The Lanka Electricity Company (LECO) is a state-owned electricity distribution enterprise in Sri Lanka, established in 1983 under the Companies Act. LECO provides various services including power supply, grid maintenance, e-Electricity billing, SMS billing, energy consumption calculation, and power interruption notices. Additionally, LECO is one of two on-grid electricity companies in Sri Lanka, the other being the Ceylon Electricity Board (CEB).
Regional Offices of LECO are:
- Kotte
- Nugegoda
- Kelaniya
- Moratuwa
- Galle
- Kalutara
- Negombo
Have complaints about LECO? If so, customers can file their complaints to the Electricity Board through the available hotlines, email, and online form.
The common issues that customers of Lanka Electricity Company (LECO) can report are:
- Electricity Bills: Concerns regarding the calculation of electricity consumption and the accuracy of billing..
- Electricity Tariff: Confusion or disputes over the tariff category to which a customer belongs.
- Electricity Meter: Issues related to the functioning and reading of electricity meters.
- Power Lines: Complaints about power lines going over customers’ land.
- Power Fluctuations: Damage to electrical equipment due to power fluctuations.
- No Supply: Frequent power cuts without notice.
Additionally, there have been concerns raised by consumers regarding the implementation of a program to issue electricity bills through text messages instead of printed bills. This change was set to take effect from August 1, 2023, and may have led to customer dissatisfaction or confusion.
You should know that the board is dedicated to addressing these issues and maintaining a reliable electricity supply. Here’s how customers can resolve these issues by suing LECO.
How to Register an Electricity Complaint to LECO?
According to applicable laws and regulations of PUCSL and defined grievance redressal mechanism of the company, Initially you should file your complaint directly with LECO through the available hotline, customer care number, online forms, email, or phone calls.
If your complaint is not resolved to your satisfaction, you can use the grievance redressal mechanism. This usually involves escalating the issue within LECO, providing them with a chance to address the complaint internally.
If LECO does not resolve your complaint, you can escalate it to the Public Utilities Commission of Sri Lanka (PUCSL), which is the regulatory authority for electricity in Sri Lanka. As a last resort, if the grievance redressal mechanism does not provide a satisfactory resolution, you may consider taking legal action according to the laws of Sri Lanka.
Remember to document all communications and keep evidence of your attempts to resolve the issue at each stage. This will be helpful if you need to escalate your complaint further.
Process of filing complaints with contact details of LECO and respective regulatory authorities are provided below.
Level 1: File a Complaint to Customer Service of Lanka Electricity Company
To register an electricity complaint to Lanka Electricity Company (LECO), you can use these contact details and follow these steps:
- LECO Chatbot:
- Click to open chatbot
- Enter account number
- Start a conversation with the chatbot.
- Select the option for “Lodging Complaints”
- Contacting LECO Directly:
- LECO Hotline: Call LECO 24/7 hotline 1910.
- Email: general@leco.lk
- SMS: Send a message (Cmp <space> <type your complaint>) to 0714643643
- Online Complaint Registration:
For submitting a written complaint, visit your nearest LECO customer service center. The appointed head of the power station will help you to resolve the problem.
What should you include in your complaint?
- Your full name and address
- Your LECO account number
- A detailed description of the problem you’re facing (power outage, billing issue, voltage fluctuation, etc.)
- The date and time the problem started
- Any steps you’ve already taken to try and resolve the issue.
- Supporting documents like copies of bills, photos of meters, etc.
If you are not satisfied with the response from customer service or local power station officials, you can escalate your complaint to the LECO Branch Office (Division) of your region.
If still not resolved, you can also write to the Head Office using these contact details:
- Address: Headquarters, Lanka Electricity Company (Pvt) Ltd, No. 411, Galle Road, Colombo 03, Sri Lanka.
- Phone Number: +0940112371600
- Fax: +0940112371671
- Email: general@leco.lk
Customer Service Center
These are contact details including the phone number of regional customer service centers of LECO.
