The Jammu and Kashmir Power Development Department (JKPDD) is a public utility department under the Government of Jammu and Kashmir, responsible for the generation, transmission, and distribution of electricity within the union territory.
The JKPDD serves in these districts as:
- Kashmir Power Distribution Corporation Limited (KPDCL): Distributes electricity in 10 districts, namely Srinagar, Ganderbal, Baramulla, Anantnag, Budgam, Pulwama, Shopian, Kupwara, Kulgam, and Bandipora. It also serves in Ladakh.
- Jammu Power Distribution Corporation Limited (JPDCL): Covers districts in the Jammu region, including Doda, Jammu, Kathua, Kishtwar, Poonch, Rajouri, Ramban, Reasi, Samba, and Udhampur.
Have complaints about JKPDD electricity services? You can complain to customer support by calling the toll-free electricity helpline number or by registering a complaint online to JKPDD.
Please note: In cases of consumer rights violations by JKPDD, you may complain to the National Consumer Helpline (NCH), a national consumer protection authority, under the Department of Consumer Affairs, or with the National Consumer Disputes Redressal Commission (NCDRC).
Level 1: Customer Care, JKPDD J&K Electricity Board
For issues such as power outages, billing errors, electricity service interruptions, fuse or transformer failures, or any other concerns related to electricity services, you can get in touch with JKPDD officials and the customer care center via these customer care helpline numbers and other available contact methods.
- JKPDD Electricity Complaint Number: 1912, 18001807183 (Jammu); 18001807666 (Kashmir)
- Customer Care Number: +911912479122 (Jammu), +916006613056 (Kashmir)
- WhatsApp Number: +919419237685
- Email: mdjpdcl@gmail.com
- Complain online to JPDCL: file a complaint
- Contact Details: Contact JKPDD Customer Care Center of Ward/Divisions
For complaints related to JPDCL, call the helpline number “1800180718“.
When submitting a complaint, please provide the following details:
- JPDCL Connection number (if applicable)
- Nature of the complaint
- Description of the issue, with attached photos or documents, such as bill copies for billing-related concerns
- Additional supporting documents or evidence that could help resolve your issue.
To address any payment or billing corrections or to use online services, please visit the JKPDD customer portal.
Note: To apply for online electricity services or pay your bills, visit here: https://onlineapplication.jkpdd.net/
If your previous complaints have not been resolved to your satisfaction, escalate the case by providing the reference ID to the Internal Grievance Redressal Cell (IGRC) of JKPDD.
Please note: Still not resolved? You may lodge a grievance with the Consumer Grievance Redressal Forum (CGRF).
Level 2: Lodge a Grievance to Consumer Forum (CGRF), JKPDD
If your initial complaints with JPDCL Customer Service and sub-divisional offices are not resolved within 30 working days, escalate the matter by lodging a grievance with the Consumer Grievance Redressal Forum (CGRF).
The JPDCL Forum operates under the J&K Electricity Regulatory Commission (CGRF & Ombudsman) Regulations.
Required details to file a grievance include:
- A grievance form or a written complaint on plain paper
- JPDCL Consumer Number and contact information
- Reference Number of the initial complaint (JKPDD)
- Attach copies of any prior complaints that were submitted to EE or other officers, along with copies of any responses received.
- Expected relief sought from CGRF
- Supporting documentation for your claim
- Signed declaration form
Note: The grievance must be submitted within 30 days after the resolution period has ended or upon receiving the final response from JPDCL, whichever occurs first.
Contact Details of CGRF Forum
Contact details to lodge your grievance with CGRF:
| Designation | Chairman, CGRF Forum – JPDCL |
|---|---|
| Phone Number | +911912479122 |
| xened1power@gmail.com | |
| Address | Office – Consumer Grievance Redressal Forum, Jammu Power Distribution Corp. Ltd., Ambedkar Chowk (Panama Chowk), Jammu. |
Don’t forget to obtain the acknowledgement receipt for future reference.
Level 3: Appeal to Electricity Ombudsman, J&K
If your grievance submitted to the CGRF Forum is not resolved to your expectations, escalate your complaint to the Electricity Ombudsman of Jammu & Kashmir within 30 days of receiving the final decision from the CGRF.
Additionally, you can email to the J&K Commission at jercjkl@gov.in with the reference ID of the previously lodged complaints to the CGRF.
Still, not satisfied with the final order of the Ombudsman? You may approach the High Court of J&K.
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