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Samsung Customer Support: How to Lodge a Complaint to Samsung Electronics


Samsung Electronics, a part of the South Korean conglomerate Samsung, is a renowned company in the field of consumer electronics and technology. It’s a leading player in information technology, consumer electronics, and chip manufacturing on a global scale. With a presence in over 80 countries, Samsung employs over 300,000 people worldwide.

Some of its notable subsidiaries include:

  • Samsung Heavy Industries,
  • Samsung Engineering
  • Samsung C&T Corporation
  • Samsung Life Insurance
  • Cheil Worldwide
  • Samsung Everland

Imagine this: you’re a proud owner of a Samsung device, a smartphone, or perhaps a tablet, and you love how it not only fits your budget but also stands the test of time. But, like all things, even the best can encounter a hiccup or two. Maybe a component doesn’t cooperate as it should, or perhaps something goes awry during the warranty period.

So, if you ever find yourself facing a problem with devices, don’t worry. You can reach out to Samsung’s dedicated customer care support team. They’re just a phone call away, and it won’t cost you a thing because they have a toll-free number.

Prefer to put it in writing? No problem. You can shoot them an email, explaining your concern in detail. But that’s not all! You can also lodge an online complaint if that’s more convenient for you. Samsung wants to make sure they hear your voice, understand your issue, and work towards a solution.

Here’s the kicker: The contact details for Samsung’s support team and their regional offices, as well as the relevant authorities, have been thoroughly verified by the Complaint Hub. This means you can trust that your concerns will be addressed promptly and effectively. Whether you’re in Seoul San Francisco, Mumbai, or Madrid, this global support network is at your service.

How to Register a Complaint to Samsung?

If you encounter an issue with your Samsung product, be it a smartphone, tablet, laptop, or any accessory then instead of frustration, call or email Samsung’s integrated global support team. So, having access to a network of experts, all geared up to assist you in resolving queries and issues promptly.

First Step

Here’s the best part – Samsung takes customer satisfaction seriously, and that’s why they’ve designed a two-tiered complaint redressal system.

  • Leve1: Customer Care, Samsung
  • Level 2: CEO/ Grievance Officer, Samsung

In Level Two, your queries reach the desks of the designated officers – the CEO or Grievance Officer of Samsung, a distinction that varies depending on your country.

Upon your interaction, a unique ticket number will be provided in real-time. You may use it to track the status or escalate the matter to higher authorities.

Final Step

If, for any reason, Samsung’s efforts don’t meet your expectations, you hold the power to take your concerns to the highest authority – the national consumer protection authorities of your country.

These authorities exist to safeguard your rights, ensuring that fairness and justice prevail. Your dissatisfaction isn’t the end; it’s a beginning—the beginning of a process that champions your cause and stands up for your rights as a consumer.

Contact the Samsung Customer Service Support in respective countries listed below:


Samsung in Africa:

  • Algeria
  • Angola
  • Egypt
  • Ethiopia
  • Ghana
  • Kenya
  • Morocco
  • Nigeria
  • South Africa
  • Tanzania


Samsung in Asia-Pacific Countries:

  • Australia
  • Mainland China
  • Hong Kong
  • Taiwan
  • India
  • Indonesia
  • Japan
  • South Korea
  • Malaysia
  • Myanmar
  • New Zealand
  • Philippines
  • Singapore
  • Thailand
  • Vietnam
  • Bangladesh
  • Mongolia


Samsung in European Countries:

  • Albania
  • Austria
  • Azerbaijan
  • Belgium
  • Bulgaria
  • Bosnia and Herzegovina
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Kazakhstan
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Norway
  • North Macedonia
  • Poland
  • Portugal
  • Romania
  • Russia
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • United Kingdom
  • Uzbekistan
  • Georgia

Latin America

Samsung Support in Latin America:

  • Argentina
  • Bahamas & Caribbean Islands
  • Bolivia
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • Ecuador
  • El Salvador
  • Guatemala
  • Honduras
  • Jamaica
  • Mexico
  • Nicaragua
  • Peru
  • Panama
  • Paraguay
  • Puerto Rico
  • República Dominicana
  • Trinidad & Tobago
  • Uruguay

Middle East

Samsung in Middle Eastern Countries:

  • Afghanistan
  • Bahrain
  • Iran
  • Jordan
  • Kuwait
  • Oman
  • Pakistan
  • Palestine
  • Qatar
  • Saudi Arabia
  • United Arab Emirates (UAE)
  • Yemen
  • Iraq
  • Lebanon

North America

Samsung Support in North America:

  • Canada
  • United States (USA)


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