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TPCODL Helplines: How to File an Electricity Complaint to TP Central Odisha Electricity Distribution Limited?

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TP Central Odisha Electricity Distribution Limited (TPCODL) is a joint venture between Tata Power and the Government of Odisha (Central Electricity Supply Utility of Odisha (CESU)).

TPCODL provides electricity services in Bhubaneswar (Electrical Circle – I and II), Cuttack, Paradip, Dhenkanal, Puri, Khurda, Nayagarh, Balangir, Boudh, Kandhamal, Keonjhar, Kendrapara, Kalahandi, Bargarh, and Sambalpur.

Have complaints about TPCODL services? You can contact customer support by dialling the toll-free electricity helpline number or submitting a complaint online to TPCODL.

Common issues that TPCODL customers have reported:

  • Bill Disputes: Inaccurate electricity bills, incorrect meter readings, and issues with bill payment processes.
  • Street Lighting: Malfunctioning street lamps, broken bulbs, under-lit areas, or inadequate street lighting.
  • No Power Supply: Frequent power cuts, transformer failures, and general disruptions in the electricity supply.
  • Safety Issues: Concerns about unsafe wiring, broken live service lines, electricity theft, exposed electrical cables, and other potential hazards.

At Complaint Hub, we have provided the grievance redressal mechanism for lodging complaints to TPCODL and its Consumer Grievance Redressal Forum (CGRF), consistent with the guidelines established by the Odisha Electricity Regulatory Commission (OERC).

Please note: In cases of consumer rights violations by TPCODL, you may complain to the National Consumer Helpline (NCH), a national consumer protection authority, under the Department of Consumer Affairs, or with the National Consumer Disputes Redressal Commission (NCDRC).

Flow Chart for grievance redressal mechanism of TPCODL Central Odisha Electricity Board
Flow Chart for grievance redressal mechanism of TPCODL Central Odisha Electricity Board

Level 1: File a Complaint to Customer Care, TPCODL Electricity Board

For complaints such as no power supply, billing issues, electricity outage, fuse or transformer failure, or any other electricity service-related matters, you can contact TPCODL officials and the customer care center through these customer care helpline numbers and other contact methods.

When filing a complaint, please include the following details:

  • TPCODL Connection number (if applicable)
  • Nature of the complaint
  • Description of the issue, with attached photos or documents, such as bill copies for billing-related concerns
  • Additional supporting documents or evidence that could assist in resolving your issue.

To manage any payment/billing corrections or to access online services, please visit the TPCODL customer portal (Mobidyut).

For complaints about corruption, unethical practices by employees, or other misconducts, lodge your complaint to the designated Vigilance Officer using the contact details below:

Designation Vigilance Officer, TPCODL
Phone Number +91742541057
WhatsApp +917077009666
E-mail vigilance@tpcentalodisha.com

If your previous complaints have not been satisfactorily resolved, escalate the matter by providing the reference ID to the Internal Grievance Redressal Cell (IGRC) of TPCODL.

Please note: If your complaints escalated to IGR Cell are not resolved, email your concerns to grievance@tpcentralodisha.com with the ticket/reference ID.

Still not resolved? Lodge a grievance to the Consumer Grievance Redressal Forum (CGRF).

Level 2: Lodge a Grievance to Consumer Forum (CGRF), TPCODL

If your previous complaints with the Customer Service at TPCODL are not resolved within 15 working days, escalate it by lodging a grievance to the Consumer Grievance Redressal Forum (CGRF).

The TPCODL Forum functions under the OERC Distribution (Condition of Supply) Code, 2004.

Required details to file a grievance include:

  • Grievance form or written complaint on plain paper
  • Consumer Number and contact details of the complainant
  • Reference Number of the previous complaint (TPCODL or CESU)
  • Attach copies of the previous complaints that were filed to SDO/EE or another officer (also with copies of the reply, if any).
  • Desired resolution or relief
  • Supporting documents for your claim
  • Signed declaration form

Note: The grievance must be submitted within 30 days after the resolution period has expired or upon receiving the final response from TPCODL (whichever occurs first).

