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BMC Helplines: How to register a complaint to Brihanmumbai Municipal Corporation?

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The Brihanmumbai Municipal Corporation (BMC), also known as the Municipal Corporation of Greater Mumbai (MCGM), is the governing civic body of Mumbai established under the Bombay Municipal Corporation Act of 1888.

BMC is responsible for the civic infrastructure, water supply, sewerage/sanitation, solid waste management, street lighting, health & education, taxation, and public administration of the city and some suburbs.

Administratively, Mumbai is divided into six zones and further subdivided into 24 wards, each headed by an Assistant Commissioner. These are departments of the BMC about which citizens initially register a complaint at the grievance redressal cell.

  • Emergency Operation Centre (Disaster Management Department)
  • Fire Department
  • IT and Health Services Department
  • Building & Factories, and Garden & Trees Department
  • Storm Water Drainage (SWD) Department
  • Drainage and Sewerage Operations Department
  • Markets, License, A.C.(Estates), and Maintenance Department
  • Solid Waste Management (SWM) Department
  • Water Control and Reservoir Management
  • Enterprise Service Management

Please noteFor the violation of consumer rights related to utility services such as water supply or electricity services, you can complain against BMC-Mumbai to the National Consumer Helpline (NCH), Department of Consumer Affairs.

Flow Chart for grievance redressal mechanism of Brihanmumbai Municipal Corporation
Flow Chart for grievance redressal mechanism of Brihanmumbai Municipal Corporation

How to File a Complaint to Brihanmumbai Municipal Corporation?

According to the citizen charter of the BMC, the grievance redressal mechanism is divided into three levels:

  • Level 1: File a complaint to the Grievance Cell, BMC.
  • Level 2: Escalate to the Zonal Municipal Commissioner.
  • Level 3: Lodge your grievance to the Municipal Commissioner of BMC.

If still unresolved, lodge a public grievance with the Appellate Officer of the Urban Development Department, Government of Maharashtra.

BMC Citizen Helpline Number

You can contact the integrated Municipal Civic Call Center or dial the toll-free helpline number to register a citizen complaint regarding municipal services with BMC.

If you have complaints regarding cleanliness, call the BMC complaint number “+912224935687” or send an email to cleanmumbai.report@gmail.com.

File a Complaint Online

Citizens can also submit their civic complaints online to the Brihanmumbai Municipal Corporation through a grievance form or the citizen services portal.

Online Grievance to BMC Mumbai
Online Grievance to BMC Mumbai

Required details to make a complaint:

  • Name and Address
  • Locality
  • Department (if known)
  • Nature of the complaint
  • A detailed description of the issue, including the specific location
  • Supporting documents, images, etc., if available.

Register your complaint here:

Complain online to BMC-Mumbai File a complaint
Online Services portal.mcgm.gov.in

For complaints related to encroachment, file your complaint to “Removal of Encroachment Department“. For help & grievances, you can also email to help.retms@gmail.com.

Note: The phone numbers of the Wards control room and zones are provided below. You can use these contact details to escalate the unresolved matter to the respective assistant commissioner.

If still, not resolved, you may write a grievance letter to the grievance cell of the municipal commissioner.

Write to Municipal Commissioner, BMC-Mumbai

If your complaints are not resolved within the specified timeframe by the relevant head of departments or the Zonal Municipal Commissioner, escalate your concerns directly to the Municipal Commissioner.

With the unique ID or acknowledgement number from your previous complaints (submitted either online or offline), you can send your written complaint to the Commissioner at:

  • Address: Municipal Commissioner’s Office, Brihanmumbai Municipal Corporation, Head Quarter, Mahanagarpalika Marg, Mumbai 400001.
  • Email: mc@mcgm.gov.in

Still unresolved or dissatisfied? If your complaints are not resolved to your satisfaction, file a public grievance against the Brihanmumbai Municipal Corporation with the Appellate Officer of the Department of Urban Development through the “Public Grievance Redressal Portal of Maharashtra” (Aaple Sarkar).

Complaint Letter Format

The format to submit a written complaint to the Municipal Commissioner is provided below, use it to write to the Municipal Corporation.

Date:

To,
Municipal Commissioner’s Office,
Brihanmumbai Municipal Corporation, Head Quarter, Mahanagarpalika Marg, Mumbai 400001.

Subject: Brief description of the issue

Respected Sir/Madam,

I am writing to bring to your attention an issue that I have encountered (describe the nature of the problem, such as water supply, road maintenance, health services, etc.). The problem began on (date) and has caused (describe the impact of the issue).

Details of the Complaint:

  • Location: (Provide the exact location or address where the issue is occurring)
  • Description: (A detailed account of the problem, how it is affecting you or the community)
  • Previous Attempts: (Any previous attempts made to resolve the issue, if applicable)

I trust that the BMC will take prompt action to address this matter. I am attaching any relevant documents or evidence that support my complaint.

