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FedEx Support, US: File a Delivery or Shipping Complaint to FedEx Corporate Services, Inc.

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FedEx Corporate Services, Inc. (FedEx USA) is a leading logistics and shipment company providing parcel, delivery, and shipping services in the USA and worldwide. The logistics service of FedEx is Fed Fright for shipments over 150 lbs within the USA, Canada, or Mexico.

In the domain of shipping services, efficient deliveries are essential. When discrepancies arise with FedEx in the USA, understanding the structured approach to filing delivery or shipping complaints becomes important. So, know each level of escalation, ensuring your concerns are effectively addressed.

Have complaints about FedEx? Report the major issues like delayed delivery, payments, refunds, insurance claims, or partial/damaged products/articles. Some other problems can be:

  • FedEx Express: For Fast shipments within the USA or to another country for overnight, 2-day, or 3-day delivery.
  • FedEx Ground: For packages and freight shipment in 1 to 7 business days within the USA or to Canada.
  • FedEx Freight: For direct delivery of heavy and bulky items to residences and businesses.
  • FedEx Office: For retail locations with packing, printing, and shipping services including cloud storage and access.
  • FedEx Logistics: For heavy shipments, customs brokerage, trade compliance, transportation management, warehousing, and distribution.

Customers can also resolve issues related to tracking, managing shipments, changing the address, date, or time, requesting a signature, or holding at a FedEx location. Also, redress the concerns of FedEx Tracking, Insight, Manager, and Ship Manager (for creating and printing shipping labels, scheduling pickups, getting rates and transit times) tools.

Level 1: Customer Service, FedEx

Time: 24×7 | 7 AM – 8 PM CST

Package/Envelope Express Freight, FedEx US Customer Support
Customer Service Hotline 1800-Go-FedEx; 18004633339
Internation Customer Service Number 18002474747
TDD (Telephone Device for the Deaf) 18002384461
Billing Inquiry Help 18006221147
FedEx Express Freight Service 18003320807
Track Shipment Click to Track
Online Support Website: Contact FedEx, USA

Initiate the resolution process for delivery or shipment-related issues by reaching out to FedEx Customer Support, your initial point of contact for issue resolution. Dial the FedEx customer service hotline, or customer service number for non-urgent concerns. If written communication is preferred, send an email to the FedEx Customer Service department or choose the online complaint registration option.

Clearly outline your complaint and provide pertinent details such as:

  • Tracking Numbers (AWB)
  • Nature of issue
  • Date and a detailed description of the issue with facts and supporting documents (invoice, images, etc.).

1. FedEx Freight Shipment Support:

FedEx Freight Customer Support
US Freight Hotline 18663934585
Internation Customer Service Number 18663934685
Technical Support 18004357949
Freight Volume Service 18884655646
FedEx Freight, AR Office
18707419000
Email (Ship Manager Account) webmaster@fedex.com

2. FedEx Expedited/Extra Care Support:

FedEx Freight Solution Customer Hotline
Surface Expedite (FedEx Custom) 18007623787
White Glove Service Help 18662801810
Freight Solution Support 18884445940

3. FedEx Air & Ocean Freight Forwarding Support:

FedEx Air & Ocean Freight Customer Service
FedEx Express/Ground CS 18004633339
FedEx Trade Networks Center 18002492953
Email (Trade Center) ftn_us@fedex.com

4. Small Business Center Support:

FedEx Small Business Customer Support
Technical Hotline 18773392774
Online Support Web: Contact FedEx Small Business Center

5. FedEx Claim Support:

FedEx Claim Support
Online Claim File a claim
Email file.freightclaim@fedex.com
Supported Documents Click to View

In the last, don’t forget to note down or print the ticket/reference number of the submitted complaint with FedEx Customer Support.

Level 2: Head Office, FedEx USA

Designation Head Office, FedEx
Support Click to contact 
Postal Mail FedEx Express – FedEx Customer Relations, 3875 Airways, Module H3 Department 4634, Memphis, TN 38116.
OR
FedEx Ground – 1000 FedEx Drive, Moon Township, PA 15108.

If your concerns persist or are not resolved at Level 1, escalate your complaint to FedEx’s Head Office in the USA. Provide a brief history of your previous complaint with a ticket/reference number, ensuring that all facts are accurately included. Escalating the matter to higher levels within the FedEx Customer Service Department will increase the likelihood of a satisfactory resolution. (If yet not resolved)

Alternatively, you can also send a Notice of Dispute to the FedEx Legal Department for internal resolution.

Level 3: Consumer Protection Forum

In the United States, addressing consumer disputes and ensuring fairness in financial transactions falls under the purview of the Consumer Financial Protection Bureau (CFPB). Additionally, the Federal Trade Commission (FTC) plays a pivotal role, particularly in trade disputes. You can file a complaint against FedEx about the problems or disputes related to FedEx purchases, violation of consumer rights, trade disputes, or business.

Are you in the USA? Lodge consumer complaint against FedEx at:

For violations of transport laws by FedEx or issues related to shipping regulations and safety, approach the Department of Transportation (DOT), US.

Level 4: Legal Action

In rare cases where previous levels fail to reach an agreement with FedEx or are not satisfied with the Consumer Forum, you may take legal action. Available legal options and regulatory bodies are:

  1. Arbitration with FedEx, possibly with a third-party arbitrator such as AAA (American Arbitration Association), to resolve business disputes or monetary losses.
  2. Bring a lawsuit to Small Claims Court (Advocate needed)
  3. Approach Federal or Special Courts (Fees may be applicable)

Before taking legal action, document all relevant information meticulously. But before taking any legal action against FedEx, must consult with a legal expert or Advocate to understand the applicable laws and alternatives, if any.


