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Samsung Care, India: File a Product/Service Complaint to Samsung India Electronics Ltd


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Quality of service
Customer Service

Namaste! Welcome to Samsung Electronics Customer Service helps in India to resolve Samsung device and service problems. Samsung has a dedicated support and customer service team for your smartphones, tablets, home appliances, and cutting-edge gadgets. Contact the company for solutions to all your queries, technical concerns, and software-related issues with utmost professionalism and precision.


  • Mobile & Accessories
  • TV
  • Washing Machine
  • Refrigerator
  • Air Conditioner
  • PC, Laptop & Office
  • App & Services

Experience seamless support for Indian users with Samsung’s Customer Care Service. You can reach out through various channels, including phone (toll-free customer care number), WhatsApp, email (with a response within 24 hours), and live chat. Get assistance or lodge a complaint online to resolve any technical or other Samsung Electronics device problems you might encounter.

Level 1: Customer Support, Samsung India

Time: 24×7

Samsung, India Customer Care Service
Helpline Number 1800407267864 toll-free)
Phone Number 180057267864 (toll-free)
WhatsApp Message:+91180057267864
Live Chat Available (Connect)
Online Support Website: Contact Samsung, India

Note: For Samsung Pay, call 18001237729 and for disputes related to online shopping from Samsung Shop, contact Customer Service, Samsung Online Store.

Nearby Countries:

Beyond the borders of India, Samsung extends its customer support across neighbouring countries, creating an exceptional experience for users in the region. The dedicated customer service teams in nearby countries like Nepal, Bangladesh, Sri Lanka, and Bhutan stand ready to assist, ensuring seamless solutions for a wide range of Samsung devices and services.

With customer service available via phone, WhatsApp, email, and live chat, Samsung’s support serves as a reliable resource for troubleshooting, technical assistance, and personalized solutions.

Time: 8.30 AM – 8.30 PM / 7 Days a week

Country Samsung Support
Bangladesh Phone: +8809612300300
Toll-Free: +8808000300300
Sri Lanka Phone: +94117267864
WhatsApp: N/A
Nepal Phone: +97716600172667 (For NTC)
Helpline: +9779801572667

Note: If your raised complaint or problem is not resolved at Level 1, kindly escalate it to Level 2 of Samsung Support for further assistance and resolution.

While submitting your escalation request or complaint, must mention the reference or ticket number of previously raised requests to the support team.

Level 2: Grievance Officer/CEO, Samsung India

Designation Grievance Officer, Samsung India
Email (CEO) Email to CEO,
Service Centre Contact Authorized Service Center

Still not satisfied with the final resolution or services of Samsung? Raise your concerns before the National Consumer Helpline, Ministry of Consumer Affairs of Govt. of India.

Level 3: Consumer Commission, India

The Consumer Disputes Redressal Commission (NCDRC) in India serves as the final authority for consumer protection. This commission is established to resolve disputes and ensure fairness in transactions. If you have problems or disputes related to purchases with Samsung India, then lodge a formal consumer complaint to NCDRC.

Live in India? You can lodge a consumer complaint against Samsung India to the National Consumer Commission of the government of India.

If you are in Bangladesh, file your consumer complaint against Samsung to:

A resident of Nepal? Lodge your complaint to:

Are you in Sri Lanka? Make a consumer complaint to:


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