Dear Sir/Madam,
Good Day! Thank you for reading my email and for your service!
I was trying to recharge my mobile number, under the customer name LOHITASYUDU GORLI.
On 15/08/2024, I used the ICICI phone banking application to recharge the phone number with a one-year plan of 3599/-. When I recharged my phone number, I made a mistake. I recharged to the wrong number.
I immediately called JIO customer care service and provided all the information. The reference number MR0001GLD127 from the JIO team is here.
When I contacted customer care, I received the following message from them:
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Dear MR. Lohitasyudu,
I certainly understand your request regarding the recharge; we know the value of your hard-earned money.
Please be informed that I understand your concern. However, once a recharge is successful, it cannot be refunded or transferred to another account.
Please visit the MyJio application or www.jio.com and recharge the correct Jio number again with a plan of your choice.
We appreciate your understanding and patience and look forward to your continued support.
If we can be of any further assistance, please do not hesitate to contact us at care@jio.com
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I think this is a widespread mistake by all customers, and I would like to pay attention to this issue and file a compilation.
Please let me know if you need any further information.
Regards,
Lohit.