Reference:

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Recommended

User Reviews (9)

D
Darral
June 4, 2024

NOT HAPPY

Overall (1 out of 5)
Quality of service (1 out of 5)
Affordability (1 out of 5)
Customer Service (1 out of 5)
Lowes made a mistake of shipping my ac to WA state instead of MY Arizona address. But fedex supposedly picked it up and gave it a new delivery label. But fedex employee did not give me a tracking number. Just stated it will get there, when it gets there. Fedex customer service is a joke. Can not tell me anything without a tracking number. So stupid. Look up by address would be nice
Ng
Not go to happen
May 8, 2024

Improper delivery

Package are to be left by the door or near the entrance to a gate. Not left on someone's hood of a vehicle
SR
Sandra Rector
April 26, 2024

Joe Avery at 2005 Trinidad rd suite 100 Temple tx

Overall (5 out of 5)
Quality of service (5 out of 5)
Affordability (5 out of 5)
Customer Service (5 out of 5)
Joe Avery was a great person he helped me get my package he got hugs from me and plenty of love. He was there from the start to the end until my phone was given to me This man deserves all the praise I can give. Thank you, Mr. Joe Avery. Mr Joe is getting 5 stars not the delivery drive he get no stars.
Ra
Robin and Mary LeVan
April 25, 2024

Wrong package drop offs

Overall (1.5 out of 5)
Quality of service (1 out of 5)
Affordability (3 out of 5)
Customer Service (1 out of 5)
We receive packages from CHEWY at least twice a month. The delivery driver dropped our package at another house yesterday. The people kindly brought us our package. Today, the delivery driver dropped off a package belonging to another house, we made sure to take them their package. Our address numbers are clearly on our front door. So why did we not get our package and why did we receive someone else's package? This is ridiculous!
KK
Kolt Kirbaugh
April 20, 2024

Medical supplies

Two drivers in the truck I’m glad I saw them dropped my medical supplies off three doors up from where I live. My address is at my house. The address is on the package. There were two people in the truck. How does this happen? I’m glad I am vigilant because I live in a crappy neighbourhood and they would’ve taken it just to smash it, my medical supplies are very important. I cannot afford to replace them. This is very unsatisfactory.
M
Michael
April 20, 2024

Terrible response time

Overall (1 out of 5)
Quality of service (1 out of 5)
Customer Service (1 out of 5)
Terrible response time. No texting or emailing me to let me know package was delayed. I had to do all the work to find out where my package was or should say is
ED
Erica D
April 16, 2024

Never received my product

I bought a mini washing machine spinner machine at Walmart online well they used FedEx to ship it FedEx sent me a picture on my apartment I'm on first floor I seen it I try to get in touch with FedEx I was a thing and a half and now they're trying to take the money because my bank refunded me my money but now FedEx is saying they're right and they have proof but where's the proof if the picture is not my house and I deleted all my information very depressing so now I'm basically out of money it's like throwing money out the window I would never use FedEx ever again
MD
Mike D.
April 8, 2024

Worse then USPS

Overall (1 out of 5)
Quality of service (1 out of 5)
Affordability (1 out of 5)
Customer Service (1 out of 5)
Initially my package was moving pretty quickly through the system, then it arrived at the houston hub which there it's been for 7 days, tried costomer service, chat and nothing, can't talk to humanbeing at all and no way to file a formal complat not to file a case for investigation, fedex managed to officially become a worse service then the US postal service, way to go fedex for being such a crappy company and basically making loose out on a 200 dollar package, yes im pissed
VE
Valerie Elem
February 22, 2024

BAD SERVICE

Overall (2 out of 5)
Quality of service (1 out of 5)
Affordability (4 out of 5)
Customer Service (1 out of 5)
This was the worst service from FedEx that I have ever experienced! They were late on my delivery, so all I wanted was the $5.55 returned to me that I had charged to me to have my pkg delivered on a different day. I talked to 6 different people, all who told me different things that I had to do, none which worked. The last person was completely rude and basically told me that I was lying about it. I have a ring camera and was home the whole day. The delivery was not made!! If it's my choice I will NEVER use this company again!!! It was completely ridiculous what I had to go thru for$5

Ratings

Overall (1.5 out of 5)
Quality of service (2.5 out of 5)
Affordability (3 out of 5)
Customer Service (2.5 out of 5)

Leave A Review

Quality of service
Affordability
Customer Service
Lowes made a mistake of shipping my ac to WA state instead of MY Arizona address. But fedex supposedly picked it up and gave it a new delivery label. But fedex employee did not give me a tracking number. Just stated it will get there, when it gets there. Fedex customer service is a joke. Can not tell me anything without a tracking number. So stupid. Look up by address would be nicePackage are to be left by the door or near the entrance to a gate. Not left on someone's hood of a vehicleJoe Avery was a great person he helped me get my package he got hugs from me and plenty of love. He was there from the start to the end until my phone was given to me This man deserves all the praise I can give. Thank you, Mr. Joe Avery. Mr Joe is getting 5 stars not the delivery drive he get no stars.We receive packages from CHEWY at least twice a month. The delivery driver dropped our package at another house yesterday. The people kindly brought us our package. Today, the delivery driver dropped off a package belonging to another house, we made sure to take them their package. Our address numbers are clearly on our front door. So why did we not get our package and why did we receive someone else's package? This is ridiculous!Two drivers in the truck I’m glad I saw them dropped my medical supplies off three doors up from where I live. My address is at my house. The address is on the package. There were two people in the truck. How does this happen? I’m glad I am vigilant because I live in a crappy neighbourhood and they would’ve taken it just to smash it, my medical supplies are very important. I cannot afford to replace them. This is very unsatisfactory.FedEx Support, US: File a Delivery or Shipping Complaint to FedEx Corporate Services, Inc.