JVVNL Helplines, Jaipur Discom: How to Register an Electricity Complaint to Jaipur Vidyut Vitran Nigam Limited?

Jaipur Vidyut Vitran Nigam Limited (JVVNL) is a public electricity distribution company, owned by the Energy Department of the State Government of Rajasthan, India. Jaipur Discom is one of the largest power distributors in Rajasthan’s east and southeast districts.

JVVNL provides its electricity services to the residents of Jaipur, Bharatpur, Kota, Dholpur, Bundi, and other 7 districts (except Kota & Bharatpur city). Many urban and rural customers, businesses, industries, and entrepreneurial startups are currently benefiting from the services of the electricity board (EB) of JVVNL (Jaipur).

12 District Zones and Its Sub-Stations of JVVNL Discom in Rajasthan:

• Jaipur
• Alwar
• Dausa
• Kota
• Bharatpur
• Dholpur
• Baran
• Jhalawar
• Bundi
• Tonk
• Karauli
• Sawai Madhopur

Want to register a complaint about no power supply, billing issues, and other electricity supply services of JVVNL? Don’t worry, resolve your issues about these electricity services, power failures, or electricity billing problems.

You can complain to JVVNL about:

• No power supply, electricity outages, or failure of the transformer
• Wrong bill, the erroneous amount in the bill, or a high bill amount.
• Pending new JVVNL connection application
• Meter, billings, and poles/wires issues
• Voltage fluctuations, faults, etc.
• Other electricity complaints

How to Register a Complaint to Jaipur Vidyut Vitran  Nigam Limited (JVVNL)?

According to the citizen charter of Jaipur Vidyut Vitran Nigam Limited, the grievance redressal mechanism is divided into 3 internal levels. Customers or clients of JVVNL can first submit a complaint to the regional or substation of the zone and further to the senior Engineer of the zone or appointed grievance/nodal officer.

If complaints are not resolved within the given time by the regional/zonal officers of Jaipur Discom, escalate to the next levels, as mentioned below in the hierarchy list.

1. Substation/ Circle/ Zonal Officer, JVVNL
   1. Substation Officer (Head Engineer)
   2. Nodal Officer, Circle/ Zonal Office
2. Consumer Grievance Redressal Forum, JVVNL
3. Electricity Ombudsman, RERC

JVVNL Electricity Helplines

Submit a complaint about electricity service issues through the toll-free helpline number, e-mail, and WhatsApp number of JVVL and the Electricity Board of Jaipur Discom anytime 24×7. The contact details of the sub-station, zonal offices, and regional circles are provided below.

• JVVNL Electricity Complaint Number: 1912, 18001806507
• Customer Care Number: 18001806127, +911412203000
• WhatsApp: +919414037085
• JVVNL Helpline Number: +911414730700 (Emergency); +911414113259 (BillDesk) and +911414720232 (Bijli Mitra)
• Email: helpdesk@jvvnl.org
• Complain online to JVVNL: File a complaint
• Bijli Mitra: Click Here (bijlimitra.com)

To revise the incorrect meter reading, send a photo or video of the meter with the connection number (K.No.) by WhatsApp to your zonal office of JVVNL. Send meter details and other information to WhatsApp, refer below.

Must Mention These Details:

• Name and Customer ID/connection number
• The nature of the complaint (electricity issue)
• The subject of the issue with the category of electricity services
• Other relevant and supporting information or evidence

Internal Grievance Redressal Cell, JVVNL

As per the grievance redressal policy, the Internal Grievance Redressal Cell (IGR Cell), JVVNL is constituted in 3 levels. You may first escalate the matter to the sub-divisional officer in level 1. Further to the officers of level 2 and level 3 as illustrated below.

The jurisdiction of the IGR Cell includes:

• Grievances of a Non-monetary/general nature such as relating to the quality of supply, defects in service and standards of Performance by the Jaipur Discom:
  • Divisional level – Grievance of LT supply consumers of the Division
  • Circle (District) level– Grievance of HT /EHT supply consumers of the Circle
• The grievance of a monetary nature relating to electricity bills, recovery of arrears, and payment of demand raised by the JVVNL except the cases covered U/s 126 & 135 of the Act:
  • Sub-divisional level – Monetary limit of ₹20,000/-
  • Divisional level – Monetary limit of ₹50,000/-
  • Circle (District) level – Monetary limit of ₹5,00,000/-

Grievance Fee & Resolution Time:

Procedure:

• Write a complaint letter or draft an e-mail with the required information.
• Attach the supporting documents, photos, and other scanned proof.
• Send this letter or e-mail to your divisional or circle nodal officer of IGR Cell, JVVNL. Contact details are provided in the table below.
• You may also visit your sub-divisional or circle office to submit the grievance application.
• After successful submission of the application, take the acknowledgement receipt immediately or within 24 hours as proof, and use it to track the status and future reference.

Note – If the grievance is not resolved within 30 days or you are not satisfied with the final decision, lodge a grievance to the CGRF Forum, JVVNL. (see the section below)

Contact number, e-mail, and other details of the appointed nodal officer of IGR Cell your circle, Jaipur Discom: (Click to contact sub-divisional and divisional office)

Not resolved within 30 days or dissatisfied with responses? Lodge a grievance to the CGRF (Forum) of Jaipur Discom.

