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WZPDCL Helpline: Register an Electricity Complaint to West Zone Power Distribution Company Limited (WZPDCL)

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Founded in November 2002, West Zone Power Distribution Company Limited (WZPDCL), is a state-owned utility and electricity distribution company in Bangladesh. It plays a crucial role in electricity generation, transmission, and distribution. WZPDCL, operating since April 1, 2005, focuses on reducing losses and strengthening finances in the Western Zone, covering Khulna Division, Barisal Division, and Greater Faridpur.

The Divisions of WZPDCL electricity distribution:

  • Khulna Division: Khulna, Bagerhat, Satkhira, Jashore, Narail, Jhenaidah, Magura, Kushtia, Meherpur, and Chuadanga
  • Dhaka Division: Faridpur, Rajbari, Madaripur, Shariatpur, and Gopalgonj
  • Barishal Division: Barishal, Jhalokati, Pirojpur, Patuakhali, Borguna, and Bhola

Have complaints about WZPDCL electricity services? Begin by registering your electricity-related complaint with the Customer Service Department of WZPDCL. Complain by calling the toll-free WZPDCL hotline or Power helpline number. Additionally, submit an online complaint through the WZPDCL mobile app.

Common issues include:

  • Electricity Supply Disruption
  • Power Outages
  • Transformer Failure
  • Electricity Bill Correction
  • Name/Mobile/Email Correction
  • Change of Ownership
  • Change of Address
  • Meter Inspection
  • Meter Change/Shift
  • Tariff Changes
  • Load Changes
  • New electricity connection

Still not resolved or dissatisfied? Escalate the complaint to the Grievance Redressal level (Officer-in-Charge). For further escalation, lodge a grievance with the Appellate Officer at WZPDCL.


How to File an Electricity Complaint to WZPDCL?

As per the Citizen’s Charter of West Zone Power Distribution Company Limited (WZPDCL), the grievance redressal mechanism is divided into three levels to ensure the effective and efficient resolution of customer concerns.

Grievance Redressal Time Limit:

Registration fee No Charges (0)
Resolution Period Immediately or up to 30 days  read the citizen charter to know more about the time limit)

3 Levels of lodging an electricity complaint:

  • Level 1: Customer Service, WZPDCL
    • WZPDCL Power Hotline
    • Toll-free helpline number
    • Email & App
    • Online complaint registration
  • Level 2: Officer-In-Charge (Grievance Redressal), WZPDCL
  • Level 3: Appellate Officer, WZPDCL

If not satisfied with the final resolution, you may escalate the matter to the Central Services of the Electricity Department within the Power Division through the Grievance Redressal System (GRS) of the Government of Bangladesh.

Additionally, you can file an appeal with the Bangladesh Energy Regulatory Commission (BERC) to address and resolve your dispute with WZPDCL.


Level 1: Customer Care, WZPDCL

At the initial level, customers can contact WZPDCL’s Customer Service department as the primary point of contact for registering electricity complaints. To report concerns, call the Power Hotline or visit local customer service centres in the respective division.

When communicating your issue, be sure to provide the following details:

  1. Name
  2. WZPDCL Customer ID (if applicable)
  3. Nature of the power issue
  4. Description of the issue, including the location of the incident (if requested)

Customer Service Number

Official customer helpline numbers of WZPDCL to lodge an electricity complaint:

WZPDCL Power Hotline 16117
Power Helpline Number 09610016117
WZPDCL Electricity Complaint Number  +8802477724472; +8801768194532 (GRS technical)
Email customercare@wzpdcl.gov.bd
Control Room controlroom@wzpdcl.gov.bd

Note: Not resolved to your satisfaction at this stage? You can escalate the matter to the next level.

File a Complaint Online

Residents have the option to file an electricity complaint online with WZPDCL through the grievance redressal form and various platforms such as mobile apps and social channels.

The customer service includes:

  • E-Bill: WZPDCL electricity bills, including corrections, tariff charges, erroneous bills, refunds, and payment transactions.
  • Meter: Inspection, shifting, changing, or testing.
  • Account: Changes, ownership transfers, correction of personal information, and new power connections.
  • Power Supply: Power outages, load changes, shutdown problems, or disconnection/ reconnection

Official details to file an electricity complaint to the WZPDCL Customer Service Department:

Register online electricity complaint to WZPDCL File your complaint
Contact officials of WZPDCL Click Here
Apply for a new connection Apply Now
Pay your electricity bill online Pay Now
Email grs@cabinet.gov.bd

NoteNot resolved to your satisfaction? You can escalate the submitted complaint to the Officer-In-Charge (Grievance Redressal), WZPDCL.

