I have been a customer with multiple lines for over a decade. I was looking to upgrade my Iphone and have a family member who wanted my old phone, but I was going to just exchange that T mobile phone and transfer my older 10 to him – it was all TMobile. Before I fully explained the request, I was told by the rep on the phone “NO”. I told her to let me explain the request and she repeated again “NO” before I could even get into my requestt. The call didn’t last even 2 minutes before I was shut down. I have a couple lines on that account for over a decade, and other family members who were also looking to upgrade, so I shared this experience. Apparently the Shelton TMobile is doing well enough that they are willing to chase customers away.
I left a negative Google and Yelp review so perhaps others can avoid such unpleasant and ungrateful treatment.
