The Municipal Commissioner is the administrative head of the Thane Municipal Corporation. If your lodged complaints are not resolved to your expectation at level 2 by the concerned Deputy Commissioner then you can escalate this grievance to the Municipal Commissioner or Second Appellate Officer of Thane Mahanagarpalika at level 3.
Have you already lodged your complaint at level 1 and level 2? If not, first submit your grievance to:
- Level 1: Thane Municipal Corporation
- Level 2: Deputy Municipal Corporation, TMC
File a Complaint
You can email, use the IGRS portal, or write a grievance letter to escalate your disputed matter or unresolved complaint to the Commissioner or Mayor with the following details:
- Your name and address
- Reference ID of submitted complaint
- Copy of Acknowledgement receipt (if submitted offline)
- Property Tax ID (If the matter belongs to property tax)
- Reason for dissatisfaction (if received a response)
- Description with supporting documents and copies of response (if any)
Municipal Commissioner, Thane Mahanagarpalika
Send your written complaint letter with relevant documents to the appointed Municipal Commissioner, TMC at Headquarters or through email.
Contact or send to: Municipal Commissioner, TMC,
- Address: Thane Mahanagarpalika, 2nd Floor, Mahapalika Bhavan, Chandan Wadi, Pachpakhadi, Thane 400602.
- Phone No.: +912225336523, +912225861515
- Email: mc@thanecity.gov.in
Tip: After the successful submission of your complaint letter at reception or the Public Grievance Cell of TMC Head Office, ask for the acknowledgement receipt as proof.
Note: Still not resolved or dissatisfied with the response? In this case, you can lodge a public grievance against Thane Mahanagarpalik through Aaple Sarkar (Integrated Grievance Redressal System – IGRS) to the State Appellate Authority of the Ministry of Urban Local Bodies, Govt. of Maharashtra.
Procedure
Additionally, you may also visit the TMC portal thanecity.gov.in and follow the procedure to re-open the submitted complaint online:
- Visit the citizen login page of https://thanecity.gov.in/ and register or log in using the credentials.
- Select online citizen services then grievance status from the dashboard menu.
- Enter the reference number or grievance ID and track the status.
- If not resolved then request to re-open the grievance online.
- Finally, track your submitted complaint again to know the progress.
Additional Municipal Commissioner, TMC
Phone number, email, and other contact details of Addl. Municipal Commissioner of Thane Municipal Corporation:
| Designation, TMC | Contact Details |
|---|---|
| Additional Commissioner (1) | Phone: +912225375468 E-Mail: admc@thanecity.gov.in |
| Additional Commissioner (2) – Gen. Admin. | Phone: +912225410571 E-Mail: admc2@thanecity.gov.in |
Frequently Asked Questions:
Q1: How can I complain to the Municipal Commissioner of Thane Municipal Corporation (TMC)?
A1: You can lodge your citizen complaint to the Municipal Commissioner of Thane Municipal Corporation (TMC) using the following contact details:
- Address: Thane Mahanagarpalika, 2nd Floor, Mahapalika Bhavan, Chandan Wadi, Pachpakhadi, Thane 400602.
- Phone Numbers: +912225336523, +912225861515
- Email: Escalate your grievances via email at mc@thanecity.gov.in.
Q2: What can I do if I am still not satisfied with the resolution provided by Thane Municipal Corporation?
A2: If you are not satisfied with the resolution provided by Thane Municipal Corporation, then Lodge a Public Grievance through Aaple Sarkar (Integrated Grievance Redressal System – IGRS) to escalate your complaint to the Nodal Officer of State Appellate Authority of the Department of Urban Local Bodies, Maharashtra.
