Madhya Pradesh Poorv Kshetra Vidyut Vitran Co. Ltd (MPPKVVCL), also known as the Eastern Region Power Distribution Company of Madhya Pradesh (MPEZ), is responsible for the distribution and retail supply of electricity in the eastern part of the state.
MPEZ serves in districts of Jabalpur, Sagar, Damoh, Satna, Rewa, Panna, Shahdol, Sidhi, Umaria, Anuppur, Katni, Dindori, Narsinghpur, Seoni, Mandla, Balaghat, Chhindwara, Tikamgarh, and Niwas.
Have complaints about MPPoKVVCL electrical services? You can either call the toll-free customer care number or use the official online portal to file a complaint online.
Please note: In cases of consumer rights violations by the MPEZ Electricity Board, you may complain with the National Consumer Helpline (NCH), which is the national consumer protection authority under the Department of Consumer Affairs, or with the National Consumer Disputes Redressal Commission (NCDRC).
Level 1: File a Complaint to MPPoKVVCL Electricity Board (MP East)
For any concerns such as power outages, billing inaccuracies, issues with fuses and transformers, or other electricity service-related inquiries, you can complain to the MPPoKVVCL officials via the customer care helpline numbers and communication channels listed below.
- MPPoKVVCL Complaint Number: 1912, 18002331266
- WhatsApp Number: +919425807257
- Email: mpez.nidaan@gmail.com
- Complain online to MPEZ Electricity Board: file a complaint
- Contact Details: Contact MPEZ EB Officials of Zonal/Divisions
When complaining, please ensure to include the following information:
- Connection number (if applicable)
- Type of complaint
- A comprehensive description of the problem, along with copies of any relevant bills for billing issues
- Any additional supporting documentation or evidence you may have
To resolve any outstanding payments or access online services, please visit the MPPoKVVCL consumer portal.
To get the contact details of designated engineers or officials in your local area, including circle, division, and sub-station offices, please refer to the contact page on the MPPoKVVCL website.
If your previous complaints remain unresolved within the timeframe, escalate the matter to the Internal Grievance Redressal Cell (IGRC) at your nearest divisional office.
Still not resolved? Further, escalate the matter by filing a complaint with the Consumer Grievance Redressal Forum (CGRF) of the MPEZ Board at the Zonal/Circle Offices.
Level 2: Lodge a Grievance to Consumer Forum (CGRF), MPPoKVVCL
If your complaints are not resolved by the MPEZ Electricity Board, escalate the grievance by submitting a grievance letter to the Consumer Grievance Redressal Forum (CGRF) of MPPoKVVC. The CGRF is established under the MPERC (Establishment of Forum and Electricity Ombudsman for redressal of grievances of the consumers) Regulations, 2021, at the Zonal Offices.
To file a grievance with the CGRF of MPPoKVVCL, please prepare the following:
- Application: Write an application mentioning your connection number, or complete the grievance form available for download in Hindi.
- Documents: Attach copies of relevant documents such as acknowledgements of previous complaints, any correspondence with MPPoKVVCL concerning the issue, and any other supporting documents or those specifically requested by the CGRF.
- Clearly articulate the complaint issue and ensure all personal details are correctly formatted as required by the CGRF.
You can send your grievance letter to the zonal office or personally deliver it to the circle office. Be sure to obtain an acknowledgement receipt as confirmation of your submission.
Contact Details
Here are the official contact details for the Consumer Grievance Redressal Forum at the zonal/circle offices of MPEZ Electricity Board, where you can submit your complaints to the Forum.
| Designation | Chairperson, CGRF Forum MPEZ Electricity Board |
|---|---|
| Phone Number | +917612661719 |
| forumjabalpur@yahoo.com | |
| Address | Consumer Grievance Redressal Forum, Jabalpur, M.P.Poorv Kshetra Vidyut Vitaran Co. Ltd., Block no. 7, Shakti Bhawan, Rampur, Jabalpur – 482001 |
Please note: If you are not satisfied with the resolution provided by the MPPoKVVCL (MPEZ Electricity Board) CGRF Forum, you can appeal to the Electricity Ombudsman of Madhya Pradesh within 30 days of the final order.
Level 3: Appeal to Electricity Ombudsman, Madhya Pradesh
If you are not satisfied with the final decision provided by the Consumer Grievance Redressal Forum of MPPoKVVCL, or if your complaint is not resolved within 60 days, you may escalate your grievance to the Electricity Ombudsman (EO) of Madhya Pradesh by making a formal appeal.
As per the regulations of the MPERC (Establishment of Forum and Electricity Ombudsman for redressal of grievances of the consumers) Regulations of 2021, if:
- The submitted complaint to the CGRF of MPPoKVVCL remains unresolved within 60 days by the Zonal/Corporate CGRF
- Not satisfied with the outcome
- The resolution provided is incomplete
In these cases, you can file a complaint against the Madhya Pradesh Poorv Kshetra Vidyut Vitaran Company Limited with the Electricity Ombudsman of Madhya Pradesh.
You must file your complaint with the Electricity Ombudsman within 30 days of receiving the final decision from the CGRF.
Tips: There is no fee for filing a complaint, and legal representation is not necessary. Assistance is available from the Consumer Advocacy Cell.
If you are not satisfied with the final order of the Electricity Ombudsman, further escalate the issue to the High Court of Madhya Pradesh or the Appellate Tribunal for Electricity.
Frequently Asked Questions
- How can I file a complaint with MPEZ Electricity Board?
You can file a complaint with MPPoKVVCL by calling the toll-free numbers 1912 or 18002331266, sending a message to the WhatsApp number +919425807257, emailing mpez.nidaan@gmail.com, or using the online complaint form available on the MPPoKVVCL website. - What information is needed when submitting a complaint to MPPoKVVCL?
When submitting a complaint, include your connection number (if applicable), the type of complaint, a detailed description of the issue, and any relevant supporting documents such as billing statements or correspondence with MPPoKVVCL. - What should I do if my complaint to MPPoKVVCL is not resolved within the expected timeframe?
If your complaint remains unresolved within the expected timeframe, escalate the matter to the Internal Grievance Redressal Cell (IGRC) at your nearest divisional office, or file a grievance with the Consumer Grievance Redressal Forum (CGRF) at the zonal or circle offices. - Where can I file a grievance if I am dissatisfied with the resolution provided by the MPPoKVVCL CGRF Forum?
If dissatisfied, you can appeal to the Electricity Ombudsman of Madhya Pradesh. This appeal should be made within 30 days of receiving the final decision from the CGRF Forum. - What are the contact details for the Consumer Grievance Redressal Forum of the MPEZ Electricity Board?
The Consumer Grievance Redressal Forum can be contacted at +917612661719, via email at forumjabalpur@yahoo.com, or by visiting their office at Consumer Grievance Redressal Forum, Jabalpur, M.P.Poorv Kshetra Vidyut Vitaran Co. Ltd., Block no. 7, Shakti Bhawan, Rampur, Jabalpur – 482001. - What options are available if I am still not satisfied after the decision of the Electricity Ombudsman?
If still unsatisfied, you may further escalate the issue to the High Court of Madhya Pradesh or the Appellate Tribunal for Electricity (APTEL).
