Department of Electricity Lakshadweep (LED) is owned by the government of India. It provides electricity distribution services in the Union Territory of Lakshadweep Islands.
The Electricity Service Sub-Divisions of Lakshadweep Islands:
- Minicoy
- Kavaratti
- Amini
- Andrott
- Kalpeni
- Agatti
- Kadmat
- Kilton
- Chetlat
- Bitra
- Bangaram
Have any complaints about the Department of Electricity Lakshadweep or any related issues?
You can report various electricity-related issues such as billing disputes, supply problems, meter defects, and more. These complaints cover a range of concerns, including new connections, transformer malfunctions, and smart meter glitches. The Lakshadweep Discom issues can be resolved by the respective divisional offices.
Customers can register these complaints with divisional offices or escalate them to the head office of the Department of Electricity in Lakshadweep.
If not resolved at these levels, you may escalate the electricity complaints to the Consumer Grievance Redressal Forum (CGRF) and other relevant authorities for further assistance and resolution.
How to File a Complaint of Lakshadweep Electricity Department?
The Lakshadweep Electricity Department has dedicated customer care numbers and electricity helplines for registering complaints related to power outages and other technical/billing issues. To file a complaint about the Electricity Board of Lakshadweep, follow the instructions below:
Grievance Redressal Mechanism:
| Grievance Fee | ₹0/- (No charges) |
| Complaint Redressal Time | Immediate (24×7) or may take 7-30 days (Based on the Issues) |
Grievance Escalation:
Level 1: Contact Customer Service/Divisional Office, Lakshadweep Electricity Department through:
- Toll-free customer care number
- Email/WhatsApp
- Online complaint submission
- Visit your nearest sub-divisional office
Level 2: Head Office of the Department
Level 3: Escalate the complaint to the Consumer Grievance Redressal Forum (CGRF), Department of Electricity Lakshadweep
Level 4: Appeal to Electricity Ombudsman, Joint Electricity Regulatory Commission (JERCUTS).
Level 1: Customer Service, LED
To contact the LED customer service in Lakshadweep, use the electricity helpline number and the official online portal:
Lakshadweep Electricity Department Contact Details:
- Electricity Complaint Number: +914896263709
- Email: lk-ktelect@nic.in
- Complain online to LED: File a complaint
For other online services, like applying for a new electricity connection, ownership changes, meter connections, or downloading application forms, log in or register your account on the Electricity Department portal.
In-Person: Additionally, you can personally visit your nearest power sub-station (sub-divisional office) in Lakshadweep to file your complaint.
For more details, contact your sub-divisional officers:
| Designation, Sub-Division | Contact Information |
|---|---|
| Assistant Engineer, Agathi | Phone: +91489242243 Email: lkagelec@nic.in Address: Agathi Island, UT of Lakshadweep, Pincode – 682553 |
| Assistant Engineer, Amini | Phone: +914891273205 Email: lkamelec@nic.in Address: Amini Island, UT of Lakshadweep, Pincode – 682552 |
| Assistant Engineer, Androth | Phone: +914893232132 Email: lkanelec@nic.in Address: Androth Island, UT of Lakshadweep, Pincode – 682551 |
| Junior Engineer, Bitra | Phone: +914890275224 Email: btelect.lkp@nic.in Address: Bitra Island, UT of Lakshadweep, Pincode – 682555 |
| Junior Engineer, Chetlat | Phone: +914899276211 Email: lkchelec@nic.in Address: Chetlat Island, UT of Lakshadweep, Pincode – 682554 |
| Assistant Engineer, Kadmat | Phone: +914897274233 Email: lk-kdelect@nic.in Address: Kadmat Island, UT of Lakshadweep, Pincode – 682556 |
| Junior Engineer, Kalpeni | Phone: +914895252252 Email: lkkpelec@nic.in Address: Kalpeni Island, UT of Lakshadweep, Pincode – 682557 |
| Assistant Engineer, Kavarathi | Phone: +914896262019 Email: kvelect.lkp@nic.in Address: Kavarathi Island, UT of Lakshadweep, Pincode – 682555 |
| Assistant Engineer, Kiltan | Phone: +914898272231 Email: lk-klelect@nic.in Address: Kiltan Island, UT of Lakshadweep, Pincode – 682558 |
| Assistant Engineer, Minicoy | Phone: +914892222235 Email: lk-mnelect@nic.in Address: Minicoy Island, UT of Lakshadweep, Pincode – 682559 |
| Assistant Engineer, Kochi | Phone: +914842668244 Email: lkkoelec@nic.in Address: Willington Island, Kochi, Kerala, Pincode – 682003 |
| Assistant Engineer, Beypore | Phone: +914952414843 Email: lk-bpelect@nic.in Address: Kerala State Coir Corporation Yard, Beypore, Calicut, Kerala, Pincode – 673015 |
Level 2: Nodal Officer, LED HQ
If your submitted complaint is not resolved within 7 working days at Level 1, you can escalate it to the Nodal Officer (Senior Executive Engineer) at the Electricity Department’s Headquarters in Lakshadweep.
To do this, you can either write a letter or send an email. Make sure to include:
- Your connection number (if applicable)
- Reference ID of your previous complaint
- Copies of any supporting documents you have
Contact details of the Nodal Officer:
| Designation | Executive Engineer, Electricity Department |
|---|---|
| Phone Number | +914896262363, +914896262936 (Fax) |
| lk-ktelect@nic.in | |
| Address | HQ, Lakshadweep Electricity Department, Kavaratti Island, UT of Lakshadweep – 682555 |
Level 3: Consumer Grievance Redressal Forum – CGRF, Lakshadweep
If your complaint remains unresolved after the allotted time at Level 2, you can escalate your disputed matter by filing a complaint with the Consumer Grievance Redressal Forum (CGRF) of the Lakshadweep Electricity Department.
Here’s what you need for your complaint letter:
- Reference Number: Include the reference number from your previous complaint with the Electricity Department.
- Nature of Relief: Clearly explain what you are seeking from the Electricity Department. Be specific about your concern.
- Personal Details: Provide your personal information, connection number, and details from your bill, especially if your complaint relates to billing issues.
- Declaration Form: Include a signed declaration form confirming that your complaint is genuine and accurate.
- Documents: Attach copies of any relevant documents or bills that support your complaint to validate your concern.
- Deadline: Make sure to submit your grievance within 30 days after the resolution period expires or after receiving the final decision from the Electricity Department in Lakshadweep, whichever comes first.
Acknowledgement Receipt: Once you submit your complaint to CGRF, ask for an acknowledgement receipt to confirm that your complaint has been successfully received by the Forum.
Contact details of CGRF, Lakshadweep Electricity Department:
| Designation | Chairperson, CGRF – Lakshadweep |
|---|---|
| Phone Number | +914896262127, +914896262616 |
| cgrf.ld@gmail.com, lk-ktelect@nic.in | |
| Address | Chairperson, Office of the CGRF – The CGRF for Electricity, UT of Lakshadweep, Near Power House, Kavaratti – 682555 |
Not satisfied with the final order of CGRF?
If you are dissatisfied with the final order of the Consumer Grievance Redressal Forum (CGRF) of Lakshadweep or the complaint remains unresolved despite escalating it to CGRF, you can appeal to the Electricity Ombudsman at the Joint Electricity Regulatory Commission (JERCUTS) for further resolution.
