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Regional Office, WBSEDCL: Phone Number and Contact Details of Electricity Customer Care Centers and Regional/Zonal Offices in West Bengal

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West Bengal State Electricity Distribution Company Limited (WBSEDCL) is a public utility company, owned by the Government of West Bengal. Customers of the WBSEDCL electricity board can complain about issues related to power cuts, outages of electricity, high/wrong bills, or other electricity services such as transformer failure, new electricity connection (domestic, industrial, or commercial/business), service line discrepancies, etc.

To report these issues, call the Customer Care Center (CCC), send an email, or visit the nearest sub-station or sub-division to submit a written complaint letter. Customers can also register an online complaint to WBSEDCL.

To register an electricity complaint, visit the link below:

If your submitted complaints at CCC or local sub-divisions are not resolved to your expectations, escalate the grievance to the Internal Grievance Redressal Cell (IGR Cell) of WBSEDCL.

Still, not resolved? Further, you can lodge a public grievance to the Consumer Grievance Redressal Forum (CGRF) of WBSEDCL. Finally, you may file an appeal to the Electricity Ombudsman, West Bengal.

The phone numbers and contact details of the Customer Care Center (CCC) and Divisional/Regional/Zonal Offices are provided below. Customers can complain to WBSEDCL concerning online submitted complaints, if any.

Divisional Office, WBSEDCL

The contact details and helpline numbers of the WBSEDCL Divisional offices of respective divisions are provided below.

While submitting your electricity complaint, provide the following details:

  • Consumer ID (if required)
  • Type of electricity complaint
  • Incident Location
  • Other details related to the power supply

Phone Numbers, Divisions

Contact Numbers for Divisional Offices:

Division, WBSEDCL Phone Number
Behala +913324808368
Garia +913324366383
Baruipur +913324338288
Diamond Harbour +913174257446
Bidhannagar-I +913323374003
Bidhannagar-II +913325767258
Barrackpore +913325920604
Naihati +913325812256
Barasat +913325521788
Basirhat +913217269318
Habra +913216237014
Howra-I +913326376469
Howrah-II +913326708023
Serampore +913326326138
Chandannagar +913326835814
Tarakeswar +913212277734
Arambag +913211256186
Uluberia +9133226610464
Singur +9133226300829
Mogra +9133226844211
Burdwan +913422662437
Memari +913422719258
Durgapore +913432546165
Asansol +913412284811
Katwa +913453255296
Kalna +913454255902
Suri +913462258195
Rampurhat +913461255334
Kharagpur +913222225257
Ghatal +913225255382
Tamluk +913228266165
Midnapore +913222263850
Contai +913220255080
Memari +913422260926
Haldia +9132242751961
Bankura +913242250760
Bishnupur +913244254986
Purulia +913252222209
Kalyani +913325828156
Krishnagar +913472272039
Tehatta +913471250288
Berhampore-I +913482224520
Berhampore-II +913482252794
Malda +913512253437
Uttar Dinajpur +913523252571
Dakshin Dinajpur +913522255532
Jalpaiguri +913561230694
Alipurduar +913564255582
Coochbehar +913582222375
Siliguri Town +913352542863
Siliguri Suburban +913532581005
Kurseong +913542344463
Darjeeling General +913542258138

Regional Office, WBSEDCL

If your lodged complaints are not resolved at divisional offices, escalate the complaint to the Regional Grievance Officer of WBSEDCL.

While submitting your complaint, provide a reference/acknowledgement receipt.

Phone Numbers, Regional Office

Contact Numbers for Regional Offices, WBSEDCL:

Regional Office, WBSEDCL Phone Number
Bidhannagar +913323371490
24-Pgs South +913324230340
24-Pgs North +913325931841
Howrah +913326370458
Hooghly +913326808352
Burdwan +913422662431
Birbhum +913462255383
Midnapore +913222275655
Tamluk +913228266255
Purulia +913252223671
Bankura +913242250271
Murshidabad +913482250923
Nadia +913325824997
Malda +913512220463
Darjeeling +913532544844
Jalpaiguri +913561226747
Raigunj +913523252237

Zonal Office, WBSEDCL

If your lodged complaints are still not resolved, escalate it to the higher authorities at zonal offices with the reference ID of the previous complaint.

Phone Numbers, Zone

Contact Numbers for ZonalOffices, WBSEDCL:

Zone, WBSEDCL Phone Number
Kolkata Zone +913322622641 / +913322622640
Burdwan Zone +913422551743
Midnapore Zone +913222275499
Baharampur Zone +913482517706
Siliguri Zone +913532541401

Further, you approach the Consumer Grievance Redressal Forum (CGRF), an autonomous body of the WBSEDCL.

Finally, you can file a petition or appeal before the Electricity Ombudsman, West Bengal.


Reference

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