Croma is a retail chain in India that sells consumer electronics and durable goods through online & physical stores. It is operated by Infiniti Retail Limited (IRL), a subsidiary of Tata Group. It offers over 22,000+ products across 544 brands by online Croma platform and 412 stores across 143 major cities of India including tier 1 and tier 2 cities.
Report the issues related to:
- Croma Products: Complaints related to devices, appliances, electronics, and digital protection plans (Zipcare & insurance) including digital, entertainment, home & kitchen, and accessories products.
- Order & Booking: Problems with online orders of electronics products, B2B orders, gift cards, and purchases from Croma stores.
- Quality & Delivery: Concerns about the quality of products, delays in delivery, online payment modes/COD (Cash on Delivery), and charges.
- Croma Store: Complaints about staff behaviour, higher charges at the physical stores, and other disputes with Croma employees or service quality.
- Croma Service Centers: Appointments to repair the Croma products under the warranty period or delay in service.
Want to complain about Croma Store services? If you have any concerns, contact Croma’s customer support team through the toll-free number and email. Alternatively, you can submit your complaint online using the online platform, mobile app, or social channels such as WhatsApp.
Still, not resolved? Escalate the complaint to the Customer Service Head of Croma.
How to File a Complaint of Croma Store?
According to Croma’s customer service policy, initially, you can call customer service using the toll-free customer care number, and send an email or complaint online to executives by Chat support. If not resolved, escalate the complaint to the next authority as defined in the resolution mechanism.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (0) |
| Resolution Period | Up to 3 weeks (It may vary, please refund/cancellation and service policy of Croma) |
| Refund Period | 7 to 15 business days |
| Cancellation/Return | Within 7 days of delivery of the shipment |
Levels of Lodging Complaint:
- Level 1: Customer Service, Croma
- Toll-free customer care number
- Email/WhatsApp
- Online complaint registration
- Croma App
- Level 2: Escalate to Grievance Officer, Croma Store (Infiniti Retail Ltd)
Please note: If the lodged complaint is not resolved to your satisfaction within the resolution period by Croma, you may lodge a consumer complaint to the National Consumer Helpline, Ministry of Consumer Affairs (MoCA) or the Consumer Commission (NCDRC) for compensation.
Level 1: Customer Care, Croma
At this level, if you encounter any problems with Croma products and services, such as online orders, delivery delays, subscriptions/insurance plans, Croma store services, or payment issues, please contact customer service via the toll-free number, email, or WhatsApp.
You can also submit your complaint online to Croma Assistants for quicker assistance. When reporting the issue to customer service representatives, please provide:
- Order ID
- Subject of complaint
- Warranty details (for Croma products)
- Description of the issue with a copy of relevant documents (if any) like the image of the product/delivery box, bills, etc.
Contact customer service:
- Croma Complaint Number: 18005727662, +914046517910
- Email: customersupport@croma.com
- Whatsapp: Message on +917799962866
- Complain online to Croma: File a complaint
- Croma Store/Service Center: Click Here (croma.com)
- X (Twitter): @cromaretail
For business (B2B orders) support, contact Croma Bulk Enquiry and get help or resolve your disputes.
Tip: Beware of scams, don’t share bank/personal details; use only the official Croma or Tata Neu app for help. Stay safe!
Level 2: Grievance Officer, Infiniti Retail Limited (Croma)
According to the IT Act 2000 and E-Commerce Rules 2020, If the complaint you lodged to Croma’s Customer Service at level 1 is not resolved to your satisfaction within the given time, you can escalate your complaint to the Grievance Officer appointed for Croma.
You can send a written letter or email to the officer, including the necessary details about your case.
- Reference/ticket number of submitted complaint
- Order ID
- Reason for dissatisfaction
- Expected relief from Croma
- Description of the case with facts & proof, if any
Send this grievance letter by email to Croma at grievance.officer@croma.com or contact Infiniti Retail Limited for complaints related to Croma Store at:
| Designation | Grievance Officer, Croma |
| Phone Number | +914046517910 |
| grievance.officer@croma.com, nodal.officer@croma.com | |
| Address | Grievance Officer – Infiniti Retail Limited, Unit No. 701 & 702, Wing A, 7th Floor, Kaledonia, Sahar Road, Andheri (East), Mumbai-400069. CIN: U31900MH2005PLC158120 |
Not Resolved to your satisfaction with the resolution period by the Grievance Officer of Croma?
If you’re not satisfied with the final resolution of Infiniti Retail Limited (Croma), you can file an informal consumer complaint with the National Consumer Helpline (NACH) by calling the toll-free helpline number or submitting a complaint online to NACH.
Also, you may choose arbitration with Infiniti Retail Ltd to resolve the dispute internally by submitting a notice of dispute.
Alternatively, you can file a formal complaint with the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court.