1. Kotte Branch
| Customer Service Center, LECO | Contact Details |
|---|---|
| Pitakotte | Hotline: 2862456 Address: LECO, 363, Nawala Rd, Rajagiriya |
| Kolonnawa | Hotline: 2572052 Address: LECO, 184, Vihara Mawatha, Kolonnawa |
| Kotikawatta | Hotline: 0112411163 Address: LECO, 120/A, IDH Road, Gothatuwa |
2. Nugegoda Branch
| Customer Service Center, LECO | Contact Details |
|---|---|
| Boralesgamuwa | Hotline: 2518919 / 2509454 Address: LECO, 61, Maharagama Road, Boralesgamuwa |
| Nugegoda | Hotline: 2852866 Address: LECO, 115 Subhadrarama Road, Gangodawila, Nugegoda |
| Maharagama | Hotline: 2844958 Address: LECO, 48/7, Neelammahara Road, Godigamuwa, Maharagama |
3. Kelaniya Branch
| Customer Service Center, LECO | Contact Details |
|---|---|
| Dalugama | Hotline: 2916898 Address: LECO, No 17, Kandy Road, Dalugama, Kalaniya |
| Mahara | Hotline: 2925123 Address: LECO, 340, Dalupitiya Road, Mahara, Kadawatha |
| Kandana | Hotline: 0112-236111 Address: LECO, No.30, Circular Road, Kandana |
| Wattala | Hotline: 2931890 Address: LECO, No: 542/20 , Negombo Rd, Wattala |
4. Moratuwa Branch
| Customer Service Center, LECO | Contact Details |
|---|---|
| Moratuwa North | Hotline: 2655580 Address: LECO, 96, Bandaranayaka Mawatha, Katubedda, Moratuwa |
| Moratuwa South | Hotline: 2647094 Address: LECO, No 24, Charles Place, Rawathawatte |
| Keselwatta | Hotline: 038-2234156 Address: LECO, 12, Hendric Peiris Mw, Pallimulla, Keselwaththa, Panadura |
| Panadura | Hotline: 038-2233002 Address: LECO, 731/1, Galle Road, Nalluruwa, Panadura |
| Koralawella (Break Down center) | Hotline: 2657330 Address: LECO, No. 111, Modera road, Egodauyana, Moratuwa |
5. Galle Branch
| Customer Service Center, LECO | Contact Details |
|---|---|
| Ambalangoda | Hotline: 091-2258517 Address: LECO, No. 48, Maha Ambalangoda Road, Ambalangoda |
| Hikkaduwa | Hotline: 091-2277220 Address: LECO, 48/9, Baddegama Road, Hikkaduwa |
| Galle | Hotline: 091-2234261 Address: LECO, 02, Wekunagoda Road, Galle |
6. Kalutara Branch
| Customer Service Center, LECO | Contact Details |
|---|---|
| Payagala | Hotline: 034-2226875 Address: LECO, 196, Galle Road, Payagala |
| Kalutara | Hotline: 034-2238861 Address: LECO, 32/1, Galle Road, Mahawaskaduwa, Waskaduwa |
| Aluthgama | Hotline: 034-2275273 Address: LECO, 126, Kaluwamodara, Galle Road, Aluthgama |
7. Negombo Branch
| Customer Service Center, LECO | Contact Details |
|---|---|
| Negombo | Hotline: 031-2222914 Address: LECO, No.195A, Thaladuwa Road, Negombo |
| Seeduwa | Hotline: 2253429 Address: LECO, 63, Kotugoda Road, Seeduwa |
| Ja-Ela | Hotline: 0112-237291 Address: LECO, 250, Weligampitiya, JaEla |
Still, not resolved? Escalate your complaint to Divisional Offices (Branch).
Level 2: Escalate to Divisional Branch Office, LECO
If you are unsatisfied with the resolution provided by the customer service center or local power stations within a reasonable timeframe, you can escalate your complaint to the higher authorities at the Divisional branch Offices of the LECO. Contact details for senior officials is available on the LECO website.
