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Never received my product

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I bought a mini washing machine spinner machine at Walmart online well they used FedEx to ship it FedEx sent me a picture on my apartment I’m on first floor I seen it I try to get in touch with FedEx I was a thing and a half and now they’re trying to take the money because my bank refunded me my money but now FedEx is saying they’re right and they have proof but where’s the proof if the picture is not my house and I deleted all my information very depressing so now I’m basically out of money it’s like throwing money out the window I would never use FedEx ever again

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