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BEST Customer Care Center: Phone Number, Email, and Other Contact Details of Brihanmumbai Electricity Supply & Transport


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Brihanmumbai Electric Supply and Transport (BEST) is a municipal corporation utility responsible for distributing electricity throughout Mumbai. Customers can directly contact the BEST Electricity Board to report concerns such as power outages, transformer issues, billing discrepancies, or any challenges related to the electrical service infrastructure.

To register an electricity complaint, visit the link below:

If your complaints have not been resolved by BEST, you can escalate your complaint through the Customer Care Center or direct them to the relevant officials at the Ward and Circle levels of the Internal Grievance Redressal Cell (IGRC) at BEST:

Contact information for the customer care center at each ward and head office of BEST is provided below for both residential and industrial customers. You can reach the designated engineers or officials via phone, email, or postal communication as provided below.

BEST Fuse Control Center (No Power Supply)

To register a complaint about power outages or no electricity supply:

Fuse Call Center, BEST Customer Care Number & WhatsApp
Colaba Backbay, Nariman Point, Hutatma Chowk, Fort Phone No.: +912222184242, +912222156749
WhatsApp: +918828871643, +918828871649
Masjid Masjid Bunder, Mazgaon Phone No.: +912223474242, +912223454297
WhatsApp: +918828871650
Pathakwadi Girgaon, Kalbadevi, Bhendi Bazar Phone No.: +912222084242, +912222084243
WhatsApp: +918828879653, +918828847565
Tardeo Mumbai Central, Nagpada, J.J. Hospital, Opera House, Nepean Sea Road, Breach Candy Hospital, Mahalaxmi, Haji Ali, Tardeo Phone No.: +912223094242, +912223018169
WhatsApp: +918828847566, +918828871647
Suparibaug Acharya Donde Marg (S), Elphinstone (E), Shirodkar Mandai Footpath, Sewree Stn. (E), Borgess Road, Mazgaon, Mumbai Central (E), Lalbaug, Kala Chowky, Byculla Phone No.: +912224114242, +912224161217
WhatsApp: +918828871641
Dadar Parel, Sewree, Acharya Donde Marg (N), Matunga (E), Wadala, Antop Hill, Sion, Chunabhatti Phone No.: +912224124242, +912224124993
WhatsApp: +918828847563, +918828871648
Worli Prabhadevi, Tardeo, N.M. Joshi Marg, Worli, Shivaji Park (E), Haji Ali, Lower Parel (W) Phone No.: +912224954242, +912224953363
WhatsApp: +918828847567
Mahim Sitladevi Temple, Dharavi, S.V.S. Marg, Matunga(W), Mahim, Kohinoor Mill Tilak Bridge, (Left Side) Phone No.: +912224444242, +912224314242
WhatsApp: +918828871644, +918828871657
Dharavi Dharavi, Kataria Bridge Phone No.: +918657448060, +918657448061
WhatsApp: +918828871659, +918828871660

BEST Divisional Ware Office

Contact details to register a complaint at the helpdesk of Customer Care Ward Office of BEST:

Division Office, BEST Customer Care Number & Email
Divisional Engineer (A) Ward Email:
Phone No.: +912222799513+918657906861
Divisional Engineer (B) Ward Email:
Phone No.: +912222049721+918657906862
Divisional Engineer (C) Ward Email:
Phone No.: +912222071718+918657906864
Divisional Engineer (D) Ward Email:
Phone No.: +912223026718+918657906865
Divisional Engineer (E) Ward Email:
Phone No.: +917304456201, +918657906866
Divisional Engineer (FS) Ward Email:
Phone No.: +912224190726+918657906867
Divisional Engineer (FN) Ward Email:
Phone No.: +912224190646+918657906869
Divisional Engineer (GS) Ward Email:
Phone No.: +912224194551+918657906870
Divisional Engineer (GN) Ward Email:
Phone No.: +912224194515+918657906871

You can complain to BEST by using these contact details of the Customer Care Center at the ward and divisional offices.

If you still have unresolved complaints, you can escalate them to the Head/Corporate Office of BEST, particularly for issues related to business or commercial disputes.

Head Office, BEST

Contact details of the Head Office:

Designation Managing Director, BEST
Phone Number 02222799528
Address Headquarters, BEST Undertaking 2nd Floor, Multistoried Bldg., Electric House, BEST Marg, Colaba, Mumbai – 400001.

If your electricity complaints are not addressed at the head office, you can escalate them to the Electricity Ombudsman of Maharashtra.

For commercial disputes involving BEST, you can approach the Maharashtra Electricity Regulatory Commission (MERC). Additionally, you have the option to file an appeal with the Appellate Tribunal for Electricity (APTEL).


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