You can call the hotline provided below to get help from the divisional office.
| Divisional Office, LECO | Phone Number and Address |
|---|---|
| Kotte | Hotline: 2877405 / 2877406 Address: LECO, No. 475/6/-B, Lake Crescent, Cotta Road, Rajagiriya |
| Nugegoda | Hotline: 2856380 / 2810140 Address: LECO, No.204, High Level Road, Nugegoda |
| Kelaniya | Hotline: 2917746 / 2910129 Address: LECO, 262, Kandy Road, Dalugama, Kelaniya |
| Moratuwa | Hotline: 2647003 / 2647862 Address: LECO, 21, M.J.C. Fernando Mawatha, Idama, Moratuwa |
| Galle | Hotline: 091-2232216 / 091-2232108 Address: LECO, 182, Richmond Hill Road, Galle |
| Kalutara | Hotline: 034-2221873 / 034-2222930 Address: LECO, 14/1, Gnanodaya Mawatha, Kalutara South |
| Negombo | Hotline: 031-2233322 / 031-2222349 Address: LECO, 03, Taladuwa Road, Negombo |
Level 3: Appeal to Public Utilities Commission of Sri Lanka (PUCSL)
If your issue remains unresolved by the service providers of LECO and its head office, you have the option to escalate it to the Public Utilities Commission of Sri Lanka (PUCSL).. You can lodge your complaint with PUCSL through various channels including online, via telephone, fax, email, or by sending a postal mail. Additionally, you can visit the PUCSL offices in person to submit your complaint.
When submitting your complaint, ensure to include a detailed account of the issue, any evidence you have previously submitted to LECO, and the response or resolution provided by them, if applicable. Remember to also provide your contact information and your preferred method of communication, if necessary.
LECO’s main office is located in Colombo, with a regional office in Jaffna. Below are the contact details for the LECO offices.
PUCSL Head Office, Colombo:
| Designation | Public Utilities Commission of Sri Lanks |
| Phone Number | +94112392607, +94112392608, +94115533341 |
| Fax | +94112392641 |
| info@pucsl.gov.lk | |
| Address | Public Utilities Commission of Sri Lanka, 6th Floor, BOC Merchant Tower, St. Michael’s Road, Colombo 3, Sri Lanka. |
Regional Office, Jaffna:
- Phone Number: +94212222333
- Email: jaffna@pucsl.gov.lk
- Address: Regional Office, Public Utilities Commission of Sri Lanka, No. 2/1, 2nd Floor, KKS Road, Jaffna, Sri Lanka.
For more information about consumer disputes, read the procedure for filing a consumer complaint with PUCSL at its official website.
In the event that your complaint remains unresolved by the PUCSL within a reasonable timeframe, you may escalate the matter to a higher authority, specifically the LECO. A formal complaint may be submitted in writing to the Minister of Power and Energy, who serves as the governing official responsible for the electricity sector in Sri Lanka. The official website of the Ministry of Power and Energy provides the necessary contact information and address details for submitting such complaints.
Other Regulatory Bodies
In addition to the Lanka Electricity Company (LECO) and the Public Utilities Commission of Sri Lanka (PUCSL), several other organizations and regulatory bodies are involved in the electricity sector of Sri Lanka. Among these are:
- The LECO Engineers’ Union (LEEU) serves as the trade union for engineers employed by LECO. It advocates on behalf of its members, representing the engineers’ interests and perspectives on various electricity sector-related issues.
- The Consumer Affairs Authority (CAA) acts as the statutory consumer protection agency, safeguarding the rights and interests of consumers across Sri Lanka. It implements the Consumer Affairs Authority Act No. 9 of 2003, overseeing trade practices and the standards of goods and services within the country.
These entities and regulatory bodies may play a role or exert influence within the electricity sector, contingent upon the nature and extent of your complaint. If you require further information or assistance, reaching out to them might be beneficial.
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