Divisional Customer Care Number

Contact to respective divisional office of WZPDCL:

1. Khulna Circle

2. Jashore Circle

Divisional Office, WZPDCL Phone Number Email
Circle Office, Jashore +8801711298373
+88042168944
se.jessore@wzpdcl.gov.bd
Division-1, Jashore +8801711298372
+88002477762787
xen.jashore1@wzpdcl.gov.bd
Division-2, Jashore +8801711298374
+88002477762786
xen.jashore2@wzpdcl.gov.bd
Magura Electric Supply, Magura +8801700709802
+88048862555
xen.magura@wzpdcl.gov.bd
Satkhira Electric Supply, Satkhira +8801700709808
+8802477741308
xen.satkhira@wzpdcl.gov.bd
Narail Electric Supply, Narail +8801700709815
+8802477773169
xen.narail@wzpdcl.gov.bd

 3. Kushtia Circle

Divisional Office, WZPDCL Phone Number Email
Circle Office, Kushtia +8801711431410
+8802478853205
se.kushtia@wzpdcl.gov.bd
Distribution Division-1, Kushtia +8801700709821
+8802477783208
xen.kushtia1@wzpdcl.gov.bd
Distribution Division-2, Kushtia +8801700709834
+8802477783663
xen.kushtia2@wzpdcl.gov.bd
Kumarkhali Electric Supply, Kushtia +8801700709842
+8802477784463
re.kumarkhali@wzpdcl.gov.bd
Distribution Division, Jhenaidah +8801711423522
+8802477746956
xen.jhenaidah@wzpdcl.gov.bd
Chuadanga Electric Supply, Chuadanga +8801700709864
+8802477780043
xen.chuadanga@wzpdcl.gov.bd
Meherpur Electric Supply, Meherpur +8801700709876
+8802477792443
xen.meherpur@wzpdcl.gov.bd
Kaligonj Electric Supply, Jhenaidah +8801700709855
+8802477748473
re.kaligonj@wzpdcl.gov.bd
Bheramara Electric Supply, Kushtia +8801700709832
+8802477785208
re.bheramara@wzpdcl.gov.bd
Alomdanga Electric Supply, Chuadanga +8801700709873
+8802477790248
re.alamdanga@wzpdcl.gov.bd
Kotcandpur Electric Supply, Jhenaidah +8801700709858
+8802477749074
re.kotcandpur@wzpdcl.gov.bd
Shailkopa Electric Supply, Jhenaidah +8801700709862
+8802477749874
re.shailkopa@wzpdcl.gov.bd
Moheshpur Electric Supply, Jhenaidah +8801700709861
+8802477749474
re.moheshpur@wzpdcl.gov.bd

4. Faridpur Circle

Divisional Office, WZPDCL Phone Number Email
Circle Office, Faridpur +8801711430895
+8802478847655
se.faridpur@wzpdcl.gov.bd
Distribution Division-1, Faridpur +8801700709884
+88002478847898
xen.faridpur1@wzpdcl.gov.bd
Distribution Division-2, Faridpur +8801700709893
+88002478804307
xen.faridpur2@wzpdcl.gov.bd
Distribution Division, Madaripur +8801700709900
+8802478811407
xen.madaripur@wzpdcl.gov.bd
Rajbari Electric Supply, Rajbari +8801700709906
+8802478807500
xen.rajbari@wzpdcl.gov.bd
Gopalgonj Electric Supply, Faridpur +8801700709916
+8802478821658
xen.gopalgonj@wzpdcl.gov.bd
Shariatpur Electric Supply, Gopalgonj +8801700709921
+8802478815389
xen.shariatpur@wzpdcl.gov.bd
Sadarpur Electric Supply, Faridpur +8801700709931
+880632875405
re.sadarpur@wzpdcl.gov.bd
Bhanga Electric Supply, Faridpur +8801700709928
+880632356106
re.bhanga@wzpdcl.gov.bd
Modhukhali Electric Supply, Faridpur +8801700709933
+880632656046
re.modhukhali@wzpdcl.gov.bd
Pangsha Electric Supply, Rajbari +8801700709936
+880642475004
re.pangsha@wzpdcl.gov.bd
Goalonda Electric Supply, Rajbari +8801700709938
+8802478808807
re.goalonda@wzpdcl.gov.bd

