Madhya Pradesh Madhya Kshetra Vidyut Vitran Co. Ltd (MPMKVVCL) is a state-operated utility company responsible for distributing electricity across the central regions of Madhya Pradesh. Customers can directly contact the MPCZ Electricity Board to report issues such as power disruptions, transformer malfunctions, billing problems, or any difficulties related to service line infrastructure.
To register an electricity complaint, visit the link below:
- Online: File an electricity complaint to MPMKVVCL
- Helpline Number: 1912, 917552551222, 18002331912
- Email: contact.mpcz@gmail.com
Have your complaints not been resolved by MPMKVVCL? You can escalate your concerns to the Customer Care Center or escalate them to the Circle and Sub-Divisional Officials of the Internal Grievance Redressal Cell (IGRC) at the following levels:
- Level-1: Assistant Engineer at the Sub-Divisional Level
- Level-2: Executive Engineer – In charge of the Electrical Division
- Level-3: Chief Engineer/Superintending Engineer – In charge at Circle/Zone
Still not resolved? You may take your grievance to the Consumer Grievance Redressal Forum (CGRF) of MPMKVVCL. Additionally, you have the option to lodge a complaint or appeal with the Electricity Ombudsman of Madhya Pradesh.
Contact details for the Internal Grievance Redressal Cell (IGR Cell) across each circle and division of MPMKVVCL are available for both residential and industrial customers. You can contact the designated engineers or officials via phone, email, or postal communication provided below.
Bhopal Zone
Contact Details of Zonal Office of MPCZ Electricity Board:
| Designation | Chief Engineer, Bhopal Zone – MPMKVVCL |
|---|---|
| Phone Number | +917552589821 |
| Fax | 07552589821 |
| cgm.br2019@gmail.com | |
| Address | Office of the Chief Engineer, Madhya Pradesh Madhya Kshetra Vidyut Vitaran Co. Ltd, Bijli Nagar Colony, Nishtha Parisar, Govindpura, Bhopal – 462023. |
Circle Offices in Bhopal Region
| Circle, MPMKVVCL | Phone No., Email, and Address |
|---|---|
| City Circle Bhopal | Phone No.: +917552900400 Email: secitybhopal@mpcz.in Address: Office of City Circle, Bhopal – 462023 |
| O&M Bhopal | Email: seombhopal@gmail.com Address: Bijli Nagar Colony, Nishtha Parisar, Govindpura, Bhopal – 462023 |
| O&M Sehore | Phone No.: +917562222166 Email: sesehore@gmail.com Address: O&M Circle Sehore, MPMKVVCL |
| O&M Vidisha | Phone No.: +917592250336 Email: gmvidisha@gmail.com Address: (O&M) Circle Vidisha, MPMKVVCL |
| O&M Rajgarh | Email: serajgarh@gmail.com Address: (O&M) Circle Rajgarh, MPMKVVCL |
| O&M Narmadapuram | Email: mpczgmhoshangabad@gmail.com Address: Office of General Manager (O&M) Circle Narmadapuram |
| O&M Harda | Email: mpczgmharda@gmail.com Address: Office of General Manager (O&M) Circle Harda |
| O&M Betul | Phone No.: +917141232008 Email: sebetulcircle@gmail.com Address: O&M Circle Betul, MPMKVVCL |
| O&M Raisen | Phone No.: +917482222802 Email: raisencircle@gmail.com Address: General Manager O&M Circle Raisen Patan Dev MPMKVVCL Raisen – 464551 |
Gwalior Zone
Contact Details of Zonal Office of MPCZ Electricity Board:
| Designation | Chief Engineer, Gwalior Zone – MPMKVVCL |
|---|---|
| Phone Number | +917512448200 |
| Fax | 07512448280 |
| mpczcgmregiongwalior@gmail.com | |
| Address | Office of the Chief General Manager, Madhya Pradesh Madhya Kshetra Vidyut Vitaran Co. Ltd, A.B. Road, Motijheel, Gwalior. |
Circle Offices in Gwalior Region
| Circle, MPMKVVCL | Phone No., Email, and Address |
|---|---|
| City Circle Gwalior | Phone No.: +917512448207 Email: secitygwalior@gmail.com Address: City Circle, MPMKVVCL Roshnighar, Inderganj, Gwalior-474009. |
| O&M Gwalior | Phone No.: +917512448239 Email: seomgwl@gmail.com Address: Roshnighar Campus Near Jayendraganj-474009 |
| O&M Guna | Email: mpczgmguna@gmail.com, gmguna.mpcz@mp.gov.in Address: Office of General Manager O&M Circle Guna |
| O&M Bhind | Fax: 07534-244697 Email: mpczgmbhind@gmail.com, bhindcircle@gmail.com Address: Office of O&M Circle Bhind, MPMKVVCL |
| O&M Morena | Email: gmmpebmorena@gmail.com Address: Office of O&M Circle Morena, MPMKVVCL |
| O&M Sheopur | Phone No.: +917530220398 Fax: 07530-220398 Email: sesheopur@gmail.com Address: Office of O&M Circle Sheopur, MPMKVVCL |
| O&M Shivpuri | Email: seshivpuri01@gmail.com, seshivpuri.cz@mp.gov.in Address: Office of O&M Circle Shivpuri, MPMKVVCL |
| O&M Datia | Email: gmdatiacircle@gmail.com Address: Office of O&M Circle Datia, MPMKVVCL |
| O&M Ashoknagar | Email: mpczgmashoknagar@gmail.com Address: Office of O&M Circle Ashoknagar, MPMKVVCL, Near 220/132/33 KV Substation, New Vidisha Bypass Road, Ashoknagar. |
You can submit your electricity complaint to MPMKVVCL by using these contact details of the Customer Care Center at the Circle, Divisional, and Sub-divisional offices, available through both phone and email.
Still, have unresolved complaints? You can escalate it to the Head/Corporate Office of MPMKVVCL, especially in cases involving business or commercial disputes.
Head Office, MPMKVVCL
Contact details of the Head Office:
| Designation | Managing Director, MPMKVVCL |
|---|---|
| Phone Number | +917552602033, +917552602036 |
| Fax No. | 07552589821 |
| contact.mpcz@gmail.com, mdcz.bhopal@mp.gov.in | |
| Address | Headquarters, Madhya Pradesh Madhya Kshetra Vidyut Vitaran Co. Ltd, Bijli Nagar Colony, Nishtha Parisar, Govindpura, Bhopal – 462023. |
If your lodged grievances remain unresolved at head office, you escalate them to the Consumer Grievance Redressal Forum of MPMKVVCL and the Electricity Ombudsman of Madhya Pradesh.
For commercial disputes involving MPMKVVCL, you can approach the Madhya Pradesh Electricity Regulatory Commission (MPERC). Further, you can file an appeal with the Appellate Tribunal for Electricity (APTEL).
