Madhyanchal Vidyut Vitaran Nigam Ltd. (MVVNL) is a public utility company that distributes electricity in 19 districts of Uttar Pradesh. It was established in July 2003 as a subsidiary of Uttar Pradesh Power Corporation Ltd. (UPPCL). However, sometimes customers face problems with the power distribution services of MVVNL, such as bill payment, new connection, transformer failure, unresolved higher billing amount, no electricity supply, disrupted service line, etc.
To register an electricity complaint, you can contact the customer service department through a toll-free helpline number or WhatsApp for any queries or grievances. You can also file a complaint online, track a complaint, or apply for compensation for electrical accidents.
- Online:Â File an electricity complaint to UPPCL
- Helpline Number: Call the toll-free number 1912 / 18001800440Â or message on the WhatsApp number +918010924203.
- Email: send an email to cccmvvnl1912@gmail.com
- Sub-Station MVVNL JEs:Â Click to contact
If your lodged complaints remain unresolved within the specified timeframe at the initial level sub-station or the sub-divisional office of MVVNL, please escalate the matter to the Consumer Grievance Redressal Forum (CGRF) of MVVNL. Additionally, you can file a complaint with the Electricity Ombudsman of Uttar Pradesh.
Before this, you should escalate the complaint to the Internal Grievance Redressal Cell through “Jansuwai UP (Samadhan)” to the Executive Engineers of the Divisional Offices of Madhyanchal Vidyut Vitran Nigam Limited.
You may also contact or complain with the designated internal grievance cell at the zonal, circle, and divisional offices of MVVNL via email, phone, or other below-provided contact methods.
Lucknow Zone
Contact details of the Zonal Officers of MVVNL:
| Designation | Chief Engineer, Lucknow Zone |
|---|---|
| Phone Number | +915224044348 |
| gmdlucknowmvvnl@gmail.com |
1. Superintending Engineer (SE), LKO Circles
| Circle | |
|---|---|
| EDC-1 Raebareli | seedcrb@gmail.com |
| EDC-Gola | seedcgola@gmail.com |
| EDC-Hardoi | edchardoi@gmail.com |
| EDC-Lakhimpur | seedclakhimpur@gmail.com |
| EDC-Sitapur | se.stp09@gmail.com |
| EDC-Unnao | edc.unnao.se@gmail.com |
2. Executive Engineer, LKO Divisions
| Division | |
|---|---|
| Raebareli | eeedd1rb@gmail.com |
| Maharajganj | eddmaharajganj366@gmail.com |
| Lalganj | edd3rbl@gmail.com |
| Dalmau | eeedddalmau@gmail.com |
| Salon | eddsalonrbl@gmail.com |
| Unchahar | eeedunchahar@gmail.com |
| Gola | ee.eddgola@gmail.com |
| Mohammadi | ee.eddmdi@gmail.com |
| Palia | ee.eddgola@gmail.com |
| Hardoi | exenedd1hardoi@gmail.com |
| Sandila | eddsandila@gmail.com |
| Shahbad | eddshahabad.hardoi@gmail.com |
| Mitauli | eeedd2lakhimpur@gmail.com |
| Lakhimpur | ee.edd.lakhimpur@gmail.com |
| Nighasan | ee.edd3nighasan@gmail.com |
| Sitapur | eeedd1sitapur@gmail.com |
| Biswa | eddbiswan1017@gmail.com |
| Mehmudabad | edd4sitapur@gmail.com |
| Unnao | division1.unnao@gmail.com |
| Purwa | eeeddpurwa@gmail.com |
| Bangarmau | eddbangarmau@gmail.com |
| Hasanganj | edd5.unnao@gmail.com |
Ayodhya Zone
Contact details of the Zonal Officers of MVVNL:
| Designation | Chief Engineer, Ayodhya Zone |
|---|---|
| Phone Number | N/A |
| fzdzone2007@gmail.com |
SE, Ayodhya Circles
| Circle | |
|---|---|
| Ambedkar Nagar (Akbarpur) | edcakbarpur@gmail.com |
| Barabanki | seedcbarabanki@gmail.com |
| Ayodhya | edcfzd2008@gmail.com |
| Gauriganj | edcgauriganj@gmail.com |
| Sultanpur | edc.sltn@gmail.com |
Bareilly Zone
Contact details of the Zonal Officers of MVVNL:
| Designation | Chief Engineer, Bareilly Zone |
|---|---|
| Phone Number | N/A |
| czebareilly@gmail.com |
SE, Bareilly Circles
| Circle | |
|---|---|
| Badaun | seedcbdn@gmail.com |
| Bareilly | seedcblyr@yahoo.co.in |
| Pilibhit | seedcpilibhit@gmail.com |
| Shahjahanpur | seedcspn@gmail.com |
Devipatan Zone
Contact details of the Zonal Officers of MVVNL:
| Designation | Chief Engineer, Devipatan Zone |
|---|---|
| Phone Number | N/A |
| devipatan2019@gmail.com |
SE, Devipatan Circles
| Devipatan | |
|---|---|
| Bahraich | edcbahraich@gmail.com |
| Balrampur | edcbalrampur@gmail.com |
| Gonda | segonda2010@gmail.com |
These are the official contact details for MVVNL’s Zonal, Circle, and Divisional offices. If you have any complaints, please direct them to the IGR Cell at these MVVNL offices through Jansunwai – UP (Integrated Public Grievance Portal).
Not resolved? You may escalate it to MVVNL’s Head Office.
Head Office, MVVNL
Contact details of the Head Office:
| Designation | Managing Director, MVVNL |
|---|---|
| Phone Number | 18001800440, +915222208737 |
| Fax | 05222208769 |
| cccmvvnl1912@gmail.com | |
| Address | Madhyanchal Vidyut Vitran Nigam Limited, Head Office 4-A, Gokhale Marg, Lucknow – 226001, UP. |
If your issue is not addressed within the specified time frame by MVVNL officials, you can lodge a complaint with the CGRF Forum at the corresponding Circle or Zonal Offices of MVVNL.
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