Consumer Grievance Redressal Forum, JVVNL

As per the Electricity Act, 2003, each electricity distribution company has to constitute the Consumer Grievance Redressal Forum (CGRF) to resolve the unaddressed or unsatisfactory complaints submitted by consumers to the IGR Cell. Jaipur Vidyut Vitran Nigam Limited has also constituted CGRF at the zonal and corporate levels under RERC (Guidelines for redressal of grievances) Regulations, 2008.

The jurisdiction of CGRF (Forum) is:

• Unaddressed/unresolved grievances of a non-monetary/general nature such as relating to the quality of supply, defects in service & standards of performance by the Jaipur Discom:
  • Zonal Level – Grievance of LT and HT supply consumers.
  • Corporate Level – Grievance of EHT supply consumers
• The grievance of a monetary nature relating to electricity bills, recovery of arrears, and payment of demand raised by the Jaipur Vidyut Vitran Nigam Limited except the cases covered U/s 126 & 135 of the Act:
  • Zonal Forum – Monetary limit up to ₹5,00,000/-
  • Corporate Forum – More than ₹5,00,000/-

Lodge a Grievance

Complaints not resolved within 30 days or dissatisfied with the IGR Cell of your circle of Jaipur Discom? First, lodge a grievance to the zonal level forum and if not resolved or dissatisfied, escalate it to the corporate level forum (CGRF).

CGRF (Forum) Fee & Resolution Time:

Procedure:

• Download the grievance form of CGRF, JVVNL:
  • CGRF Form (English)
  • CGRF Form (Hindi)
• Fill out the required information in the form or write a grievance letter in this format
  • Name, address, and phone no./e-mail of the complainant
  • Connection No., division/circle, and category of the grievance
  • Detail of complainant, employee/department, and nature of the relief.
• Description of the grievance with facts, information, and supporting arguments.
• Attach all the list of documents and information as mentioned above.
• Finally, submit the grievance form (see the table below):
  • Visit the office, e-mail, or send by post to your Zonal level forum of JVVNL
  • If not resolved or dissatisfied with the zonal office, appeal to the Corporate Forum (CGRF) of Jaipur Dicom by submitting a grievance letter (same format).
• Don’t forget to take the acknowledgement receipt after successfully submitting your grievance. Usually, the receipt will be sent electronically (e-mail/SMS) or handled to you within 3 days of receiving the form.

Contact number, e-mail, and official details of the Zonal/Corporate CGRF (Consumer Grievance Redressal Forum) of Jaipur Discom (Electricity Board).

I. Zonal Level Forum (CGRF), JVVNL

If not satisfied with the Zonal Forum, appeal to the Corporate Level Form from below.

II. Corporate Level Forum (CGRF), JVVNL

1. Managing Director, Jaipur Discom:

2. CCOA, JVVNL:

Have you not been satisfied with the final order? Is the grievance not resolved within 30 days? If this happens to you, file a petition to the Electricity Ombudsman, RERC within 30 days with the appropriate information.

Electricity Ombudsman, Rajasthan

The Rajasthan Electricity Regulatory Commission (RERC) has constituted the Electricity Ombudsman to hear the cases against the final order of CGRF, JVVNL (Electricity Distributor in Rajasthan).

You have to file a petition against JVVNL to appeal before the Electricity Ombudsman, RERC within 30 days of receiving the final order or expiry of the given resolution period (30 days) to CGRF (Forum), JVVNL.

Ready to file a petition? Visit the link below to contact the Ombudsman, download the representation/petition form, and submit your case online by e-filing.

• File a petition to the Electricity Ombudsman, Rajasthan

Note – Not satisfied with the final order of the Electricity Ombudsman? Approach the Appellate Tribunal for Electricity (APTEL), and further to the judicial bodies (High Court/Supreme Court of India) against the order passed by the Commission. Before this, must take advice from a legal expert.

Frequently Asked Questions

Q. What is the electricity customer care number of JVVNL to register a complaint?
A. Dial the toll-free customer care number 1912, 18001806507, or call on the JVVNL helpline number 18001806127, +911412203000 and e-mail helpdesk@jvvnl.org to register a complaint about the electricity services and power outages.

Q. What is the WhatsApp number of JVVNL for electricity services & support?
A. WhatsApp +919414037085 to get help from Jaipur Discom and also file a complaint about the issues of electricity services and new connection.

Q. Where can I complain if the regional sub-station of JVVNL does not resolve problems?
A. If your complaints are not resolved within the given time, escalate this by complaining to the Internal Grievance Redressal Cell (IGR Cell) of your sub-division, division, and circle based on the electricity issue and monetary loss.

Q. Where can I approach if IGR Cell, Jaipur Discom does not resolve my complaints?
A. In this situation, lodge a grievance to the Consumer Grievance Redressal Forum (CGRF) of your Zonal Level Forum and then to the Corporate Level Forum. You may submit this grievance by online form, written application, and e-mail your concerns with reference/acknowledgement receipt of the previous complaint of IGR Cell.

Q. What can I do if my grievance is not resolved within 30 days or not satisfied with the final order of CGRF, JVVNL?
A. If the resolution period exceeds or you are not satisfied with the final order, file a petition against JVVNL to the Electricity Ombudsman, Rajasthan by submitting a representation form. You may approach the Ombudsman by RERC online e-filing, or written representation form, or may seek help by e-mail.

Reference

• Citizen Charter – JVVNL (Jaipur Vidyut Vitran Nigam Limited
• RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman and Consumer Advocacy) Regulations, 2021