Pacific Gas and Electric Company (PG&E) is a major American energy company that was established in 1905. It is headquartered in Oakland, California, and is a subsidiary of PG&E Corporation. It is serving electricity & natural gas to about 16 million people in northern and central California. PG&E is regulated by the California Public Utilities Commission (CPUC) since 1911.
Currently, it operates a complex network of electric and gas lines that cover 70,000 square miles of service area in California. More than 5.5 million electric customers and 4.5 million gas customers rely on its services for their energy needs.
Regions where PG&E serves in the US:
- Eureka in the north to Bakersfield in the south
- Pacific Ocean in the west to the Sierra Nevada in the east
Cities in California where electricity & gas is being served:
1. North California:
- Del Norte
- El Dorado
2. Central California:
- San Benito
- San Joaquin
3. South California:
- Contra Costa
- San Bernardino
- San Francisco
- San Luis Obispo
- San Mateo
- Santa Barbara
- Santa Clara
- Santa Cruz
Levels of energy complaint redressal:
- Level 1: Customer Service, PG&E
- Level 2: California Public Utilities Commission (CPUC)
Want to make a complaint to PG&E about electricity/gas? Yes! You can call the energy customer service number to report issues like power outages, gas supply disruptions, or billing disputes. Additionally, file your electricity or natural gas complaint online to PG&E to resolve the problem.
Not resolved or dissatisfied with the final resolution of PG&E? You can file an energy complaint against PG&E to the California Public Utilities Commission (CPUC) by referring the disputed matter of electricity/gas.
Level 1: Customer Service, Pacific Gas and Electric Company
At level 1, customers including residential, small & medium businesses, and large businesses can register a complaint about the power and gas supply to Pacific Gas and Electricity Company by contacting customer service.
It deals with issues such as:
- Service requests
- Power outages
- Downed power lines
- Disrupted natural gas
- Gas leakages
- Power failure
- Defected electric equipements
Three methods that you can use to lodge your energy complaint are:
- PG&E customer care number (Hotline)
- Online complaint registration
- Visit the nearest regional PG&E Office
PG&E Customer Service Number
Raise your concerns by dialing the PGE hotline or customer care number for residential and business connections. While submitting an electricity or gas complaint, provide the following details:
- Account number (PG&E)
- Location of the issue (for downline)
- Pole/Light number (for streetlight)
- Description of the power or natural gas complaint with relevant facts
Official PGE Energy Hotline and Customer Service Number to Make a Power & Gas Complaint:
1. Residential Customers
|PG&E Support: Power & Gas||Customer Service Number|
|PG&E complaint number||18007435000|
|PGE residential customer service number||18776606789|
|Power outage hotline||18007435002|
|Smart Meter complaints (inquiry)||18667430263|
|Report a Scam to PG&E (Helpline)||18335007226 (SCAM)|
|Update customer contact information with PG&E||18667436589|
|Toll-free number (PG&E Gas pipeline inquiry)||18007435000|
|Pay bill by Phone (PGE Hotline)||18777048470|
|PG&E Claims hotline||18778738246|
|Email (customers with disability)||email@example.com|
Note – Not resolved within the given resolution period or dissatisfied? You can file a public utility complaint against PG&E to the California Public Utilities Commission (CPUC) at level 2 for electricity or gas disputes.
2. Solar & Energy Efficiency
|PG&E Support: Solar||Customer Care Number|
|PG&E Solar Hotline||18777434112|
|Smarter Energy Line Customer Service||18009339555|
|Solar Choice Community Program||18777438429|
3. Business Customers
|PGE Support: Business Center||Customer Care Number|
|PG&E Business Customer Service Number||18004684743|
|Commercial business deposits||18005110374|
|Report Power/ Gas Outage||18004684743|
|Agricultural Service Center (Hotline)||18773113276 (FARM)|
|Energy efficiency (EE) and rebate helpline||18009339555|
|Building and Renovation Service Center||18777437782|
|Diablo Canyon Power Plant Contact No.||18055465292|
Report wildlife fires or downed power lines on the PGE Hotline 18779000PGE (743) for wildlife safety. Also, claim the compensation using the PG&E claim customer service number or online form.
