuit with the apex court of your nation.

Consumer Authorities & Trade Commission of Some Countries to Lodge a Complaint:

Have you not found the consumer authority of your country? Find the National Consumer Authority of your nation and submit a complaint to resolve a consumer/trade dispute.

Resolve Issues

Categories of issues and types of consumer disputes related to logistics, courier & delivery services of companies, that can be resolved are:

  • Delivery & Courier
    • Issues regarding shipment, courier, or online booking
    • Report delay in delivery, of logistic products (damaged/defective)
    • Problems with tracking the shipment or delivery status
    • Other concerns with offline/online delivery and shipment of any product.
  • Carrier Services
    • Concerns with parcel services, express delivery, cargo, and freight containers.
    • Problems with partial/full truckload freight shipment
    • International freight, cross-border, and supply chain services
  • Returns
    • Requests to return or report if denied to deliver the shipment
    • Request for replacement of incorrect/ wrong/ damaged shipment
    • Partial delivery of logistics items or the shipment
    • Any problems related to return and pick-up services.
  • Claims & Payments
    • Issues with filing a claim for the damaged, lost, or partially delivered shipment/items
    • Service charges problems like high delivery charges, transaction failures, payment issues, contract violations, etc.
    • Any issues with payments of online booked orders or COD (Cash on Delivery), cancellation fee/charges, or refund requests (deposit/delivery fee).
  • Logistics & Freight
    • Shipment of heavy goods, consignment/container, cargo, and other Freight services.
    • Report the lack of safety of goods, lost/partial delivery of goods, or warehouse facilities
    • Any disputes with contract, payment, and billing of freight & logistics services.
  • Others
    • Problems pertaining to services & products offered by the delivery companies but not listed in the list like insurance, e-logistics services, e-commerce, and other logistics solutions.

Frequently Asked Questions

Q. Where can I register a complaint about logistics, delivery & courier services?
A. You should directly contact your logistics company through the customer care number, hotline, or e-mail of your regional officer in the country. Further, you may file an online complaint with some information like booking id, order id, e-Way bill, etc.

Q. What can I do if my complaints are not resolved by the respective logistics/delivery carrier?
A. First, submit a notice of dispute with the logistics or your service provider to start an internal dispute resolution process. If you both have not reached any conclusion or agreement, you may approach the legal department of the company.

Q. Where can I approach if my disputes are not resolved?
A. You may start arbitration or bring a lawsuit within the specified laws of the country. To take legal action, get the help of a legal expert in your nation then you may proceed to bring a lawsuit with the apex court of your country.


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User Reviews (1)

Shood. Store
April 30, 2024

My order is hand bracelet. Amount 1000 ok

My order delivery the ring ....fraud


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My order delivery the ring ....fraudDelivery Helplines: File an Online Complaint to Courier, Delivery, and Freight Companies