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Delhivery: How to Register a Delivery Complaint to Delhivery?

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Delhivery Limited is a logistics and delivery service provider as a cargo & freight company. It has a full suite of solutions for various sectors such as e-commerce, retail, and banking.

Have some complaints about Delivery? Yes! The services about which you can complaint are:

  • Express Parcel: for delivery of the orders in both B2C and B2B segments
  • Warehousing: Inventory to fulfil orders
  • Cross Border: Door-to-door and port-to-port express parcel and freight services from India to over 220 countries (partnership with FedEx and Aramex)
  • Freight: both part truckload and full truckload freight services
  • Others: Payments, refunds, cancellations, or delayed delivery including insurance for the products.

Level 1: Customer Care, Delhivery

We understand how frustrating order/delivery problems can be. Rest assured, the Delhivery support team can resolve your issue quickly. Call the helpline number or just get in touch:

Whether you are facing issues regarding the behaviour of the delivery person, delayed orders, or any payment/cancellation delays, call this toll-free customer care number or email your concerns.

Want to write a complaint letter? You can do it! Write your letter with supporting documents and send it to the headquarters of Delhivery at:

Address:
Headquarters, Delhi NCR:
Customer Relation Officer, Delhivery Limited, Plot 5, Sector 44, Gurugram, Haryana – 122002.

But, don’t forget to include these required details in your email, letter, or the online complaint form:

  • Delivery Order ID (if any)
  • Tracking Id (AWB/LRN)
  • The nature of the complaint
  • Other relevant details like invoices, videos/photos of defective/wrong shipped/delivered products or couriers, etc.

In the last, what should you remember? The reference/acknowledgement ID or ticket number that was assigned after the successful registration of the complaint. Don’t worry! this will be sent to your registered email or mobile number by Delhivery.

Want to know the status? For the status of your order, visit the official website (delhivery.com) and for complaint status, visit the same page where you had registered your complaint online to Delhivery.

Level 2: Service Head, Delhivery

Still, not resolved? We know you want to resolve your complaint as soon as possible, but if your problem is not resolved within the assigned timeframe by the customer service team, email your concerns to the appointed Service Head of Delhivery Ltd at customer.support@delhivery.com.

As we reminded you earlier, must include the reference/ticket ID of the previous complaint in your escalated complaint.

For concerns about privacy or personal data used by Delhivery, email to privacy@delhivery.com.

Level 3: National Consumer Forum

Have your complaints not been resolved by Delhivery Ltd, even after escalating to higher authorities? This is making it more complex, but you have the option to file a consumer complaint to the Consumer Disputes Redressal Commission in India.

What is this commission? If you are facing any type of violation of consumer rights like failure to deliver services that you had paid to Delhivery, can register a complaint to the respective District/State/National Consumer Commission (Forum) based on the disputed amount.

These consumer protection authorities will ensure that you should get what you deserve from Delhivery.

But before filing a formal complaint, you should lodge an informal consumer complaint to the National Consumer Helpline (NCH) of the Department of Consumer Affairs by calling at 14404.

We hope that your problems will be resolved to your expectations. As an alternative, you can also use our Complaint Hub App to register your complaint with Delhivery.

Using Complaint Hub App:

For this, you can install our app from the Play Store and then

  • Log in (if already registered), or sign up. Select country, state, and district, and finally, search “Delhivery” from the top menu search icon.
  • Open the profile of the company, you can see the communication details with levels of escalation to higher authorities, and choose any method as per your comfort.
  • If not resolved, you can also complain to the respective regulatory or judicial authority that is provided in the “Regulatory Authority” section of the Delivery Ltd profile.

Reference:

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