4. Assistance for Low-Income Customers
|PGE Support: Assistance (Low-Income)||Customer Care Number|
|California Alternate Rates for Energy (CARE)||18667432273|
|Low-Income Home Energy Hotline||18666756623|
|Energy Savings Assistance Program Hotline||18009339555|
|Family Electric Rate Assistance (FERA)||18007435000|
|Assistance Program (LIHEAP)||18009339677|
File a Complaint Online
Customers of PGE can also complain online about power & gas services to get faster redressal. Additionally, residents can claim the monetary loss or overbilling including erroneous bills, extra charges, and wrong readings.
|File Power/Gas Complaint Online to PG&E||Submit online|
|Report power outage online||Report now|
|Report gas leakage or downed power line||Click Here|
|Start or stop a PG&E service online||Click Here|
|PGE Streetlight outage complaint form||Submit now|
|Email (for PwD customers)||firstname.lastname@example.org|
Note – Still not resolved or dissatisfied with the response? Escalate the complaint to the next authorized officer or lodge an energy complaint to the California Public Utilities Commission.
|Mobile App||PG&E Report it
Android | iOS
Other online services of PGE to lodge a complaint or claim related to utility & energy services are mentioned below.
1. Submit a Claim
Required Documentation by PG&E for Different Claim Types:
- Property Damage: Provide detailed repair estimates/invoices or purchase records.
- Personal Injury: Submit medical records and receipts.
- Lost Wages: Include the duration of work incapacity due to injury, employer verification, and payroll stubs displaying the pay rate.
- Lost Revenues: Furnish tax records, bank statements, payroll, revenue/expense statements, and sales receipts.
- Miscellaneous Losses: Attach receipts for hotel, restaurant, and car rental expenses.
- Food Spoilage: Present an itemized list of spoiled perishable food costs with receipts. Follow USDA guidelines for evaluation.
|Submit a claim online to PGE||File a claim|
|PG&E claim form||Download (pdf)|
|PG&E Claims Hotline||18778738246, 4159734548 (query)|
Note: Compensation for time spent pursuing the claim is not applicable.
Alternative way to file a claim for compensation from PG&E:
|Designation||Law Claims Department, PG&E|
|Mailing Address||Pacific Gas and Electric Company, Attn: Law Claims Department, 300 Lakeside Drive, Oakland, CA 94612.|
2. Energy Theft
|Report Energy Theft Online to PGE||Report now|
|Energy Theft Hotline||18008546250|
3. Report Scam
|Report a Scam/Fraud Online to PGE||Report now|
|PG&E Scam Hotline||18335007226|
Want to apply online for a new connection of PG&E for Electricity or Natural Gas in California? Access these services online by registering your account using your Social Security Number (for residential customers) or Tax ID number (for business).
|PG&E Online Services||Register/Apply|
|Start your PG&E residential service||Apply now|
|Small & Medium Business Connection||Click Here|
|Large Business PGE services||Click to Access Online|
Level 2: California Public Utilities Commission (CPUC)
Pacific Gas and Electric Company is regulated by the California Public Utility Commission (CPUC). So, If your issues with PG&E remain unresolved to your satisfaction or have an outstanding complaint, file a complaint against PGE with the Consumer Affairs Branch (CAB) of the California Public Utilities Commission (CPUC).
Required details for filing a utility complaint to CPUC:
- Utility Provider: Pacific Gas and Electric Company (PG&E)
- Customer’s Name, Phone, Mailing Address (Authorized)
- PG&E Account Number
- Service Address with Physical Location
- Area Code and Relevant Phone Number
- Complaint Details with Evidence
- Chronological Dispute Information (Dates, Charges, Safety Concerns)
- PGE Response with Case/Reference Number (if applicable)
- Commission’s Original Case Number (if already submitted)
Official details of California Public Utilities Commission to file an energy complaint against PG&E:
|Department||Consumer Affairs Branch, CPUC (California)|
|Online Webform||File a complaint online|
|Mailing Address||California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, San Francisco, CA 94102–3298.|
Note – If your informal complaint remains unresolved or you’re still dissatisfied, you have the option to submit a formal complaint against PG&E through e-filing with the California Public Utility Commission.
For assistance and information regarding the e-filing process at no cost, please reach out to the CPUC’s Public Advisor’s Office via email at email@example.com or call their toll-free number at +18668498390.
Take a Legal Action
If you have unresolved disputes and want to take legal action against the Pacific Gas and Electric Company, you may file a case with either the Federal Energy Regulatory Commission (FERC) or the Small Claims Court (legal counsel may be necessary).
Alternatively, you may choose arbitration or mediation with the utility provider PG&E. If interested, you can proceed to adopt an Alternative Dispute Resolution (ADR) or send a Notice of Dispute Resolution to the legal department of the company.
1. Start an Arbitration
You can use the Alternative Dispute Resolution (ADR) option with the support of the California Public Utility Commission by initiating a formal complaint against PG&E. This service is provided free of charge to all consumers utilizing public utilities.
Download: Formal Complaint Form, CPUC
1. Alternative Dispute Resolution Program, CPUC:
For this, get in touch with the CPUC through the Alternative Dispute Resolution Program to start negotiations, mediation, and early neutral evaluation for the resolution of your electric or gas utility dispute with PG&E.
