Dhaka Power Distribution Company Limited (DPDC) is one of the largest power distribution companies in Bangladesh, serving in the southern part of the capital city of Dhaka and adjoining townships of Narayangonj and Tongi. However, power outages, voltage fluctuations, and other electrical issues can sometimes occur.
If you are a DPDC customer and you have any issue or complaint regarding your electricity service, such as power interruption, meter reading, billing, connection, disconnection, or any other service-related matter, you can register your complaint through power hotline, customer service number, or complain online to DPDC.
Customers of DPDC can report from the following areas within Dhaka City:
- Gulshan
- Banani
- Baridhara
- Uttara
- Mirpur
- Dhanmondi
- Mohammadpur
- Motijheel
- Old Dhaka (parts)
- And other areas
Level 1: Customer Service, DPDC
As per the guidelines of the citizen chart of DPDC, here are the primary ways to register an electrical complaint with DPDC:
- Customer Care Hotline: Call the DPDC hotline number 16116 at any time of the day or night and talk to a customer care representative.
- Email: Send an email to complian@dpdc.org.bd with your complaint details and contact information.
- Complain online to DPDC: File a complaint
- Customer Service Centers: Visit any of the DPDC customer service centers located in your area and register your complaint in person by submitting a written complaint letter.
In case of an online complaint, you will need to fill out an online form with your complaint details, account/connection number and contact information and submit it.
After this, note down the token/reference number for tracking the status of your complaint. You can also use this number to ask for any kind of emergency information related to your electricity service or escalate unresolved complaints to higher authorities.
Regional Customer Care Number
Call the local customer service call center and control room of DPDC or email to raise your power complaints instantly using below contact details.
1. Adabor:
| Designation | Customer Service, Adabor, DPDC |
| Customer Care No. | 8101592 |
| Phone Number | 01766675038 |
| xenadabor@dpdc.org.bd | |
| Address | Distribution Division, 24/A, Block-C, Tajmohal Road, Japan Garden City, Adabor, Dhaka. |
2. Azimpur:
| Designation | Customer Service, Azimpur, DPDC |
| Customer Care No. | 02223364271 |
| Phone Number | 01730320309 |
| xenazimpur@dpdc.org.bd | |
| Address | Distribution Division, 33/11 kV Sub-station, Azimpur Bus Stand, Chowrasta, West Side, Dhaka. |
3. Bashaboo:
| Designation | Customer Service, Bashaboo, DPDC |
| 2. Customer Care No | 55120492 |
| Phone Number | 01730320316 |
| xenbashaboo@dpdc.org.bd | |
| Address | Distribution Division, 1460/2/kha, Taltala Jilpar, Khilgaon, Dhaka-1219. |
4. Banglabazar:
| Designation | Customer Service, Banglabazar, DPDC |
| 2. Customer Care No | 47391319 |
| Phone Number | 01730320321 |
| xenbanglabazar@dpdc.org.bd | |
| Address | Distribution Division, 1, Kumartoli, Islampur, Dhaka. |
5. Bangshal:
| Designation | Customer Service, Bangshal, DPDC |
| 2. Customer Care No | 57314008 |
| Phone Number | 01730320322 |
| xenbangshal@dpdc.org.bd | |
| Address | Distribution Division, 26, Nazimuddin Road, in front of Mappusha mazar, Dhaka. |
6. Bonosri:
| Designation | Customer Service, Bonosri, DPDC |
| 2. Customer Care No | 47291973 |
| Phone Number | 01766675039 |
| xenbanasree@dpdc.org.bd | |
| Address | Distribution Division, Block # M, Goran 33/11 Kv Sub-station, South Bonosri, Khilgaon, Dhaka 1219. |
7. Dhanmondi:
| Designation | Customer Service, Dhanmondi, DPDC |
| 2. Customer Care No | 0248122752 |
| Phone Number | 01730320302 |
| xendhanmondi@dpdc.org.bd | |
| Address | Distribution Division, 8/2 Lalmatia, NEW Colony, Dhaka-1207. |
8. Demra:
| Designation | Customer Service, Demra, DPDC |
| 2. Customer Care No | 02223302848 |
| Phone Number | 01730320332 |
| xendemra@dpdc.org.bd | |
| Address | Distribution Division, Sharulia Bazar, Beside Fire Service, Demra, Dhaka. |
9. Fatulla:
| Designation | Customer Service, Fatulla, DPDC |
| 2. Customer Care No | 02-997746133 |
| Phone Number | 01730320328 |
| xenfatulla@dpdc.org.bd | |
| Address | Distribution Division, Punchaboti, NOCS Fatulla, N.gong. |
10. Jurain:
