Uttarakhand Power Corporation Limited (UPCL) is a public electricity distribution company in Uttarakhand. It serves three zones, Garhwal, Kumaon, and Kumaon including districts of Almora, Bageshwar, Chamoli, Champawat, Dehradun, Haridwar, Nainital, Pauri Garhwal, Pithoragarh, Rudraprayag, Tehri Garhwal, Udham Singh Nagar, and Uttarkashi.
Have complaints about UPCL electricity services? You can report them by calling the toll-free helpline number or by submitting your complaint through UPCL’s online portal.
Please note: For violations of consumer rights by UPCL, you can also file a complaint with the National Consumer Helpline (NCH), a national consumer protection authority under the Department of Consumer Affairs, or appeal to the National Consumer Disputes Redressal Commission (NCDRC).
Level 1: Customer Care, UPCL Electricity Board of Uttarakhand
For any electricity-related issues such as power outages, billing errors (higher amounts), service interruptions, transformer or fuse problems, or other electrical concerns, you can report your issues to UPCL officials and the customer support center. Use the contact methods and helpline numbers provided below to lodge your complaints.
- UPCL Electricity Complaint Number: 1912, 18004190405
- Customer Care: Call 0135-2760911 (power theft)
- Email: customercare@upcl.org, epayment@upcl.org
- Complain online to UPCL: file a complaint
When submitting your complaint, please include the following details:
- UPCL Connection number (if applicable)
- Type of complaint
- A detailed description of the issue, along with any relevant photographs or documents, such as bill copies for billing-related complaints
For bill payment corrections or access to online services, please visit the UPCL customer portal.
If your previous complaints have not been resolved, you can escalate the matter by providing the reference or acknowledgement ID to UPCL’s Internal Grievance Redressal Cell (IGRC).
If the issue remains unresolved, you can further escalate your grievance to the Consumer Grievance Redressal Forum (CGRF).
Level 2: Escalate to Consumer Forum (CGRF), UPCL
If your initial complaints to UPCL Customer Service or the Internal Grievance Redressal Cell (IGRC) have not been addressed within 60 days, escalate the case to the Consumer Grievance Redressal Forum (CGRF).
To file a grievance, follow these steps:
- CGRF grievance form: Obtain the form from the UPCL office or write a grievance letter on plain paper.
- Include Supporting Documents: Ensure all required supporting documents are included with your application.
- Submit the Form: Submit the completed form and documents.
You can submit your written grievance form to your nearest CGRF Forum at zonal or circle offices.
Upon successful submission, you will receive a receipt or a grievance number (reference number) for your complaint. Keep this number handy for future reference or escalation if the issue is not resolved.
Please note: You must file your grievance within 30 days from either the end of the resolution period or from the date you received the final response from UPCL, whichever comes first.
Contact Details of UPCL
Contact details to lodge your grievance with CGRF:
| Regional CGRF Forum, UPCL | Address, E-mail, and Phone No. |
|---|---|
| Dehradun | Address: Consumer Grievances Redressal Forum, UPCL, VCV Gabar Singh Urja Bhawan, Kanwali Road, Dehradun. Pin-248001. Phone: 01352763672, 01352763675 |
| Srinagar (Garhwal) | Address: Consumer Grievances Redressal Forum, UPCL, Superintending Engineer Office/ Campus, Inter College Road, Srinagar (Garhwal), Pin-246174. Phone: 01346252137 |
| Haldwani | Address: Consumer Grievances Redressal Forum, UPCL, Kumaon Zone, 132 KV Substation Campus, Near C.E.(Distribution) office, P.O. Kathgodam (Haldwani), Nainital. Phone: 05946266223 Email: cgrf.kumaoun@gmail.com |
| Rudrapur | Address: Consumer Grievances Redressal Forum, UPCL, 33 kV Electricity Substation, Sector-2 SIDCUL, Pantnagar, Rudrapur, Pin-263153. Phone: 05944240503 Email: cgrfrudrapur@gmail.com |
| Uttarkashi | Address: Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Division premises, Ladari, Uttarkashi, Pin Code – 249193. |
| Haridwar | Address: Consumer Grievances Redressal Forum, UPCL, Industrial Area, Hill By-Pass Road, Haridwar, Pin- 249401. Phone: 01334265389 |
| Karanprayag | Address: Consumer Grievances Redressal Forum, UPCL, Office Near Badrinath National Highway-58, Gauchar (Bhatnagar), District-Chamoli, Pin-246429. |
| Almora | Address: Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Division, 33/11 Sub-Station Campus, Lakshmeshwar, Almora, Pin – 263601. |
| Pithoragarh | Address: Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Circle premises, Baderwala, Pithoragarh, Pin-262501. |
Level 3: Appeal to Electricity Ombudsman, Uttarakhand
As per the UERC (Electricity Supply, Consumer Grievance Redressal Forum, and Electricity Ombudsman) Regulations, you have the right to appeal to the Electricity Ombudsman if:
- Your complaint with the CGRF of UPCL was not resolved within 60 days.
- You are dissatisfied with the resolution proposed by the CGRF.
- No resolved or only partially addressed your complaints.
In such cases, you can escalate your grievance against Uttarakhand Power Corporation Limited to the Electricity Ombudsman of Uttarakhand.
You must submit your appeal to the Electricity Ombudsman within 30 days of receiving the final decision from the CGRF.
Note: There is no charge for making a representation to the Electricity Ombudsman, and you do not need a lawyer to file your complaint. Assistance from the Consumer Advocacy Cell is available if required.
Still, not satisfied with the final order? You may approach the High Court of Uttarakhand or the Appellate Tribunal for Electricity, particularly for issues concerning commercial licenses.
Frequently Asked Questions
Q. How can I file an electricity-related complaint with UPCL?
A. You can report any issues such as power outages, billing errors, and service interruptions to UPCL by calling their toll-free helpline at 1912 or 18004190405, emailing customercare@upcl.org, or through the online complaint portal on the UPCL website.
Q. What details should I include when submitting a complaint to UPCL?
A. When filing a complaint, include your UPCL connection number (if applicable), the type of complaint, and a detailed description of the issue. Attach relevant photographs or documents, such as copies of your bill if the complaint is billing-related.
Q. What should I do if my complaint to UPCL remains unresolved?
A. If your complaint is not resolved by UPCL’s customer service, you can escalate the issue to the Internal Grievance Redressal Cell (IGRC). You can further escalate to the Consumer Grievance Redressal Forum (CGRF) if there’s still no resolution.
Q. How do I escalate a complaint to the Consumer Grievance Redressal Forum (CGRF)?
A. If your issue isn’t addressed within 60 days by UPCL, obtain a grievance form from the UPCL office or write a letter on plain paper. Include all necessary supporting documents and submit the form and documents to your nearest CGRF Forum at zonal or circle offices.
Q. What is the next step if the CGRF does not resolve my complaint?
A. If the CGRF does not resolve your complaint within 60 days or if you are dissatisfied with the resolution, you can appeal to the Electricity Ombudsman of Uttarakhand. You must file this appeal within 30 days of receiving the final decision from the CGRF.
Q. Are there any charges for filing a complaint with the Electricity Ombudsman in Uttarakhand?
A. No, there is no charge for making a representation to the Electricity Ombudsman, and you do not need a lawyer to file your complaint. Assistance from the Consumer Advocacy Cell is available if required.
