Bharatpur Electricity Services Limited (BESL), a fully-owned subsidiary of CESC Limited, is a distribution franchisee of Jaipur Vidyut Vitaran Nigam Limited (JVVNL). It serves in almost all regions of Bharatpur City.
Have complaints about BESL electricity services? You can contact BESL by calling the toll-free helpline number or by submitting your complaint on BESL’s online portal.
Please note: For violations of consumer rights by BESL, you can also file a complaint with the National Consumer Helpline (NCH), a national consumer protection authority under the Department of Consumer Affairs, or take your case to the National Consumer Disputes Redressal Commission (NCDRC).
Level 1: Customer Care, BESL Electricity Board of Bharatpur
For any electricity-related concerns, including no power supply, billing errors, service issues, transformer or fuse problems, or other issues, you can contact BESL officials and the customer service center. Use the contact methods and helpline numbers provided below.
- BESL Electricity Complaint Number: 18001021912
- Customer Care Number: 18002001912
- WhatsApp: +917230044001 or +917230044002
- Complain online to BESL: file a complaint (cescrajasthan.co.in)
For other electricity services, you may call at +911413532000 with your consumer ID.
When submitting your complaint, please provide the following information:
- BESL Connection number (if applicable)
- Type of complaint
- Detailed description of the issue, along with any relevant photographs or documents, such as bill copies for billing-related complaints
For bill payment corrections or accessing online services, please visit the BESL customer portal.
If your issue remains unresolved, you may escalate your grievance to the Consumer Grievance Redressal Forum (CGRF).
Level 2: Escalate to Consumer Grievance Redressal Forum (CGRF), BESL
If you are not satisfied with the final resolution or if your complaint is not resolved within 30 days by the Internal Grievance Redressal Cell (IGRC) of BESL, you can escalate the matter by lodging a grievance with the Electricity Consumer Grievance Redressal Forum (CGRF).
Additionally, you may also contact the Head CRM (Customer Relations Manager) and the CEO of the BESL Corporate Office (email to ceo_cescrajasthan@rpsg.in) to raise your electricity service grievances.
Please note: You must file your grievance within 30 days from either the end of the resolution period or from the date you received the final response from BESL, whichever comes first.
Level 3: Appeal to Electricity Ombudsman
According to the RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman, and Consumer Advocacy) Regulations, 2021, you have the right to appeal to the Electricity Ombudsman if:
- Your complaint with the CGRF of BESL was not resolved within 45 days.
- You are dissatisfied with the resolution proposed by the CGRF.
- The resolution from the CGRF is incomplete or only partially addresses your complaints.
In such cases, you can escalate your grievance against BESL to the Electricity Ombudsman of Rajasthan.
Note: You must submit your appeal to the Electricity Ombudsman within 30 days of receiving the final decision from the CGRF.
Please note: There is no charge for making a representation to the Electricity Ombudsman, and you do not need a lawyer. However, assistance from the Consumer Advocacy Cell is available if required.
If you are not satisfied with the final order of the Electricity Ombudsman, you may approach the High Court of Rajasthan or the Appellate Tribunal for Electricity, particularly for issues concerning commercial licenses or specific legal matters.
Frequently Asked Questions
Q 1. How can I contact BESL for electricity-related concerns?
A. You can contact BESL by calling the toll-free helpline number 18001021912 or 18002001912.
Q 2. What information do I need to provide when submitting a complaint to BESL?
A. When submitting a complaint to BESL, please provide your BESL Connection number (if applicable), type of complaint, and a detailed description of the issue, along with any relevant photographs or documents, such as bill copies for billing-related complaints
Q 3. How can I escalate my complaint if it is not resolved by BESL’s Internal Grievance Redressal Cell (IGRC)?
A. If your complaint is not resolved within 30 days by BESL’s Internal Grievance Redressal Cell (IGRC), you can escalate the matter to the Consumer Grievance Redressal Forum (CGRF). Additionally, you may contact the Head CRM and the CEO of the BESL Corporate Office at ceo_cescrajasthan@rpsg.in.
Q 4. What are my options if I am not satisfied with the resolution provided by the Consumer Grievance Redressal Forum (CGRF) of BESL?
A. According to the RERC Regulations, 2021, you can appeal to the Electricity Ombudsman if your complaint with the CGRF of BESL is not resolved within 45 days, dissatisfied with the resolution proposed by the CGRF, or if the resolution from the CGRF is incomplete or only partially addresses your complaints.
Q 5. What should I do if I am not satisfied with the final order of the Electricity Ombudsman?
A. If you are not satisfied with the final order of the Electricity Ombudsman, you may approach the High Court of Rajasthan or the Appellate Tribunal for Electricity, especially for issues concerning commercial licenses or specific legal matters. There is no charge for making a representation to the Electricity Ombudsman, and you do not need a lawyer. Assistance from the Consumer Advocacy Cell is available if required.
