Reliance Jio Infocomm Limited, operating under the brand name Jio, has revolutionized India’s telecom industry. Known for its affordable pricing and extensive 4G LTE network, Jio provides various services to consumers and businesses nationwide.
Jio’s Services
- Mobile: Jio offers competitive prepaid and postpaid mobile plans featuring unlimited calling, high-speed data, and bundled SMS.
- JioFiber: This service brings high-speed broadband internet into homes, delivering fiber-optic connectivity for seamless streaming, gaming, and work-from-home needs.
- Jio Apps: Jio’s suite of apps provides entertainment (JioCinema), music (JioSaavn), cloud storage (JioCloud), and more.
Complaint Escalation
If you face any issues with Jio services, here’s the typical complaint escalation process:
- Jio Customer Care: Contact the helpline number or use the MyJio app for initial support.
- Appellate Authority: If your issue remains unresolved, you can contact the regional Appellate Authority of Jio.
- Nodal Officer: If still unresolved, escalate the complaint to appointed Nodal Officers per the guidelines of the Telecom Regulatory Authority of India (TRAI).
Contact details for the Appellate Authority and Nodal Officer are available on Jio. First, register your Jio complaint to customer care representatives or online support.
