On February 11th, 2025, you disconnected the electrical supply subject to account number 0707217610 without prior notice. It was extremely difficult to reach your hotline, and after three hours of trying, I was finally able to contact your team. I was informed that the disconnection was due to an outstanding payment. As I have a solar panel system, you are supposed to pay me for the remaining units. However, you informed me that I needed to pay Rs. 64,000 to reactivate the supply, a charge I was never previously notified about. Although I have already made the payment to restore the supply, I am still unclear as to why I was charged this amount and why I was not informed earlier about any outstanding balance.
Verry poor service
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