Swiggy is an Indian online food ordering, dining table booking, and delivery service platform, owned by Bundl Technologies Private Limited. It is headquartered in Bangalore and operates in almost all India’s tier 1 and tier 2 cities.
The subsidiary services of Swiggy are:
- Instamart
- Swiggy Dineout
- Swiggy Genie
Want to complain about Swiggy services? Yes! You can call the SWIGGY customer care number, email your concerns, or file your complaint online to Swiggy through the online platform, social channels, and mobile app.
Contact Swiggy if you have complaints about:
- Swiggy Food: Issues related to delivery or order of food, cancellation/refund, dining bookings, and quality of food including other concerns with food aggregators.
- Partner & Rider: Matters of payment settlement, higher commission, or other issues with listing & ads on the Swiggy platform. Also, issues related to delivery riders (partners)
- Instamart: Concerns of grocery delivery, delay in delivery or missing items, and other payment disputes including delivery charges.
- Swiggy Genie: For disputes related to same-day package delivery, charges, booking of parcels, etc.
Still not resolved? You can escalate the complaint to the Grievance Officer or Head of Customer Service at Swiggy Head Office. Further, you may approach the Consumer Commission.
How to File a Complaint of Swiggy?
As per the SWIGGY customer service policy, the complaint resolution mechanism is divided into 2 levels. First, contact the customer service executives through online chat at the Swiggy App or email. If your submitted food or grocery complaint is unresolved at level 1, escalate it to the next level.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (0) |
| Resolution Period | Up to 30 days (It may vary, please read T&C and refund/cancellation policy of SWIGGY) |
| Return/Refund Period* | 5 to 7 business days |
*Note: For payment methods such as Debit/Credit Cards, Net Banking (NB), Amazon Pay (CC/DC/NB), Phone Pe (CC/DC/NB), and Sodexo, the refund processing time is 5-7 business days. UPI, Wallets like Lazy Pay, and Wallets-Paytm/Mobikwik/Freecharge have a quick turnaround time of 2 hours for refund processing.
2 Levels of Lodging Complaint:
- Level 1: Customer Care, SWIGGY
- Toll-free complaint number
- Email/WhatsApp
- Submit a complaint online
- Level 2: Grievance Officer, Swiggy
Please note: If you are not satisfied with the final resolution of Swiggy, you may file a consumer complaint to the National Consumer Helpline for arbitration or Consumer Commission (NCDRC) for compensation.
Note: For Swiggy HDFC Bank Credit Card complaints, contact HDFC Bank and resolve your credit card disputes.
Level 1: Customer Care, Swiggy
If you have any issue with products/services related to Swiggy including online grocery/food orders, delay of delivery, subscription of Swiggy One and Instamart, and payment methods & charges, then contact customer care through the helpline number, email, or WhatsApp.
You may also complain online using the Swiggy App to get faster redressal. While registering your complaint to executives, provide:
- Order ID (if applicable)
- Subject of complaint
- Description of the issue with the product or service
Contact customer service using customer care number and online platform:
- Swiggy Complaint Number: +918067466729 (cancel order)
- Email: support@swiggy.in, support.officeperks@swiggy.in (Discount Voucher)
- Complain online to Swiggy: File a complaint
- WhatsApp Number: Message on +918068422430 (Swiggy Delivery Partner)
Tip: Beware of scams, don’t share bank/personal details; use only the official Swiggy app for help. Stay safe!
Please note: You can complain to the Food Safety and Standards Authority of India (FSSAI) about the quality of foods delivered by Swiggy or its partnered restaurants.
Partners & Delivery Riders
Contact details of Swiggy for restaurant and delivery partner complaints:
| Restaurant Partner customer care number | +918067466777, +918068179777 |
| partnersupport@swiggy.in, onboarding@swiggy.in |
If you have any issues with registration or online restaurant partner services of onboarding, you may log in/register with Partner with Swiggy to get online support.
Level 2: Grievance Officer, Swiggy
According to Swiggy’s customer service policy, if your level 1 complaint is not resolved satisfactorily by customer care within the resolution period, you can escalate it to Swiggy’s appointed Grievance Officer.
In your email or grievance letter, include:
- Reference number: Ticket number of unresolved complaint
- Order ID
- Reason for dissatisfaction, expected resolution, and evidence. For example – images, invoices, etc.
Lodge your Swiggy grievance to:
| Designation | Grievance Officer, Swiggy |
| Phone Number | +918068422422 |
| support@swiggy.in, grievances@Swiggy.in | |
| Address | Grievance Officer – Bundl Technologies Private Limited, Reg Office: Tower 5I&5J, Embassy Tech Village Rd, Bengaluru, Karnataka 560103. |
Not Resolved to your satisfaction with the timeframe by the Grievance Officer?
If you’re not happy with Swiggy’s response to your complaint, then You can lodge an informal consumer complaint to the National Consumer Helpline (NACH), either by calling the toll-free number or filing a complaint online.
Further, you can make a formal complaint against Swiggy to the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court. Another choice is to try resolving the issue directly with Swiggy by internal arbitration.
Notice of Infringement
Legal Notice: For any legal disputes, Email your written legal notice to Swiggy Legal Head Office at legal@swiggy.in with addresses including e-mail IDs of the Parties.
Additionally, As per the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules 2020, you may also report infringement of intellectual property rights and privacy violations by Swiggy to the Grievance Officer. Alternatively, you may email at brand-protection@swiggy.in.
Tip: Download the Format of the Notice of Infringement and send it with your physical or electronic signature via email at grievances@Swiggy.in
