LinkedIn is the world’s largest professional network and social media platform, owned by Linkedin Corporation, a subsidiary of Microsoft Corporation. The company is headquartered in California, USA.
LinkedIn connects individuals, businesses, and educational institutions from every corner of the world, primarily for professional networking, career development, and job posting/seeking.
Are you experiencing issues with LinkedIn? Raise your concerns to customer care executives by filing a complaint online with LinkedIn Support and its officials. You may also use the customer care number, email, or social channels like WhatsApp to resolve your disputes.
The issues can be:
- Profile, Privacy and Security: Concerns about unauthorized access, fake profiles, data breaches, and profile privacy including problems related to LinkedIn account access such as login/registration or blocked.
- Job Application and Recruiting: Complaints related to the job application process, recruiting companies, job fraud/scams, or fake hirings including technical issues and recruiter connections.
- Learning Platform: Complaints regarding course quality, premium subscriptions, charges/fees, and relevance on LinkedIn Learning.
- Sales, Marketing, and Business Solutions: Issues regarding Sales Navigator functionality, Marketing Solutions performance, Advertisements, Sales Solutions integration, Talent Hiring, and business-oriented tools of LinkedIn for companies.
- LinkedIn Subscription: Billing problems, access issues, and dissatisfaction with LinkedIn premium subscriptions including payment failures and charges.
- Company Management: Problems related to managing the Company Pages, Talent Solutions, content creation, Product Pages, and paid business-related solutions.
Still not resolved? You can request the support team to escalate the complaint to the Customer Service (CS) Head of LinkedIn. For privacy, IPR, or data-related complaints, contact the Data Protection Officer, LinkedIn Corp.
In India, you can escalate the disputed matters to the appointed Grievance Officer at LinkedIn Technology Information Pvt. Ltd.
How to File a Complaint of LinkedIn?
According to the service policy and grievance redressal mechanism defined by the LinkedIn Corporation, the internal complaint resolution process is divided into 2 levels. If not resolved at initial levels, then escalate the complaint to the next authority.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (₹0) |
| Resolution Period | Up to 30 days (Read the customer service policy of LinkedIn) |
| Refund Period | Within 7 to 15 business days (read the refund and compensation policy) |
Levels of complaint escalation:
- Level 1: Customer Service, LinkedIn (may take 24 hours to respond)
- Toll-free customer care number (if available)
- Email/Chat
- Register online complaint
- Level 2: Escalate complaints to the appointed Grievance Officer for India, LinkedIn Technology Information Pvt. Ltd. (This may be different for other countries)
- Start Arbitration or Take Legal Action
For violation of consumer rights, you may file a complaint against LinkedIn with the Consumer Protection Forum (Consumer Disputes Redressal Commission in India).
Please note: If you have any complaints regarding privacy violations by LinkedIn, fake information, or the misuse of your data by LinkedIn Corporation, then file a public grievance with the Ministry of Electronics and Information Technology (MEITY), Government of India, using the Centralised Public Grievance Redress and Monitoring System (CPGRAMS).
Level 1: Customer Service, LinkedIn
At the initial level, users can register complaints to LinkedIn’s customer support by calling the customer service number, sending an email, or chatting with executives to resolve the issues (typically takes 7 days). Further, you can request to escalate the complaint with the CS Head of the Department of LinkedIn.
To do so, submit your complaint online to LinkedIn. Ensure to provide the following details:
- Nature of the complaint
- Contact details: Name and email
- LinkedIn Services involved: e.g., profile, job application, business solutions, learning platform
- Any specific LinkedIn profile/reference ID
- A detailed description of the issue along with a screenshot and copy of the invoice or documents, if possible.
After successfully registering your complaint, make sure to note down the reference or ticket ID for tracking purposes. If the issue is not resolved, you can use this ID to escalate the case to LinkedIn’s Nodal Officers.
File an Online Complaint
Details to raise your LinkedIn concerns online with LinkedIn Corporation:
- Complain online to LinkedIn: File a complaint
- Linked Support: Click Here (linkedin.com) for registered/premium users
- Email: Click to email (for privacy/data/security disputes)
- LinkedIn complaint number: Request a callback using the registered premium account (Business/Individuals)
- Request Refund: Click to request (for business/premium account)
Tip: Beware of scams, don’t share bank/personal details; use only the official LinkedIn app for help. Stay safe!
Level 2: Grievance Officer, LinkedIn – India
Under the IT (Information Technology) Act 2000, LinkedIn Corporation has appointed a Grievance Officer to handle concerns related to LinkedIn disputes. If your complaint submitted at level 1 is not resolved within the specified resolution period, you can escalate the matter to the Grievance Officer.
Legal issues related to LinkedIn may include:
- Fake profiles
- Inaccurate information on another member’s profile (such as employment or education)
- Inappropriate or offensive content in your LinkedIn Feed
- Alleged copyright or trademark infringement, or defamatory content
- Frauds/scams and activities of cybercrimes
To address these concerns, please send a written grievance letter or email to the designated Grievance Officer. Include the following necessary details:
- Reference or ticket number of the previous complaint of level 1.
- Order ID for a specific payment transaction (if applicable).
- Profiles/Business page links (if any)
- Specify the reason for dissatisfaction and the relief expected.
- Provide a detailed description of the disputed matter, along with supporting documents like screenshots, bills, links to content/profile, or any other evidence.
Send your grievance to the Grievance Officer at:
| Designation | Grievance Officer, LinkedIn – India |
| Click Here (Grievance Form) | |
| Address | Grievance Officer for LinkedIn – Legal Content Policy Manager, LinkedIn Technology Information Pvt. Ltd., Tower A, Global Technology Park, Bangalore 560103. |
Have any other legal complaints about LinkedIn? Contact the legal department or concerned officials of LinkedIn Corporation.
Data Protection Officer, LinkedIn
For complaints related to violation of data protection rights, legal, or privacy policies by LinkedIn Corporation on its platform you may send a legal notice or email to the Data Protection Officer (DPO).
Contact details of DPO, LinkedIn:
- Address: LinkedIn Corporation, Attn: Legal Dept. (Privacy Policy and User Agreement), 1000 W. Maude Avenue, Sunnyvale, CA 94085 – USA
- Email: DPO@LinkedIn.com
- Online Form: Click Here (linkedin.com)
Please note: For complaints related to copyright infringement, violation of property rights, trademarks, and fake profiles, send a “Notice of Copyright Infringement” to LinkedIn Corporation with proof.
Still, not resolved to your satisfaction by LinkedIn? You may approach the legal authorities.
Legal Authorities
You may register a complaint against LinkedIn to these authorities in India.
1. Ministry of Information and Broadcasting (MIB)
- To address concerns related to digital content, videos, and data privacy not actively resolved by LinkedIn support, you can submit a public grievance to the Ministry of Information and Broadcasting (MIB), Government of India through CPGRAMS.
2. Consumer Disputes Redressal Commission (Consumer Forum)
In cases involving monetary losses that violate consumer rights or if seeking compensation from LinkedIn – India, follow these steps:
- Register an informal complaint with the National Consumer Helpline (NCH) of the Department of Consumer Affairs (MoCA).
- File a formal consumer complaint with the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court/Forum.
3. Take Legal Action
- Arbitration: Send a notice of dispute to start an arbitration with LinkedIn or you may prefer a third-party arbitrator to resolve the matter internally.
- Legal Action: Take advice from a legal expert to explore available legal remedies. Further, you may consider taking legal action against LinkedIn Technology Information Pvt. Ltd. in a civil court or higher legal authorities, depending on your case.