Contact Details of CGRF Forum

Contact details to lodge your grievance with CGRF:

CGRF Circle, TPCODL Phone No., Email, and Address
Bhubaneswar Phone No.: +916742562272
Email: president_grf1@yahoo.in
Address: Consumer Grievance Redressal Forum, TPCODL, Plot No – 1789/4898, New Street, Nuasahi, Nayapalli, Unit 8, Bhubaneswar-751012
Cuttack Phone No.: +916712950685
Email: grfctc@cesciorissa.com
Address: Consumer Grievance Redressal Forum, TPCODL, 3R-1, CESCO Colony, At Badambadi, Arundeo Nagar, Cuttack – 753012
Dhenkanal Phone No.: +916762227527
Email: grfdkl@yahoo.com
Address: Consumer Grievance Redressal Forum, TPCODL, Kathagada Sahi, Near NH 55 Bypass Square, Dhenkanal – 759001
Paradeep Phone No.: +916722211366
Email: grfcesupdp@gmail.com
Address: Consumer Grievance Redressal Forum, TPCODL, At Pitambarpur, PO – Bhutamundai, Via: Kujanga, Jagatsinghpur – 754141
Khurda Phone No.: +916755221529
Email: presidentgrfkhurda@gmail.com
Address: Consumer Grievance Redressal Forum, TPCODL, Quarter No 3R/1, TL.C.C Colony, Khurda – 752055

Please note: If the resolution provided by the CGRF is unsatisfactory, you can escalate your complaint to the Electricity Ombudsman within 30 days of receiving the CGRF’s final decision.

Level 3: Appeal to Electricity Ombudsman, Odisha

As per the OERC (Electricity Supply Code and Standards of Performance of Distribution Licensees) Regulations, you may appeal to the Electricity Ombudsman if:

  • Your grievance with the CGRF of TPCODL is not resolved within 45 days.
  • You are not satisfied with the resolution provided by the CGRF.
  • The resolution from the CGRF is partial or incomplete.

In such cases, you can file a complaint against Tata Power Central Odisha Distribution Limited with the Electricity Ombudsman of Odisha.

Your complaint must be filed with the Electricity Ombudsman within 30 days of receiving the final decision from the CGRF.

Note: This representation is free of charge, and legal representation is not required. However, you may seek assistance from the Consumer Advocacy Cell.

Still not satisfied with the final order of the Electricity Ombudsman? You can approach either the High Court of Odisha or the Appellate Tribunal for Electricity (for commercial/license disputes).

Frequently Asked Questions

Q. What is the TPCODL customer care number for immediate issues like power outages or billing discrepancies?

A. You can contact TPCODL customer care by dialing the toll-free numbers 1912, 18003457122, or +916742391110. You can also send a message via WhatsApp to +919937875999 for issues related to electricity bills. For online complaints, email customercare@tpcentralodisha.com.

Q. What details are required when filing a complaint with TPCODL?

A. When filing a complaint, please provide your TPCODL Connection number (if applicable), the nature of the complaint, a detailed description of the issue with photos or documents (like bill copies for billing issues), and any additional supporting documents that could help resolve the issue.

Q. What should I do if my complaint to TPCODL customer care is not resolved satisfactorily?

A. If your complaint is not resolved satisfactorily, you can escalate the issue by providing the reference ID to the Internal Grievance Redressal Cell (IGRC) of TPCODL at grievance@tpcentralodisha.com.

Q. How do I file a grievance with the Consumer Grievance Redressal Forum (CGRF) of TPCODL?

A. If your issue is not addressed within 15 working days by TPCODL Customer Service, file a grievance with the CGRF by providing a grievance form or written complaint, consumer number, contact details, reference number of prior complaints, desired resolution, supporting documents, and a signed declaration form. Contact details for various CGRF offices are provided above.

Q. What are my options if the resolution provided by the CGRF is unsatisfactory?

A. If the resolution from the CGRF does not meet your expectations, you can escalate your complaint to the Electricity Ombudsman of Odisha within 30 days of receiving the CGRF’s final decision. Representation to the Ombudsman is free of charge.

Q. What can I do if I am still not satisfied after appealing to the Electricity Ombudsman?

A. If the final order from the Electricity Ombudsman does not resolve your issue, you have the option to approach either the High Court of Odisha or the Appellate Tribunal for Electricity, particularly for commercial or license disputes.


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