How to use Complaint Hub?
You can file a complaint about any issues to the concerned social, public, or private entity through Complaint Hub App or portal. To make grievance redressal procedure more easy and faster, Complaint Hub is providing an integrated mechanism. First select the entity or organization to whom you want to lodge a complaint. Follow the instructions on its profile.
Who can file a complaint?
Complaints can typically be filed by individuals, customers, employees, or anyone who has a legitimate grievance, dispute, or issue with an organization, government institution, or company.
Where can I file a complaint?
Complaints can be filed with the relevant government agency (including police), company's customer service, ombudsman, judicial body, or through online platforms, depending on the nature of the complaint or disputes with any institution or individual.
How to initiate a complaint?
First, visit the page of the company, organization, government institutions (including police or legal authorities), or social/public entity. Select the available options to initiate a complaint like helpline number, online chat support, e-mail, etc.
Can I file an anonymous complaint?
Some organizations accept anonymous complaints like Police, Cyber Police, government offices, private institutions, etc. But it's essential to check their policies. Anonymous complaints may limit the ability to investigate thoroughly.
Is there a specific format for filing complaints?
Some organizations may have specific forms or online portals for complaints, while others may accept complaints in written or verbal formats. In the case of government or legal institutions, you should submit a written complaint letter or lodge your grievance online through available the portal.
What information should I include in my complaint?
Complaints should include a detailed description of the issue, relevant dates, names of individuals involved, supporting documents, and contact information. The grievance format may vary for different cases or disputes along with institutions or company.
Can I seek compensation for damages through the complaint resolution process?
Depending on the complaint and its outcome, you may be eligible for compensation or remedies, but this varies by case and jurisdiction. You should read the compensation policy of the institution. If this violates the rules and laws of your country, you may proceed for the recovery of monetary loss or to claim compensation.
How can I track my registered complaints?
After successful registration of your grievance, a reference/ticket number will be provided. Use it to track the status and escalation of grievance to higher authorities.
Is there a time limit for filing a complaint?
The time limit for filing a complaint varies depending on the jurisdiction and the type of complaint. It's essential to check with the relevant authority or organization. In most cases, you have to submit your complaint within the specified time limit so the investigation can be done fast with evidence of recent incident. So, always prefer to report your concerns as soon as possible within the prescribed time limit.
How protect yourself from financial/cyber scams and frauds?
Don't share any financially sensitive information like credit/debit card number, CVV, OTP, payment details, and other banking details to any person even the bank support teams. Always keep a strong password, updated apps/software to protect yourself from cyber frauds/scams and follow the guidelines of your country to keep safe yourself from cyber crimes.
What happens after I file a complaint?
After filing a complaint, it is typically reviewed by the appropriate authority or organization, and they will take necessary actions to resolve it. To resolve any disputed case, there is a specified resolution time limit. If this is exceeded by the respective authority, escalate to next authorized officer as per the given charter of the institution or company.
How long does it take to resolve a complaint?
The time to resolve a complaint varies widely depending on its complexity. Some complaints may be resolved quickly or immediately, while others may take several weeks or months. Mostly, the resolution period for the particular type of complaints is defined in the charters of the organizations.
What should I do if my complaints are not resolved?
First, use the reference number to track status. If not resolved or dissatisfied with responses, escalate this disputed matter to the higher authorized official as mentioned on the page. If you're not satisfied with the resolution, you may have the option to appeal the decision or explore alternative dispute resolution methods like mediation or arbitration.
Where can I approach if I followed all the levels but not satisfied with final decision?
In this situation, take help from an eminent legal expert for further judicial or legal actions as per the laws of the concerned country. You may also follow the instructions of the apex judicial bodies of the nation.
Are there any legal remedies available for unresolved complaints?
Depending on the nature of the complaint, you may have the option to pursue legal action in a court of law if the issue remains unresolved. The you may seek help from the legal expert in your region (choose profiles from Complaint Hub).
What is arbitration, and how does it differ from filing a complaint?
Arbitration is a process where a neutral third party (arbitrator) resolves a dispute outside of the court system. It differs from a complaint as it involves a formal legal process. You may use our arbitration services.
Did not find any solution?
Please message us by our contact us form or e-mail your disputed concerns. We will glad to help you.