| Designation | Customer Service, Jurain, DPDC |
| 2. Customer Care No | 02223343968 |
| Phone Number | 01730320326 |
| xenjurain@dpdc.org.bd | |
| Address | Distribution Division, 169/1/A/2, Dhoalipar, Amir Nibash, Dhaka-1204. |
11. Jigatola:
| Designation | Customer Service, Jigatola, DPDC |
| 2. Customer Care No | 55000776 |
| Phone Number | 01730320304 |
| xenjigatola@dpdc.org.bd | |
| Address | Distribution Division, House #58/A, Road # 6/A, Dhanmondi R/A, Dhaka-1209. |
12. Kamrangirchar:
| Designation | Customer Service, Kamrangirchar, DPDC |
| 2. Customer Care No | N/A |
| Phone Number | 01730320312 |
| xenkamrangirchar@dpdc.org.bd | |
| Address | Distribution Division, Kurarghat, Biddut Office, Beside Hospital, Kamrangirchar, Dhaka. |
13. Kakrail:
| Designation | Customer Service, Kakrail, DPDC |
| 2. Customer Care No | 48315178 |
| Phone Number | 01730320308 |
| xenkakrail@dpdc.org.bd | |
| Address | Distribution Division, House:7, NEW Eskaton Road, Gausnager, Dhaka-1000. |
14. Khilgaon:
| Designation | Customer Service, Khilgaon, DPDC |
| 2. Customer Care No | 47212244 |
| Phone Number | 01730320315 |
| xenkhilgaon@dpdc.org.bd | |
| Address | Distribution Division, Taltala Jilpar, Khilgaon, Dhaka-1000. |
15. Kazla:
| Designation | Customer Service, Kazla, DPDC |
| 2. Customer Care No | 02223344343 |
| Phone Number | 01730320320 |
| xenkazla@dpdc.org.bd | |
| Address | Distribution Division, North Kutubkhali, Kazla, Dhaka-1204 |
16. Lalbag:
| Designation | Customer Service, Lalbag, DPDC |
| 2. Customer Care No | 57315156 |
| Phone Number | 01730320311 |
| xenlalbag@dpdc.org.bd | |
| Address | Distribution Division, 132/33, Lalbag Grid, Lalbagh, Dhaka. |
17. Motijheel:
| Designation | Customer Service, Motijheel, DPDC |
| 2. Customer Care No | 02222222256-7 |
| Phone Number | 01730320317 |
| xenmotijheel@dpdc.org.bd | |
| Address | Distribution Division, 1 no. Pirjangi Majar, beside of Ideal College Gate, Dhaka. |
18. Mugdapara:
| Designation | Customer Service, Mugdapara, DPDC |
| 2. Customer Care No | 02-47292880 |
| Phone Number | 01730320319 |
| xenmugdapara@dpdc.org.bd | |
| Address | Distribution Division, 132/33/11 KV GIS Grid Sub-Station, Grid North-2, 3 East Madartek, Dhaka-1214. |
19. Mogbazar:
| Designation | Customer Service, Mogbazar, DPDC |
| 2. Customer Care No | 02226664266 |
| Phone Number | 01730320306 |
| xenmogbazar@dpdc.org.bd | |
| Address | Distribution Division, Mogbazar TNT 33/11 KV GIS Sub-Station, DIT Road, beside Shahidi Mashjid, Malibag, Dhaka-1217. |
20. Maniknagar:
| Designation | Customer Service, Maniknagar, DPDC |
| 2. Customer Care No | +8802223348855 |
| Phone Number | 01730320318 |
| xenmaniknagar@dpdc.org.bd | |
| Address | Distribution Division, 22/6/1-2, North Golapbagh, Dhaka-1204. |
21. Matuail:
| Designation | Customer Service, Matuail, DPDC |
| 2. Customer Care No | 02223342700 |
| Phone Number | 01766675040 |
| xenmatuail@dpdc.org.bd | |
| Address | Distribution Division, Shahjahan Babul Center, South Matuail, Nearest Multimedia CNG Station. |
22. Narinda:
| Designation | Customer Service, Narinda, DPDC |
| 2. Customer Care No | 02-223353299 |
| Phone Number | 01730320324 |
| xennarinda@dpdc.org.bd | |
| Address | Distribution Division, 62, Bhagoboti Shonkho Nedhi Shakha Lan, Narinda, Dhaka. |
23. Narayangonj (West):
| Designation | Customer Service, Narayangonj (West), DPDC |
| 2. Customer Care No | 22244373 |
| Phone Number | 01730320330 |
| xennarayangongjw@dpdc.org.bd | |
| Address | Distribution Division, 33 Esakha Road, Killarpul, Narayangonj (West). |
24. Narayangonj (East):
| Designation | Customer Service, Narayangonj (East), DPDC |
| Customer Care No | +8802224438442 |
| Phone Number | 01730320329 |
| xennarayangonje@dpdc.org.bd | |
| Address | Distribution Division, 33 Esakha Road, Killarpul, Narayangonj (East). |
25. Paribag:
| Designation | Customer Service, Paribag, DPDC |
| Customer Care No | 02223371705, 02223371704 |
| Phone Number | 01730320310 |
| xenparibag@dpdc.org.bd | |
| Address | Distribution Division, Green Road Dormatory, 33/11 kV Sub-station, Dhaka-1000. |
26. Postogola:
| Designation | Customer Service, Postogola, DPDC |
| Customer Care No | 47441621 |
| Phone Number | 01730320325 |
| xenpostogola@dpdc.org.bd | |
| Address | Distribution Division, 47/48 NCG Road, Postagola, Dhaka. |