2. Send a Notice of Dispute:
Alternatively, you may also submit a Notice of Dispute to the legal department of Pacific Gas and Electric Company, providing the reasons for your dissatisfaction with the resolution or the details of your unresolved dispute. Following this, you can engage in negotiations with the company through its internal dispute resolution process.
Note – If you are dissatisfied or the dispute remains unresolved, you can consider taking legal action against PG&E through the appropriate legal regulatory bodies or consumer courts.
2. Federal Energy Regulatory Commission (FERC)
If PG&E violates any regulatory laws and rules governing utility services as notified by the Federal Energy Regulatory Commission (FERC), you should file a complaint with FERC, providing supporting evidence or factual information.
The issue may involve a violation of tariff rules, charges, or unfair business practices by Pacific Gas and Electric Company. To submit your complaint, follow the information:
|Contact||Federal Energy Regulatory Commission (FERC)|
|Phone No.||8662083372 (General Info), 18888898030 (Enforcement)|
|FERC Office||Click Here|
3. Small Claims Court
If your dispute remains unresolved through the provided resolution channels, do not worry. As a last resort, you have the option to initiate a lawsuit or file a case against the electric utility company Pacific Gas and Electric Company (PG&E) within the Small Claims Court or the appropriate legal court.
Before pursuing legal action against PG&E, it is advisable to seek legal counsel or consultation from an attorney experienced in utility regulation. Consulting with legal professionals can assist you in effectively presenting your case, understanding the relevant legal statutes and regulations, and navigating potential legal challenges with ease.
Report to address these matters with a focus on the utility services provided by PG&E, ensuring a smoother resolution process for consumers.
- PG&E Power Supply Issues:
- Power Outages (weather, equipment, maintenance, accidents)
- Voltage Fluctuations (over/under-voltage)
- Weather-related outages (storms, wildfires, power line issues)
- Grid Overload and Equipment Failures
- Power Surges (utility switching, faulty wiring)
- Frequency Variations (grid, faulty generators)
- Brownouts and Blackouts
- PG&E Natural Gas Distribution:
- Natural Gas Supply Interruptions
- Gas Leaks and Odor Concerns
- Equipment Problems
- Meter and Utility Services:
- Faulty Meters (inaccurate billing)
- Meter Reading Errors (discrepancies)
- Service Quality Issues (voltage, power quality)
- Connection Problems (intermittent supply, flickering lights)
- Connection/Disconnection Issues (delays, disputes)
- Energy Bills, Payments, and Rebates:
- Billing Errors (miscalculations)
- Payment Problems (online, transaction)
- Bill Disputes (overcharges, disagreements)
- Tariff and Rate Disputes (fairness, transparency)
- Renewable Energy Concerns
- Safety and Other Utility Issues:
- Safety Concerns (exposed wiring, damaged equipment)
- Vegetation Interference (trees near power lines)
- Public Safety Power Shutoffs (PSPS)
- Grid Maintenance and Upgrades
- Human Error and Accidents
Frequently Asked Questions (FAQ)
Q. What is the customer service number of PG&E to submit an electric/power complaint?
A. Dial the outage hotline at 18007435002 or contact PG&E customer care at 18007435000 to report your concerns about electric utility services. To report online scams, fraud, or cybercrime, email PG&E at ScamReporting@pge.com as soon as possible.
Q. What can I do if my complaints are not resolved by the customer service of Pacific Gas and Electric Company (PG&E)?
A. Initially, attempt to contact PG&E’s senior customer service. If your electric utility complaints remain unresolved or you are dissatisfied with the response, consider filing an informal or formal complaint with the California Public Utilities Commission (CPUC), providing comprehensive details of the dispute and relevant facts.
Q. Where can I turn to if my submitted complaint is not resolved or if I am unsatisfied with the final response from CPUC regarding PG&E?
A. In such circumstances:
- First, you can initiate arbitration through Alternative Dispute Resolution (ADR) with the assistance of CPUC’s ADR program or by sending a Notice of Dispute to PG&E. Additionally, you have the option to file a formal complaint with the Federal Energy Regulatory Commission (FERC) to address your dispute through the Dispute Resolution Service (DRS).
- Secondly, you may consider pursuing legal action against PG&E within the Small Claims Court or the appropriate judicial body by filing a lawsuit with the guidance of your legal counsel. Before taking this step, it is advisable to seek advice from a legal expert to explore all available alternatives for negotiating or resolving your disputed case.
Q. How can I monitor power outages in my area?
A. You can receive alerts for power outages or “check the outage status” of the energy supply in your region. If power is not restored within the specified timeframe, report the outage online to PG&E or visit the nearest regional office.
Please note that the use of legal terms may vary depending on the specific context of your complaint and its legal implications.