back to top
Download the ComplaintHub App
Download the ComplaintHub App

MPPKVVCL Help: File an Electricity Complaint of Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Ltd. (MPWZ))


Leave A Review

Quality of service
Customer Service

Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Limited (MPPKVVCL) is a state government-owned utility company responsible for the distribution and retail supply of electricity in the western region of Madhya Pradesh.

If any customer is facing issues with electricity services, can register an electricity complaint with MPPKVVCL. Customers can contact the toll-free customer care number or use the online portal to file a complaint online officially.

You can complain from any divisional offices and circles in Madhya Pradesh including Indore, Ujjain, Dewas, Ratlam, Mandsaur, Neemuch, Shajapur, Agar, Khargone, Khandwa, Burhanpur, Barwani, Alirajpur, Jhabua, and Dhar.

The major issues about which customers can complain are:

  1. Lack of electricity supply
  2. Power outages
  3. Incorrect billing
  4. Disputes regarding payments
  5. Transformer malfunctions
  6. Meter irregularities
  7. Problems with poles or wires
  8. New connection-related concerns

Here’s the process for registering an electricity-related complaint with MPPKVVCL Electricity Board in the western zone of Madhya Pradesh and escalating it to higher authorities such as the Consumer Grievance Redressal Forum (CGRF) of MPPKVVCL and the Electricity Ombudsman of Madhya Pradesh.

Flow Chart for resolution of an electricity complaint in MPPKVVCL
Flow Chart for resolution of an electricity complaint in MPPKVVCL

Level 1: File a Complaint to MPPKVVCL Electricity Board (MP West)

As a domestic customer or industrial/commercial client of the electricity board, you can use these communication methods to register your complaint at the MPPKVVCL call center and zonal offices:

Filing a n electricity complaint to MPWZ
Filing a n electricity complaint to MPWZ

To include in your complaint, please ensure you provide the following information:

  • Connection number (if necessary)
  • Nature of your complaint
  • A detailed description of the issue, including copies of bills for billing disputes
  • Any additional supporting evidence or document you may have

To settle any outstanding bills, kindly proceed to the bill payment section on MPPKVVCL’s official website or use the MPWZ billing desk service as available.

Zonal Customer Care Number

For Customer Care Center (CCC) of Indore and Ujjain Regions:

MPWZ Zone Complaint Number
Indore Region +917316700000
Ujjain Region +917346611000

For other regional offices’ contact numbers, click here.

If your lodged complaints are still not resolved, escalate them to the Internal Grievance Redressal Cell (IGR) of your circle.

Level 2: Escalate to CGRF Forum, MPPKVVCL

If your complaints are still not resolved, you can escalate the matter by writing a grievance letter to the Consumer Grievance Redressal Form of MPPKVVCL constituted under MPERC (Establishment of Forum and Electricity Ombudsman for redressal of grievances of the consumers) Regulations, 2021 at the Zonal Offices.

To lodge a grievance with the Consumer Grievance Redressal Forum (CGRF) of MPPKVVCL, you will need to provide the following details and documents:

  • Application: Write an application to the CGRF office with a connection number or fill out the grievance form.
  • Documents: Attach copies of relevant documents such as previous complaint acknowledgements (if any), and correspondence with MPPKVVCL regarding the issue.
  • Any other document that supports your claim or is requested by the CGRF.

Remember to mention the issue of the complaint clearly and provide all personal details in the format required by the CGRF.

Send this written grievance letter to your zonal office or visit in-person to the circle office and submit it. Don’t forget to get the acknowledgement receipt as proof of submission.

Contact Details

The contact details including the email and address of the CGRF Forum of MPWZ:

Designation Chairperson, CGRF Forum MPWZ
Address CGRF Forum, Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Limited, GPH Compound, Polo Ground, Indore – 452003

Level 3: Appeal to Electricity Ombudsman, Madhya Pradesh

Under the provisions of the MPERC (Establishment of Forum and Electricity Ombudsman for redressal of grievances of the consumers) Regulations as delineated in the regulations of 2021 by the Madhya Pradesh Electricity Regulatory Commission concerning Consumer Grievance Redressal Forum, Electricity Ombudsman, and Consumer Advocacy:

  • If your grievance is lodged with the CGRF, MPPKVVCL remain unaddressed within 60 days by the Zonal/Corporate CGRF,
  • Or if you are dissatisfied with the final verdict issued,
  • Or if the resolution provided is only partial,

In such scenarios, you have the right to file a petition against Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Limited with the Electricity Ombudsman of Madhya Pradesh.

If the resolution still does not meet your expectations, you have the option to escalate the matter to the high court in Madhya Pradesh or the Appellate Tribunal for Electricity.


First published on:


The information is verified by the sources as mentioned in the reference section. All the effort is to provide accurate and trustable details in each category. If you have found any discripancy or wrong data of particular post, please report us. Use these details as per your awareness. Complaint Hub Group is not liable for any loss or unexpected incident due to usage of data of the posts. Always use our data within guidelines and don't violate our Terms of Use conditions.

You can talk to us easily! Just go to our Contact Us page and send us a message. Or you can email us at Support - We'll get back to you and help you with your problems so you can solve them faster.


User Reviews (0)

Be first to provide review, share your opinion.


Overall (0 out of 5)