ARPDOP Helplines: How to File an Electricity Complaint to Arunachal Pradesh Department of Power?

The Arunachal Pradesh Department of Power (ARPDOP) is a state government department responsible for managing the power sector activities within Arunachal Pradesh.

ARPDOP has Central, Eastern, and Western electricity distribution zones, each overseeing specific divisions within the state. Each zone is further divided into divisions that handle the local distribution and maintenance of power supply.

Have complaints about the electricity services of Arunachal Pradesh? You can register your concerns with the electricity board through the toll-free customer helpline number, email, or online complaint registration form.

Common complaints include:

1. Billing Disputes: Issues related to incorrect billing amounts or discrepancies in meter readings.
2. Electricity Outages: Frequent or prolonged power cuts affecting daily life and business operations.
3. Technical Problems: Concerns related to the electrical infrastructure, such as transformer failures or wiring issues.

Here, we have provided all the instructions to resolve your complaints with ARPDOP as per the regulations and guidelines of the Arunachal Pradesh Electricity Regulatory Commission. As a consumer, you can use these contact details to report your problems to the Electricity Board (EB) and higher authorities.

Please note: For the violation of consumer rights by ARPDOP, you can also file a consumer complaint to the National Consumer Helpline (NCH), a national consumer protection authority of the Department of Consumer Affairs or Consumer Commission (NCDRC).

Level 1: File a Complaint to Arunachal Pradesh Electricity Board

To register an electricity complaint with the ARPDOP electricity board in Arunachal Pradesh, you can use the following communication methods:

• ARPDOP Complaint Number:1912
• Customer Care Number: +916033874608 / +916033874609 (prepaid online bill payment)
• Payment Helpline Number: +916033874612, +916033874613 (Postpaid)
• Email: support@arpdop.gov.in
• Complain online to ARPDOP: file a complaint

You can also email the designated officials at ee_ced@hotmail.com; wezita@gmail.com; and vidyutarunachal@gmail.com

When submitting your electricity-related complaints, please provide the following details:

• Consumer/Connection Number
• Nature of the Complaint
• Location of Incident (if applicable)
• Detailed description and supporting evidence (if necessary), such as copies of bills for billing disputes or other relevant documents.

To pay any outstanding bills or access online services, visit the online consumer portal of the Department of Power Arunachal Pradesh.

For contact details of your sub-divisional officers, including sub-divisions, click here.

If your lodged complaints are not resolved, you can escalate the issue to the Internal Grievance Redressal Cell (IGRC) at the sub-divisional offices of ARPDOP in your district.

Note: If still unresolved, escalate your grievances to the Consumer Grievance Redressal Forum (CGRF) at the zonal offices of ARPDOP.

Level 2: Escalate to CGRF Forum, ARPDOP

If your lodged complaints are not resolved by the customer care of ARPDOP, regional offices, or the internal grievance redressal cell within 30 days, escalate the concerns by lodging a grievance to the Consumer Grievance Redressal Forum (CGRF) of the Arunachal Pradesh Electricity Board at your zonal/circle offices.

Please note that the grievance must be submitted to the forum within 30 days of the final response or expiry of the timeframe.

You will need to provide the following details for lodging a grievance to the Consumer Grievance Redressal Forum (CGRF) as per the Arunachal Pradesh State Electricity Regulatory Commission:

Required Details:

• Complainant’s name, address, phone number, and consumer number.
• Nature of the grievance, relevant facts, and the relief sought.
• Details of any employee against whom the grievance is filed, if applicable.
• Reference/acknowledgement ID of previous complaints

Procedure:

• Submit the grievance in person, by post, email, or fax, preferably in the format or written letter on plain paper.
  • Download: Grievance Form
• Grievances can also be submitted at designated Complaint Receiving Centres.
• An acknowledgement will be issued upon submission of the grievance.

Timeline: You can escalate the grievances related to non-supply, connection, or disconnection within 15 days or other grievances within 45 days.

Remember to enclose copies of relevant supporting documents with your grievance submission.

Submit this grievance form in your nearest circle office or send it by post with copies of supporting documents.

Contact Details

These are the official contact details of the circle offices where you can submit your grievance to escalate the matter with the CGRF Forum of the Electricity Board.

Please note: If your issue remains unresolved within 30 to 45 working days, you can file an appeal against ARPDOP to the Electricity Ombudsman of Arunachal Pradesh.

Level 3: Appeal to Electricity Ombudsman, Arunachal Pradesh

The Electricity Ombudsman is a quasi-judicial body of Arunachal Pradesh. This independent body addresses disputes between consumers and electricity licensees as in state regulations and the Electricity Act of 2003.

If you’re unsatisfied with a decision from the Consumer Grievance Redressal Forum (CGRF) of ARPDOP or if your complaint hasn’t been resolved within 30 days, you can take your case to the Electricity Ombudsman (EO).

Here’s what to do: Within 30 days of receiving the final decision from the CGRF of ARPDOP, file your complaint with the Electricity Ombudsman:

• File a Complaint to the Electricity Ombudsman, Arunachal Pradesh

Note: You don’t have to pay any charge (No fee is applicable).

If not satisfied with the decision of the Ombudsman, you can escalate your appeal to the Arunachal Pradesh State Electricity Regulatory Commission (APSERC) or even to the Appellate Tribunal for Electricity (APTEL), if applicable.

Want to challenge the decision of the Electricity Ombudsman? Legal alternatives are available by approaching the appropriate judicial authority, such as the High Court of Arunachal Pradesh.

Frequently Asked Questions

1. How can I file a complaint about electricity services in Arunachal Pradesh?
   You can file a complaint by calling the ARPDOP Complaint Number at 1912, using customer care numbers +916033874608 or +916033874609 for prepaid online bill payment inquiries, and +916033874612 or +916033874613 for postpaid inquiries. Additionally, you can email support@arpdop.gov.in or use the online form to file a complaint.
2. What details are needed to submit an electricity-related complaint with ARPDOP?
   When submitting a complaint, include your Consumer/Connection Number, the nature of the complaint, the location of the incident (if applicable), and a detailed description with any supporting evidence, such as copies of bills for billing disputes or other relevant documents.
3. What steps should I take if my complaint to ARPDOP is not resolved?
   If your complaint remains unresolved, escalate it to the Internal Grievance Redressal Cell (IGRC) at your local sub-divisional office. If the issue persists, you can further escalate to the Consumer Grievance Redressal Forum (CGRF) at the zonal offices of ARPDOP.
4. What is the procedure to escalate a complaint to the CGRF Forum of ARPDOP?
   Lodge your grievance at the CGRF Forum of the Arunachal Pradesh Electricity Board at your zonal/circle offices within 30 days of the final response or expiry of the given timeframe. Provide your name, address, phone number, consumer number, nature of the grievance, relevant facts, and the relief sought.
5. How can I contact the Electricity Ombudsman in Arunachal Pradesh if my complaint is not resolved by the CGRF?
   You can file a complaint with the Electricity Ombudsman of Arunachal Pradesh within 30 days of receiving the final decision from the CGRF or if your complaint remains unresolved beyond the set timeframe. This can be done by submitting a written appeal or representation form and no fees are required for this process.
6. What legal steps can I take if I am dissatisfied with the decision of the Electricity Ombudsman in Arunachal Pradesh?
   If the decision by the Electricity Ombudsman does not resolve your issue, you can further appeal to the Arunachal Pradesh Electricity Regulatory Commission or the Appellate Tribunal for Electricity (APTEL). For more definitive legal action, you may approach the High Court of Arunachal Pradesh.

Reference:

• Department Of Power | Arunachal Pradesh