Dec.30th.2024
AT&T Store
158 Summit Ave
Circleville,Ohio 43113
Employee: Nate
I had visited Nate and this store prior to Thanksgiving and told him I would return before the end of the year. I’ve had your pre-paid plan for decades. I took a photo of phone I wanted.Nate told me they had 2 in stock hardly no one purchases pre paid phones anymore. The phones would be there until the end of year.
I called store in advance to make sure he was working. I entered store told Nate I was there to purchase phone, walked to prepaid display. Showed Nate phone I’d taken picture of. Nate showed me different phone and said that was the phone i wanted. It was not the one I wanted was a 2023 model. No 2023 models on display. There was a similar model in 2024 version. I chose to purchase the newer version. Nate proceeded to tell me he would have to create a new line, new phone number. He is unable to transfer numbers to pre paid phones. I’m pretty sure I can walk in to any competitors store purchase a phone, take it home and activate on line entering the same phone number. I’d appreciate any assistance as I’ve had this phone number over 20 years and don’t want to change number. Thank you in advance.
Rita Ramey
