Gujarat Gas Limited (GGL) is one of India’s largest City Gas Distribution (CGD) Companies. It was established in 1980 and is owned by Gujarat State Petroleum Corporation (GSPC). GGL provides natural gas and compressed natural gas (PNG) to almost 6 states, Gujarat, Maharashtra, Rajasthan, Haryana, Punjab & Madhya Pradesh and 1 Union territory of Dadra & Nagar Haveli.
The company also operates 800+ CNG stations and serves PNG for domestic, industrial, and commercial customers. GGL’s services and products include:
- PNG Domestic: For the domestic pipeline natural gas connection in various districts of Gujarat.
- PNG Industrial: For various industrial sectors such as power, fertilizers, chemicals, textiles, ceramics, glass, and metals.
- PNG Commercial: For commercial establishments such as hotels, restaurants, hospitals, malls, schools, and colleges.
- CNG: GGL sells compressed natural gas to vehicles through its network of CNG stations.
Have complaints about the gas connection of Gujarat Gas (GGL)? You can call the customer care number, email, or file an online complaint to Gujarat Gas. Report any issues related to the gas leakage, payment, new connection, billings, or quality of services of GGL.
If not resolved, escalate the complaint to the Manager of Regional Offices. Further, you can complain to the Head/Corporate Office.
Please note: For the violation of consumer rights by GGL, you can register a consumer complaint to the National Consumer Helpline (NCH), Department of Consumer Affairs.
How to File a Complaint to Gujarat Gas Limited?
According to the customer service policy of GGL, the grievance redressal mechanism is divided into 3 levels. First, you can directly complain to the local gas distribution agency/office or call the customer care representative. If not resolved, citizens can escalate the complaint to the higher authority at the next level.
Grievance Fee & Period:
| Registration Fees | No Charges (₹0) |
| Resolution Period | 7 to 30 days (Read the citizen charter of the GGL) |
| Refund Period | Up to 15 business days (For transaction failure, read the GGL policy) |
The Levels of Complaint Escalation:
- Level 1: Customer Care, Gujarat Gas
- Toll-free helpline number
- Email/WhatsApp
- File an online complaint
- Visit the nearest GGL office
- Level 2: Manager, Regional/Zonal Office
- Level 3: Head Office (Customer Service), Gujarat Gas Limited
If still, not resolved, escalate the disputed case to the Managing Director of GGL. Further, you may approach the Consumer Commission or take legal action with the help of a legal professional.
Please note: For the unresolved complaints related to employee/officer behaviour, corruption/harassment, or misuse of power, lodge a public grievance to the Gujarat State Petroleum Corporation Limited (GSPCL) through the “Samadhan – Public Grievance Redressal System (PGRS)” of the Govt. of Gujarat.
Level 1: Customer Care, Gujarat Gas
At level 1, customers can call the emergency helpline number (in case of any gas leakage/emergency) or a customer care representative. You can also register an online gas complaint to Gujarat Gas through an online form and mobile app.
While submitting your complaint, provide the following details:
- Name and Address
- Connection Number/Customer ID (If required)
- Subject of the complaint
- Description with facts and location of the incident (in case of leakage)
- Attach supporting documents or images (specifically in billing disputes)
After successful submission, always obtain the reference/acknowledgement number to track the status and escalate the complaint, if not resolved.
Customer Care Number
Call these Helpline Numbers of the Gujarat Gas Limited:
1. Domestic/Commercial Connection:
| Region, Gujarat Gas | Customer Care Number |
|---|---|
| GGL Complaint Number | +917971123711 |
| Ankleshwar-Bharuch, Dahej, Jambusar, Narmada, and Surat-Hazira | 18001035001 |
| All Cities (except above) | 18001236000 |
2. Industrial Customer Care:
| Region, Gujarat Gas | Customer Care Number |
|---|---|
| Morbi | +912822244002, +912822244003 |
| Surat | +912612734007 |
| Ankleshwar | +912646243909 |
Note: For emergency help, call the respective “Emergency Helpline Number” of the Gujarat Gas Limited.
Still, not resolved to your expectations? Escalate the complaint to the Zonal Office of GGL.
File a Complaint Online to Gujarat Gas
Register your online complaint to GGL here:
| Complain online to Gujarat Gas | File a complaint |
| Track complaint status | Click to Login |
| Apply for a new connection | Click to Apply |
| Pay online gas bill | Quick Pay |
| Enquiry for CNG Station | Click Here (gujaratgas.com) |
| Mobile App | Gujarat Gas Limited Android | iOS |
Note: To submit your feedback regarding the services of Gujarat Gas, Click Here (gujaratgas.com).
After registration of your online complaint, note down the tracking ID to know the status. if not resolved, approach the Head of the Regional Branch Office.
Level 2: Manager, Regional/Zonal Office of GGL
If your submitted complaints are not resolved to your expectations, escalate the complaint to the appointed Manager or Nodal Officer at the Regional/Zonal Office of Gujarat Gas Limited.
While writing a complaint letter or calling to the officers, provide the following details:
- Reference/ticket number of the previous complaint
- Nature of complaint
- Reason of dissatisfaction
- Expected relief
- Description of the disputed matter with additional supporting documents (if any)
To contact the regional and zonal offices of GGL, visit the link below:
Still, not resolved? You can escalate the matter to Head Office, GGL.
Level 3: Head Office, Gujarat Gas Limited
If your complaints regarding PNG/CNG bills, payments, new connections, or any commercial/industrial services are not resolved to your satisfaction by the Regional Managers and customer care representatives, escalate the complaint to the Head of Service/Operation at the Head/Corporate Office of Gujarat Gas Limited.
With the reference/acknowledgement receipt of previously submitted complaints, write a complaint letter, email, or contact at:
| Designation | Head of Customer Service/Operation, GGL |
| Phone Number | +917926462980, +917926460095 |
| Fax | +917926466249 |
| Address | Corporate Office, Gujarat Gas Limited, 2, Shanti Sadan Society, Near Parimal Garden, Ellisbridge, Ahmedabad – 380006, Gujarat. |
If you are still not satisfied with the final orders or resolution by the GGL, you may approach the respective regulatory authority or consumer commission.
Consumer Commission
For concerns regarding compensation or any violations of consumer rights by Gujarat Gas Limited, you can file your complaint online with the National Consumer Disputes Redressal Commission (NCDRC) or the respective State/District Consumer Commission using the E-DAAKHIL. To initiate an online appeal, please visit the provided link below:
The issues may involve billing disputes, monetary loss, service quality, or other consumer-related concerns with Gujarat Gas Limited.
Some regulatory authorities for similar disputes:
- Petroleum and Natural Gas Regulatory Board (PNGRB): For complaints related to regulatory issues, pricing, or distribution of natural gas.
- Legal Action (E-Filing, eCourts): If unsatisfied with Gujarat Gas Limited’s final resolution and the relevant regulatory authority’s decision, consider taking legal action.
Important Note: Take advice from a legal professional before taking any legal action to understand relevant laws and know the alternatives like arbitration with the company.
