Moglix is an online B2B e-commerce platform, operated by Mogli Labs (India) Private Limited. The company was established in 2015 and is headquartered in Singapore. It has an integrated online marketplace for merchants, businesses, industries, and other international traders for B2B deals from industrial tools to medicines/electrical equipment.
Currently, Moglix operates in India, the USA, the UK, and Europe with one of Asia’s largest and fastest-growing supply chain services and contract management solutions companies.
Some of the product categories are:
- Electrical Tools & Equipment
- Office Stationery & Supplies
- Industrial Tools & Construction
- Healthcare, Medical & Lab Supplies
- Agriculture & Gardening
- Safety Instrument Supplies
- Measurement Testing Instruments
- Automotive Supplies
- Building & Construction Supplies
Have complaints regarding Moglix B2B services? You can contact customer support via toll-free helpline number, email, or lodge your complaint online to Moglix executives.
Grievance Fee & Resolution Period:
| Registration Fee | No Charges (0) |
| Resolution Period | Up to 30 days (It may vary, please read the customer service policy of Moglix) |
| Refund Period | 7 to 15 business days (read return/cancellation policy) |
Still, not resolved? You can escalate the matter to the Customer Service (CS) Head or Grievance Officer of Moglix. For any violation of consumer rights, complain to the National Consumer Helpline (NCH) or start an arbitration to settle the dispute.
Level 1: Customer Care, Moglix
As per the customer service policy, register a complaint about B2B deals, payments, order cancellation, or other services by providing these details within the email or online grievance form:
- Order ID
- Seller Details (In case of seller dispute)
- Nature of the complaint
- Description of the issue along with relevant documents, such as product/ads images, screenshots, bills, etc.
Submit your complaint through Moglix customer care number, email, or message on WhatsApp including online chat support.
Moglix Customer Care Number
To register a complaint, please call the toll-free customer care numbers listed below for Moglix. Simply click on the numbers and email to connect with customer support.
| Moglix Complaint Number | +918448233444 |
| WhatsApp Number | +919999049135 |
| care@moglix.com | |
| Supply Support | supplier-support@moglix.com |
Not resolved? You can escalate the complaint to the Head of Service, Moglix at Level 2.
Register an Online Complaint
Customers/clients can submit online complaints regarding B2B deals, products or trade services to Moglix. Visit the provided links below to submit your concerns.
| care@moglix.com | |
| Register Online Complaint to Moglix | Register Complaint |
| Order/Refund help | Click Here |
| Business Support | info@moglixbusiness.com |
Note: After complaining, keep the reference number to track the status.
Tip: Beware of scams, don’t share bank/personal details; use only the official Moglix app for help. Stay safe!
Level 2: Grievance Officer, Mogli Labs (India) Pvt Ltd
As per the IT Act 2000 and E-Commerce Rules 2020, Mogli Labs has appointed a Nodal Officer. If your complaints about Moglix deals or IPR/trade disputes are not resolved to your satisfaction at the initial level, escalate the matter by emailing or writing to the Grievance Officer at Mogli Labs Pvt Ltd.
With your reference or ticket number in your communication, contact the Moglix Head Office using the details provided below:
| Designation | Grievance Officer, Moglix |
| compliance@moglix.com | |
| Notice Form | Click to Download |
| Address | Grievance Officer for Moglix – Head Office, Mogli Labs (India) Private Limited, Unit No. 305-310, Plot No. 9, 10 & 11 Vardhman Trade Centre, Nehru Place New Delhi – 110019. |
For intellectual property rights infringement, send an email with a notice of infringement to Moglix at legal@moglix.com.
Not resolved to your expectations? You can file a consumer complaint to the Consumer Court or regulatory authority.
Regulatory Authority
If Moglix has violated your consumer rights or has B2B trade disputes, seek compensation by filing a consumer complaint or approaching these regulatory authorities.
- Internal Arbitration: Opt for internal arbitration with Moglix to resolve the B2B dispute within the company.
- For ISI (Indian Standards Institution) Mark: Register your complaint online with the Bureau of India Standards (BIS), Ministry of Consumer Affairs.
- Consumer Disputes: File a complaint through the National Consumer Helpline (NCH) of the Department of Consumer Affairs.
- For Finance, EMI, and Loans: Lodge a financial complaint against the finance aggregator with the Banking Ombudsman, RBI.
- For quality of medicines or drugs: File a complaint with the Central Drugs Standard Control Organization (CDSCO) of the Directorate General of Health Services through the CPGRAMS (Centralized Public Grievance Redress and Monitoring System.
- For the food qualities and nutrition supplements: Complain to the Food Safety and Standards Authority of India (FSSAI).
Consumer Commission
Depending on the amount of compensation, you can submit your complaint to the NCDRC (National Consumer Disputes Redressal Commission) or the State/District Consumer Commission through E-DAAKHIL. To file an online appeal, click the link below:
Click: File an appeal to the Consumer Commission (NCDRC) by E-DAAKHIL
These disputes may involve issues related to warranty, service/product quality, or other consumer concerns with Moglix.
Legal Action
If you are not satisfied with the final decisions or orders from Moglix and regulatory bodies/commissions, and you want to pursue legal action, you can click on the link below to file a case online.
Click: File a case online by e-filing to District/High Courts.
Important Note: Before taking legal action, it is recommended to seek advice from legal professionals to understand the applicable laws and your legal rights. This includes understanding the legal process and knowing alternative options such as arbitration with the company.
