TPSODL – Helplines of Electricity Complaint for the Consumers of TP Southern Odisha Electricity Distribution Ltd

TP Southern Odisha Electricity Distribution Ltd (TPSODL) is jointly owned by the state government of Odisha and Tata Power. It has more than 23 lakh customers who are getting electricity services from this distribution company.

Many times, customers have to face power supply outages, failures of transformers, electricity bill issues, and other service-related issues. You can use the verified helpline numbers to register your complaints.

You can call the toll-free customer care number, e-mail, or WhatsApp, or can also register online electricity complaints with the respective department of the Electricity Board. All information is verified by us. So, you can use these helplines to get redressal of your issues.

Circles and Divisions of TPSODL in Southern Odisha:

Tips – if your electricity complaint is not redressed by the TPSODL then you can approach the CGRF forum, and Electricity Ombudsman, Odisha.

Helplines of TP Southern Odisha Electricity Distribution Ltd (TPSODL) for the Complaint about Electricity Services

TPSODL has provided various customer care numbers, e-mails, WhatsApp numbers, and an online complaint portal to register electricity complaints. You can use these available helplines to resolve your issue.

Toll-Free Customer Care Numbers and Helplines of TPSODL Electricity Board in Odisha:

Tips – If your electricity complaint is not resolved or unsatisfied then you can lodge a grievance to the CGRF forum, TPSODL.

Portals of TPSODL, Odisha to Register Online Complaint with Electricity Board, South Odisha

Customers can register online electricity complaints using the portals of the TPSDOL. So, you can use the information below to resolve your issues.

Important Links of the TPSODL to Lodge Online Electricity Complaint with Respective Electricity Board in South Odisha:

E-mail For Complaints:

Alternative Options:

Procedure:

• Visit the above link for online electricity complaints.
• Fill out the required information.
• Submit the complaint and note down the reference number to track the status.

Tips – If unsatisfied or the complaint is not resolved, you can lodge a grievance to the CGRF forum, TPSODL.

Online Electricity Services:

Lodge Grievance to the Consumer Grievance Redressal Forum, TPSODL

If your electricity complaint is not resolved within the given time limit or unsatisfied with the final resolution of the TPSODL then you have the option to lodge a grievance to the Consumer Grievance Redressal Forum, TPSODL.

Procedure:

• Download the grievance form of the CGRF forum, TPSODL:
  • Download (Grievance Form)
• After registering a complaint to the Divisional office of level 3 you can lodge a grievance to CGRF.
• Mention the Complaint number that was previously registered to TPSODL
• Fill out or write the application in the given format of Annexure V in the form.
• Attach all the required documents.
• Submit it to the official address of the CGRF Forum.

Address and Contact Details of the CGRF Forum, TPSODL

Tips – If your grievance is not resolved within 30 to 45 days or unsatisfied with the final order of the CGRF Forum then you can approach the Electricity Ombudsman, Odisha.

File a Petition to the Electricity Ombudsman (OERC), Odisha

The Electricity Ombudsman is established under the Odisha Electricity Regulatory Commission (OERC). It takes cases that were not resolved within 30 to 35 days or unsatisfied with the final order of the CGRF Forum of TPSODL.

You must file the petition within 30 days after the response of the expiry time limit of the CGRF forum. Follow the procedure below to file a successful petition.

Procedure:

• Download the petition form from the Electricity Ombudsman:
  • Download (Appeal Form)
• Fill out the required information and attach documents.
• Attach a copy of the submitted application form to the CGRF forum.
• Attach the response to the CGRF forum (If any).
• Submit it at the official address of the Electricity Ombudsman in Odisha.

Official Address and Contact Details of the Electricity Ombudsman

• Address: The Ombudsman, Ombudsman-II, Qrs. No. 3R-2(S), GRIDCO Colony, P.O. Bhoinagar, Bhubaneshwar – 751022, Dist. – Khordha, Odisha
• Phone: 0674-2543825
• Fax: 0674-2546264
• E-mail: ombudsmantwo@gmail.com

Tips – If you are unsatisfied with the final order of the Electricity Ombudsman you have the option to approach the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.

Types of Electricity Complaints

File complaints to the Electricity Department of TPSODL for the redressal of these issues:

Frequently Asked Questions about TP Southern Odisha Electricity Distribution Ltd

Q. What is the toll-free electricity customer care number of TPSODL?
A. The electricity customer care number of TPSODL is – 1912, 18003456797 to register a complaint anytime 24×7 with the Board/Department.

Q. What is the WhatsApp number of TPSODL to register complaints about Electricity issues?
A. WhatsApp number of TPSODL is – +917777002375 to register power supply outage complaints.

 What are the higher authorities of the TPSODL to lodge grievances?
A. The higher authorities are the Consumer Grievance Redressal Forum, TPSODL where you can lodge a grievance against the orders of the TPSODL then you can file a petition to the Electricity Ombudsman, Odisha.

Q. Where can I track the outgoing or scheduled power supply outage by TPSODL?
A. You can track the ongoing or scheduled power supply outage by clicking ‘Urja Mitra TPSODL‘ where you select your region to know the current status in your zone.

References

• TP South Odisha Distribution Limited
• Consumer Grievance Handling Procedure of OERC
• Complaint handling procedure, TPWODL
• Procedures and practice directions, Odisha Electricity Regulatory Commission