27. Ramna:
| Designation | Customer Service, Ramna, DPDC |
| Customer Care No | 223355077 |
| Phone Number | 01730320313 |
| xenramna@dpdc.org.bd | |
| Address | Distribution Division, 1, Abdul Gani Road, Ramna Control Room, Biddut Bhaban, Dhaka. |
28. Rajarbag:
| Designation | Customer Service, Rajarbag, DPDC |
| Customer Care No | 222220777 |
| Phone Number | 01730320314 |
| xenrajarbag@dpdc.org.bd | |
| Address | Distribution Division, 412, Gulbag, Dhaka. |
29. Swamibag:
| Designation | Customer Service, Swamibag, DPDC |
| Customer Care No | 223358633 |
| Phone Number | 01730320323 |
| xenswamibag@dpdc.org.bd | |
| Address | Distribution Division, 84, Swamibagh Road, Dhaka. |
30. Satmosjid:
| Designation | Customer Service, Satmosjid, DPDC |
| Phone Number | 01730320301 |
| xensatmosjid@dpdc.org.bd | |
| Address | Distribution Division, House: 97/3/k, Kazi Nazrul Islam Road, Mohammadpur Busstand, Dhaka |
31. Shamoli:
| Designation | Customer Service, Shamoli, DPDC |
| Customer Care No | 48120141 |
| Mobile Number | 01730320303 |
| xenshamoli@dpdc.org.bd | |
| Address | Distribution Division, 8/2 NEW Colony, Lalmatia, Block-A, Dhaka-1207. |
32. Sher-e-Bangla Nagar:
| Designation | Customer Service, Sher-e-Bangla Nagar, DPDC |
| Customer Care No | 58151247 |
| Mobile Number | 01730320307 |
| xensherebanglanagar@dpdc.org.bd | |
| Address | Distribution Division, 22, Manik Mia Avenue, Shech Bhaban, NOCS, Sher-e-Bangla Nagar, Dhaka-1207. |
33. Shyampur:
| Designation | Customer Service, Shyampur, DPDC |
| Customer Care No | 47450877 |
| Mobile Number | 01730320327 |
| xenshayampur@dpdc.org.bd | |
| Address | Distribution Division, Shyampur Staff QUARTER, Bhaban-2, WASA liae, Dhaka-1204. |
34. Siddhirgonj:
| Designation | Customer Service, Siddhirgonj, DPDC |
| Customer Care No | 02997744955 |
| Mobile Number | 01730320331 |
| xensiddirgonj@dpdc.org.bd | |
| Address | Distribution Division, 147/A, Ati Siddirgong, Siddhirgonj, Narayanganj. |
35. Sitalakhya:
| Designation | Customer Service, Sitalakhya, DPDC |
| Customer Care No | 02997746747 |
| Mobile Number | 01766675041 |
| xensitalakhya@dpdc.org.bd | |
| Address | Distribution Division, Fatulla 33/11kv Sub-Station, Punchaboti, Fatulla, Narayanganj. |
36. Tejgaon:
| Designation | Customer Service, Tejgaon, DPDC |
| Mobile Number | 01730320305 |
| xentejgaon@dpdc.org.bd | |
| Address | Distribution Division, 374, Eastern Tube, Tajgaon, Dhaka-1208. |
Not resolved? you may escalate your grievance to higher authorities at the next level.
Level 2: Grievance Disposal Officer, DPDC
If your complaint is not resolved within 15 days of registering it at Level 1, or you are not satisfied with the resolution, you can escalate your complaint to the Grievance Redressal Officer with reference/acknowledgement ID of the previous complaint.
Contact details to escalate the electricity complaint to GRO, DPDC:
| Designation | GRS Officer (Chief Engineer), DPDC |
|---|---|
| Phone Number | 0223353232, 0241025656 |
| cs@dpdc.org.bd | |
| Address | Officer-In-Charge (GRS Officer) – DPDC Grievance Redressal Department, 1, Abdul Gani Road, Dhaka-1000. |
Note: You can also lodge a public grievance to DPDC through a citizen complaint filing form at Grievance Redressal System (GRS), Govt. of Bangladesh.
The Complaint Management Cell will review your complaint and take necessary actions to resolve it as soon as possible.
Level 3: Appellate Officer, DPDC
In uncommon instances where customers are not satisfied with the resolution given by the GRS Officer at Level 2, they can escalate their complaint to the Appellate Officer, DPDC.
Contact the Nodal/Appellate Officer at:
| Designation | Appellate Officer (Joint Secretary), DPDC |
|---|---|
| Phone Number | 0247120028 |
| md@dpdc.org.bd | |
| Address | Appellate Officer, DESCO – Dhaka Power Distribution Company Limited, Bidyut Bhaban, 1, Abdul Gani Road, Dhaka-1000 |
If your complaint is not resolved within 30 days of registering it at Level 1, or you are not satisfied with the resolution at Level 2, you can file a complaint with the BERC:
DPDC works hard to address consumer issues and improve its service quality and customer satisfaction. Cooperate with DPDC officials and provide valuable suggestions and feedback to help serve them better.
Reference:
