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Poor Customer Service


Worst customer service !! Do not use Xfinity for internet service. I recently relocated for work and canceled my Xfinity Service. Turned all of my equipment back in to the Franklin office and asked if I owed anything on the account or owe any fees. I was told no and that I would be getting a credit back for $15.44. Four weeks later I get a bill for $114.61. I called the customer service department and explained everything to them and told them my new home was prewired for another carrier . I was told that they could not waive the early termination fee which is a lie.
If you are looking for internet service, pick any carrier besides Xfinity. They care more about $114 than giving accurate information when I asked if I owed anything on my account due to Xfinity not being an option where I moved to.
If this can keep one person from going through what I just went through on the phone with customer service and the hour of my life I won’t get back it is worth it .
Especially if only one person chooses to go with another provider, I will easily get my $114 back.

Brandon Smiley

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