Requested Action: (Please specify the action you expect from the BMC, such as repair, inspection, etc.)

Contact Information:

  • Name:
  • Address:
  • Phone Number:
  • Email:

Thank you for your attention to this matter. I look forward to your prompt response and resolution of this issue.

Sincerely, (Your Name)

After submitting your complaint successfully at the BMC Headquarters, Remember to keep a copy of your complaint and any acknowledgement received for your records.

BMC Wards Control Room

Phone Numbers of the ward control room:

Zone-1

Ward Control Room, BMC
Ward A Phone No.: +912222624000, +912222661353
Address: 134 / E, Shahid Bhagat Singh Marg, Near Reserve Bank of, Mumbai – 400001.
Ward B Phone No.: +912223794000, +912223736622
Address: 121, Ramchandra Bhatt Marg, Babulla Tank Cross Lane, Opp J J Hospital, Mumbai – 400009.
Ward C Phone No.: +912222014000, +912222014022
Address: 76, Shrikant Palekar Marg, Chandanwadi, Mumbai – 400002.
Ward D Phone No.: +912223864000, +912223861426
Address: Jobanputra Compound, Nana Chowk, Grant Road (W), Mumbai 400007.
Ward E Phone No.: +912223014000, +912223081471
Address: 10, Shaikh Haffizuddin Marg, Byculla (W), Mumbai – 400008.

Zone-2

Ward Control Room, BMC
Ward F North Phone No.: +912224084000, +912224024353
Address: Plot No.96, Bhau Daji Road, Kings Circle, Matunga (E), Mumbai – 400019.
Ward F South Phone No.: +912224103000, +912224134560
Address: Junction of Dr Ambedkar Marg and Jagannath Bhatankar Marg, Parel, Mumbai – 400012.
Ward G North Phone No.: +912224397888, +912224397800
Address: Harishchandra Yelve Marg, Behind Plaza Cinema, Dadar (W), Mumbai – 400028.
Ward G South Phone No.: +912224224000, +912224305031
Address: Dhanmill Naka, N M Joshi Marg, Mumbai – 400013.

Zone – 3

Ward Control Room, BMC
Ward H East Control Room Number: +912226114000, Contact Number: +912226138900
Address: Plot No 137, TPS IV, Road No 2, Prabhat Colony, Santacruz (E), Mumbai 400055.
Ward H West Control Room Number: +912226444000, Contact Number: +912226422311
Address: Saint Martins Road, Behind Bandra Police Station, Bandra (W), Mumbai – 400050.
Ward K East Control Room Number: +912226847000, Contact Number: +912226816730
Address: Azad Road, Gundavali, Andheri (E), Mumbai – 400069.
Ward K West Control Room Number: N/A, Contact Number: +912226239131
Address: Paliram Road, Near S.V. Road, Opp. Andheri Railway Station, Andheri (W), Mumbai, 400058.

Zone-4

Ward Control Room, BMC
Ward P North Control Room Number: +912228826000, +912228823266
Address: Liberty Garden, Mamlatdar Wadi Marg, Malad (W), Mumbai – 400064.
Ward P South Control Room Number: +912228727000, +912228737000
Address: CTS No 746, Village Pahadi, S V Road, Goregaon (W), Mumbai – 400104.
Ward R Central Control Room Number: +912228931188, +912228946000
Address: R/central ward Chandaverkar Road near Borivali Station Borivali (W).
Ward R North Control Room Number: +912228936000, +912228920247
Address: Municipal Office Building, CTS No 921/7, Dahisar Gaon, Rustomji Colony, Rangnath Keskar Marg, Dahisar (W), Mumbai – 400068.
Ward R South Control Room Number: +912228054788, +912228056000
Address: Mahatma Gandhi Cross Road No 2, Near Sardar V Patel Swimming Pool, Kandivali (W), Mumbai – 400067.

Zone-5

Ward Control Room, BMC
Ward L Control Room Number: +912226505109, +912226505103
Address: Laxmanrao Yadav Market Building, S V Barve Marg, Kurla (W), Mumbai – 400070.
Ward M East Control Room Number: +912225558789, +912225502270
Address: Madhukar Tukaram Marg, Deonar Colony, Govandi, Mumbai – 400043.
Ward M West Control Room Number: +912225284000, +912225225000
Address: Prakash Thorat Marg, Near Natraj Cinema, Chembur, Mumbai – 400070.

Zone-6

Ward Control Room, BMC
Ward N Control Room Number: +912225013000, +912225010161
Address: Jawahar Road, Ghatkopar (E), Mumbai – 400077.
Ward S Control Room Number: +912225954000, +912225947570
Address: Lal Bahadur Shastri Marg, Mangatram Petrol Pump, Bhandup (W), Mumbai – 400078.
Ward T Control Room Number: +912225694000, +912225645291
Address: Lala Devidayal Marg, Near Panch Rasta, Mulund (W), Mumbai 400080.

Reference:

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