5. Barishal Circle

Divisional Office, WZPDCL Phone Number Email
Circle Office, Barisal +8801713850218
+88043171224
se.barisal@wzpdcl.gov.bd
Division-1, Barishal +8801713850220
+8802478871685
xen.barishal1@wzpdcl.gov.bd
Division-2, Barishal +8801713850221
+88043164076
xen.barishal2@wzpdcl.gov.bd
Jhalakhati Electric Supply, Jhalakhati +8801700709964
+88049863230
xen.jhalokhati@wzpdcl.gov.bd
Pirojpur Electric Supply, Pirojpur +8801700709959
+8802478890494
xen.pirojpur@wzpdcl.gov.bd
Nalcity Electric Supply, Jhalakhati +8801700709971
+880495374139
re.nalcity@wzpdcl.gov.bd
Bhandaria Electric Supply, Pirojpur +8801700709972
+880462356450
re.bhandaria@wzpdcl.gov.bd
Kathalia Electric Supply, Jhalakhati +8801700709974
+88049556016
re.kathalia@wzpdcl.gov.bd

6. Patuakhali Circle

Divisional Office, WZPDCL Phone Number Email
Circle Office, Patuakhali +8801713850219
+8802478881060
se.patuakhali@wzpdcl.gov.bd
Distribution Division, Patuakhali +8801700709977
+8802478880670
xen.patuakhali@wzpdcl.gov.bd
Barguna Electric Supply, Barguna +8801700709983
+8802478885460
xen.barguna@wzpdcl.gov.bd
Bhola Electric Supply, Bhola +8801700709988
+88049161335
xen.bhola@wzpdcl.gov.bd
Borhanuddin Electric Supply, Bhola +8801700709996 re.borhanuddin@wzpdcl.gov.bd
Charfassion Electric Supply, Bhola +8801700709998
+880492374017
re.charfession@wzpdcl.gov.bd
Monpura Electric Supply, Bhola +8801700709704 re.monpura@wzpdcl.gov.bd

Need more information? Contact the concerned divisional office of WZPDCL.


Level 2: Officer-In-Charge, Grievance Redressal WZPDCL

If your complaint is not resolved after reporting it to the West Zone Power Distribution Company Limited (WZPDCL) Customer Service Department, or if it demands additional attention, escalate the matter to the Grievance Redressal level. In this stage, an Officer-in-Charge, appointed by WZPDCL, will meticulously examine the case and implement necessary measures to resolve the grievance.

Tips – Include the reference number or acknowledgement details from your previous complaint when escalating the grievance.

Contact details to escalate the electricity complaint to WZPDCL:

Designation GRS Officer (Executive Engineer), WZPDCL
Phone Number 02477720699, 01700709716
Email xen.ict@wzpdcl.gov.bd, grs@cabinet.gov.bd
Appeal Online Click to Make an Appeal
Address Officer-In-Charge (GRS Officer) – Grievance Redressal Department, 35, Biddyut Bhaban, Borya Main Road, Khulna-9000.

Still not satisfied with the final order of the GRS Officer? You may escalate the disputed matter to the Appellate Officer, WZPDCL.


Level 3: Appellate Officer, WZPDCL

If dissatisfied after Level 2 resolution with the GRS Officer, WZPDCL customers can escalate to the Appellate Officer for an independent review and final decision, ensuring fairness and impartiality.

Official details to escalate an unresolved complaint to the Appellate Officer:

Designation Appellate Officer ( Joint Secretary), WZPDCL
Phone Number  0247120028, +8801718768300
Email jscoord@pd.gov.bd, md@wzpdcl.gov.bd 
Address Appellate Officer, WZPDCL– West Zone Power Distribution Company Ltd, Co-ordination, Power Division, Dhaka.

NoteStill not satisfied with the final order of Appellate Officer? You can approach these authorities:


Reference

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