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BKESL Electricity Helplines to File Complaints with Bikaner Electricity Supply Limited

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Bikaner Electricity Supply Limited (BkESL), a wholly-owned subsidiary of CESC Limited, is the distribution franchisee of Jodhpur Vidyut Vitaran Nigam Limited (JDVVNL). The service regions primarily include both rural and urban areas of Bikaner, along with their subdivision zones within the Bikaner district.

Have complaints about BKESL electricity services? You can contact BKESL either by calling their toll-free helpline or by submitting your complaint on BKESL’s online portal.

Please note: For violations of consumer rights by BKESL, you can also complain to the National Consumer Helpline (NCH), a national consumer protection authority, under the Department of Consumer Affairs, or take your case to the National Consumer Disputes Redressal Commission (NCDRC).

Level 1: BKESL Electricity Helplines

For any electricity-related concerns such as power outages, billing errors, service interruptions, transformer or fuse issues or other problems, you can contact BKESL officials and the customer support center in Bikaner using the available contact methods and helpline numbers provided below.

When submitting your complaint, please provide the following information:

  • BKESL Connection number (if applicable)
  • Type of complaint
  • Detailed description of the issue, along with any relevant photographs or documents, such as bill copies for billing-related complaints

For bill payment corrections or accessing online services, please visit the BKESL customer portal.

Still not resolved? You may further escalate your grievance to the Consumer Grievance Redressal Forum (CGRF).

Level 2: Consumer Grievance Redressal Forum (CGRF)

If you are not satisfied with the final resolution or if your complaint is not resolved within 30 days by the Internal Grievance Redressal Cell (IGRC) of BkESL, you can escalate the matter by lodging a grievance with the Electricity CGRF, JDVVNL.

Additionally, you may also contact the Head CRM (Customer Relations Manager) and the CEO of the BkESL Corporate Office to raise your electricity service grievances.

Please note: You must file your grievance within 30 days from either the end of the resolution period or from the date you received the final response from BKESL, whichever comes first.

Level 3: Appeal to Electricity Ombudsman, Rajasthan

As per the  RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman and Consumer Advocacy) Regulations, 2021, you have the right to appeal to the Electricity Ombudsman if:

  • Your complaint with the CGRF of BKESL was not resolved within 30 days.
  • You are dissatisfied with the resolution proposed by the CGRF.
  • The resolution from the CGRF is incomplete or only partially addresses your complaints.

In such cases, you can escalate your grievance against BKESL to the Electricity Ombudsman of Rajasthan.

Note: You must submit your appeal to the Electricity Ombudsman within 30 days of receiving the final decision from the CGRF.

Please note: There is no charge for making a representation to the Electricity Ombudsman, and you do not need a lawyer. However, assistance from the Consumer Advocacy Cell is available if required.

Not satisfied with the final order of the Electricity Ombudsman? You may approach the High Court of Rajasthan or the Appellate Tribunal for Electricity, particularly for issues concerning commercial licenses or specific legal matters.

Frequently Asked Questions

Q 1. How can I submit a complaint to BKESL regarding electricity services?
A. You can submit a complaint to BKESL by calling their toll-free helpline numbers (18001021912), using the customer care number (18002001912), or via WhatsApp (+917230044001). Additionally, you can file a complaint online through the BKESL portal at cescrajasthan.co.in.

Q 2. What information do I need to provide when submitting a complaint to BKESL?
A. When submitting a complaint, you should provide the following information:

  • BKESL Connection number (if applicable)
  • Type of complaint
  • A detailed description of the issue, including any relevant photographs or documents, such as bill copies for billing-related complaints.

Q 3. What should I do if my complaint to BKESL is not resolved?
A. If your complaint is not resolved within 30 days by the Internal Grievance Redressal Cell (IGRC) of BKESL, you can escalate the matter by lodging a grievance with the Consumer Grievance Redressal Forum (CGRF) of JDVVNL. If still unsatisfied, you can further appeal to the Electricity Ombudsman of Rajasthan.

Q 4. What is the time frame for escalating a grievance to the Electricity Ombudsman, Rajasthan?
A. You must file your appeal to the Electricity Ombudsman within 30 days of receiving the final decision from the CGRF. Ensure to escalate your grievance promptly to meet this deadline.

5. Is there any cost involved in making a representation to the Electricity Ombudsman, Rajasthan?
A. No, there is no charge for making a representation to the Electricity Ombudsman. You do not need a lawyer, but assistance from the Consumer Advocacy Cell is available if required. If not satisfied with the final order of the Electricity Ombudsman, you may approach the High Court of Rajasthan or the Appellate Tribunal for Electricity for further action.

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