Madhya Pradesh Madhya Kshetra Vidyut Vitran Co. Ltd (MPCZ) is a state government-owned electricity distribution company in the central region of Madhya Pradesh (MP). It provides distribution and retail supply of electricity in the districts of Bhopal, Gwalior, Guna, Bhind, Morena, Sheopur, Shivpuri, Datia, Ashoknagar, Hoshangabad, Rajgarh, Raisen, Narmadapuram, Betul, Vidisha, and Harda.
Have complaints about MPMKVVCL electrical services? You can complain by calling the toll-free customer service number or by submitting a complaint through the official online portal.
Please note: In cases of consumer rights violations by the MPCZ Electricity Board, you may complain with the National Consumer Helpline (NCH), which is the national consumer protection authority under the Department of Consumer Affairs, or with the National Consumer Disputes Redressal Commission (NCDRC).
Level 1: File a Complaint to MPMKVVCL Electricity Board (Central MP)
For any complaints including power interruptions, billing errors, fuse and transformer problems, or other electricity service-related questions, you can complain to the MPMKVVCL officials through the customer care helpline numbers and other methods provided below.
- MPPMKVVCL Complaint Number:Â 1912, +917552551222
- WhatsApp Number: +917552551222
- Customer Care Number: 18002331912, +916232043243 (New Connection)
- Email: contact.mpcz@gmail.com
- Complain online to MPCZ Electricity Board:Â file a complaint
- Contact Details: Contact MPCZ EB Officials of Zonal/Divisions
While registering a complaint, please make sure to include the following details:
- MPMKVVCL Connection number (where applicable)
- Nature of the complaint
- A detailed explanation of the problem and attach photos or documents along with copies of any relevant billing documents if the complaint involves billing errors
- Any additional supporting documents or evidence that might help resolve the issue
For reporting any outstanding payment errors or accessing online services, please visit the MPMKVVCL consumer portal.
To contact the designated engineers or officials in your area, including at the circle, division, and sub-station levels, refer to the contact page on the MPMKVVCL website.
If your previous complaints have not been resolved within the expected timeframe, escalate the complaint with reference ID to the Internal Grievance Redressal Cell (IGRC) at your nearest sub-divisional and divisional office.
have not been resolved within a specified resolution period? You may further escalate it by filing a complaint with the Consumer Grievance Redressal Forum (CGRF) of the MPMKVVCL at the Zonal Offices.
Level 2: Lodge a Grievance to Consumer Forum (CGRF), MPMKVVCL
If your previously lodged complaints to MPMKVVCL Electricity Board remain unresolved, escalate your complaint by submitting a grievance letter to the Consumer Grievance Redressal Forum (CGRF) of MPMKVVCL. This forum operates under the guidelines of the MPERC (Establishment of Forum and Electricity Ombudsman for redressal of grievances of the consumers) Regulations, 2021, and is based at the Zonal Offices.
To file a grievance with the CGRF of MPMKVVCL, please follow these steps:
- Application: Write a grievance letter on plain paper that includes your connection number, or fill out the grievance form provided below.
- Documents: Attach copies of all relevant documents such as previous complaint acknowledgement receipts, any communications with MPMKVVCL regarding your issue, and any other documents required or useful for your case.
- Details: Clearly describe the issue in your complaint and ensure all personal information is accurately formatted according to the CGRF requirements.
You can mail your grievance letter to the zonal office or deliver it in person to the circle office (address provided below). Make sure to get an acknowledgement receipt as proof of your submission.
Contact Details
Here are the official contact details for the Consumer Grievance Redressal Forum at the zonal/circle offices of MPMKVVCL, where you can direct your complaints to the Forum.
| Designation | Chairperson, CGRF Forum MPCZ Electricity Board |
|---|---|
| Phone Number | +917552747352 |
| ecgrfcz@mpmkvvc.com | |
| Address | Consumer Grievance Redressal Forum, MP Madhya Kshetra Vidyut Vitaran Co. Ltd., Old Power House, Chandbad, Bhopal. |
Please note: Not satisfied with the final decision of CGRF? File an appeal with the Electricity Ombudsman of Madhya Pradesh. This must be done within 30 days following the issuance of the final order.
Level 3: Appeal to Electricity Ombudsman, Madhya Pradesh
According to the MPERC (Establishment of Forum and Electricity Ombudsman for redressal of grievances of the consumers) Regulations of 2021, you may appeal if:
- Your complaint to the CGRF of MPMKVVCL remains unresolved within 60 days by the Zonal/Corporate CGRF.
- You are dissatisfied with the outcome.
- The resolution provided is incomplete.
In these scenarios, you can file a complaint against the Madhya Pradesh Madhya Kshetra Vidyut Vitaran Company Limited with the Electricity Ombudsman of Madhya Pradesh.
Your complaint must be filed with the Electricity Ombudsman within 30 days of receiving the final decision from the CGRF.
Tips: There is no fee to file a complaint, and you do not need legal representation. You can get advice from the Consumer Advocacy Cell.
Still not satisfied with the final order of the Electricity Ombudsman? You can further approach the High Court of Madhya Pradesh or the Appellate Tribunal for Electricity.
Frequently Asked Questions
- What is the customer care number of MPMKVVCL to file an electricity complaint?
You can file a complaint by calling the MPMKVVCL customer care numbers: 1912, +917552551222 for no electricity supply or +916232043243 for new connections. You can also send a message to the WhatsApp number +917552551222, email contact.mpcz@gmail.com, or submit a complaint online to the MPMKVVCL. - What information should I include when filing a complaint to MPMKVVCL?
Include your MPMKVVCL connection number (if applicable), the nature of your complaint, detailed explanation of the issue, and attach any relevant documents such as photos or billing documents. Also, include any additional supporting documents that might help resolve the issue. - What should I do if my complaint to MPMKVVCL is not resolved within the expected timeframe?
If your complaint remains unresolved, you can escalate it by referring to the Internal Grievance Redressal Cell (IGRC) at your nearest sub-divisional and divisional office. Provide the reference ID of your original complaint for better assistance. - Where can I submit a grievance if my issue is not resolved by MPMKVVCL’s initial response?
If your initial complaints are unresolved, you can submit a grievance letter to the Consumer Grievance Redressal Forum (CGRF) of MPMKVVCL. This forum is based at the zonal offices and operates under the guidelines of the MPERC Regulations of 2021. - What are the contact details for the Consumer Grievance Redressal Forum of MPMKVVCL?
You can contact the Chairperson of the CGRF Forum at MPMKVVCL by phone at +917552747352, by email at ecgrfcz@mpmkvvc.com, or by visiting the Consumer Grievance Redressal Forum located at Old Power House, Chandbad, Bhopal. - What steps should I take if I am not satisfied with the decision of the CGRF?
If you are not satisfied with the CGRF’s decision, you can file an appeal with the Electricity Ombudsman of Madhya Pradesh within 30 days of receiving the final decision.
