South Bihar Power Distribution Company Ltd. (SBPDCL) is a public utility owned by the Government of Bihar, providing electricity distribution services to the southern region of Bihar. If you encounter issues such as power disruptions, transformer malfunctions, billing concerns, or problems with the service line infrastructure, you can file a complaint with SBPDCL.
For complaints that have not been resolved satisfactorily, you should call to the SBPDCL Customer Care Center, fuse call center/control room (for no power supply) or the Sub-Divisional Officers at the Internal Grievance Redressal Cell (IGRC).
- Online:Â File an electricity complaint to SBPDCL
- Helpline Number:Â 1912, +918102721830
- Email: gmhrsbpdclvill@gmail.com
If your complaints are not resolved at Level 1 by the Customer Care, Fault/Fuse Call Center or Sub-Divisional Officers of SBPDCL, you should escalate the matter to the Internal Grievance Redressal Cell (IGRC) at Level 2.
If the issue persists, you may further escalate your grievance to the Consumer Grievance Redressal Forum (CGRF) of SBPDCL. Additionally, if required, you can file a complaint or appeal with the Electricity Ombudsman of Bihar.
Contact details for the Fuse Call Center in each circle, division, and sub-division of SBPDCL are provided below. Customers and industrial clients can contact to the designated engineers or officials via phone, email, or letter.
Patna Control Room, South Bihar Electricity Board
The fuse call center is available in each sub-station of SBPDCL where you can call to register a complaint about faults, no power supply, and other problems related to fuse, service line, and transformers.
1. Ashiana Division
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| Ashiana Nagar | +917763814441 |
| Khajpura | +917033190111 |
| I.G.I.M.S. | +917763814443 |
| Vijay nagar | +917033190110 |
| PMCH | +917033190144 |
2. Bankipur Division
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| University | +917033190146 |
| Bankipur -1 | +917033190142 |
| Bankipur -2 | +919262890037 |
3. Dakbunglow Division
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| Kadamkuan | +917033190118 |
| Maurya Lok | +917033190123 |
| Exhibition road | +917033190120 |
| Station road | +917033190122 |
4. Danapur Division
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| Digha | +917033190134 |
| Gola road | +917033190132 |
| Mes | +919264437072 |
| Danapur | +917033190124 |
5. Gardanibagh Division
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| Gardanibagh | +917033190140 |
| Anisabad | +917033190138 |
| Mithapur | +917033190137 |
| Beur | +919264456084 |
| Jakkanpura | +917033190136 |
6. Gulzarbagh Division
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| Patharki mahajid | +917033190180 |
| Meena bazar-i | +917033190175 |
| Gaighat | +917033190177 |
| Meena bazar -ii | +917033190176 |
7. Kankarbagh – I Division
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| Bahadurpur | +917033190148 |
| Kankarbhagh(e) | +917033190154 |
| Hanuman nagar | +917033190152 |
| Karbighia(w) | +917033190162 |
| Karbighia(e) | +917033190158 |
| Kankarbhagh(w) | +917033190156 |
| Ashok nagar | +917033190160 |
8. Kankarbagh – II Division
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| R K Nagar | +917763814568 |
| Khemnichak | +917763814497 |
| Gopalpur | +917763813900 |
| Kumhrar | +917033190150 |
9. Khagaul Division
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| Garikhana | +917033190128 |
| Bailey road | +917033191347 |
| Khagaul | +917033190127 |
| Walmi | +917632996771 |
| Phulwarisharif | +917033190130 |
10. New Capital
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| MLA Flat | +917033190106 |
| Raza Bazaar | +919262890044 |
| New Capital | +917632996741 |
| Budhha Colony | +919262890042 |
| Board Colony | +917033190108 |
11. Pataliputra Division
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| Pataliputra colony | +917033190116 |
| S.K. Puri | +917763814735 |
| Sadakat Ashram | +917763814735 |
| A.N. College | +917763814735 |
| Rajapur | +917763814736 |
| Industrial Area | +917033190112 |
12. Patna City Division
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| City chowk | +917033190166 |
| Padhri Ki Haweli | +917033190164 |
| Katra | +917033190171 |
| Maroofganj (s) | +917033190168 |
| Maroofganj (n) | +917033190169 |
| Malsalami | +917033190173 |
13. Rajendra Nagar
| Control Room, SBPDCL | Customer Care Number |
|---|---|
| Musallahpur | +917033190194 |
| Saidpur | +917033190183 |
| Machuatoli | +917033190194 |
| Rajendra Nagar | +917033190181 |
Divisional Control Room, SBPDCL
These are customer care numbers of divisional control rooms of SBPDCL except Patna district region.
Region – 1
| Divisional Control Room, SBPDCL | Customer Care Number |
|---|---|
| Amarpur | +919264430619 |
| Arrah | +917033095836 |
| Arwal | +917033095848 |
| Aurangabad | +917763813955 |
| Banka | +917033095832 |
| Barh | +917033095821 |
| Bhabhua | +917033095840 |
Region – 2
| Divisional Control Room, SBPDCL | Customer Care Number |
|---|---|
| Bhagalpur (East) | +919264437089 |
| Bhagalpur (Urban) | +919264437084 |
| Biharshariff (Rural) | +919262899366 |
| Biharshariff (Urban) | +917033095818 |
| Bihta | +917033095833 |
Region – 3
| Divisional Control Room, SBPDCL | Customer Care Number |
|---|---|
| Buxar | +917033095837 |
| Daudnagar | +919264437077 |
| Dehri | +917033095844 |
| Ekangarsarai | +917033095814 |
| Fathua | +917033095819 |
Region – 4
| Divisional Control Room, SBPDCL | Customer Care Number |
|---|---|
| Gaya(Rural) | +917033095808 |
| Gaya(U) | +919262595905 |
| Jagdishpur | +919264437066 |
| Jamui | +917033095828 |
| Jehanabad | +917033095806 |
Region – 5
| Divisional Control Room, SBPDCL | Customer Care Number |
|---|---|
| Lakhisarai | +917033095824 |
| Manpur | +919262391854 |
| Masaurhi | +917033095802 |
| Munger | +917033095850 |
| Naugachhia | +917541814813 |
| Nawada | +917033095811 |
Region – 6
| Divisional Control Room, SBPDCL | Customer Care Number |
|---|---|
| Patna Rural | +917033095804 |
| Rajauli | +917369001361 |
| Rajgir | +917033095816 |
| Sasaram | +917033095842 |
| Sheikhpura | +919262398358 |
| Sherghati | +917033095810 |
You can use these contact details of the control room and customer call center offices of SBPDCL to lodge your electricity complaint.
If your issue remains unresolved, you may escalate your disputed matter to the Head/Corporate Office of SBPDCL (specifically for business or commercial disputes).
Head Office, SBPDCL
Contact details of the Head Office:
| Designation | Managing Director, SBPDCL |
|---|---|
| Phone Number | +918102721830 |
| mdcell.sbpdcl@gmail.com | |
| Address | Headquarters, South Bihar Power Distribution Company Ltd., Second Floor, Vidyut Bhawan, Bailey Road, Patna 800001. |
If your previously lodged complaints are not resolved to your expectation, you can escalate the complaint to the Consumer Grievance Redressal Forum (CGRF) of SBPDCL and the Electricity Ombudsman of Bihar.
For disputes involving the licensee, you may approach the Bihar Electricity Regulatory Commission (BERC). Additionally, you can file an appeal with the Appellate Tribunal for Electricity (APTEL) for further action.
